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Digital Alchemy is a team of hospitality veterans who create industry-leading CRM solutions for world-class hotels, spas, and resorts. Our passion for the hospitality industry has driven us to develop digital marketing solutions that drive revenue and empower property management teams to raise the bar for guests like never before.

Personalized, branded and dynamic emails are sent automatically throughout the entire guest experience from pre-stay to post check-out all the way through to the next booking.

• Reservation Confirmation

    • Thank-You Note

• On-Property Messaging

• Cancellation Confirmation

    • Comment Card

• Bounce Back Offer

• Pre-Stay Marketing

    • Upgrade Manager

• Email Campaign

Benefits for guests:

• Personally tailored stay and experience

• Instant service via dynamic two-way mobile messaging

• Personalized and tailored communications, giving them confidence in their decision —and making them feel special all the way through from confirmation to appreciation messages

Benefits for hospitality properties:

• One integrated platform

• 100% of clients’ email design, production and maintenance supported in-house

• Empower staff to better manage guests from reservation confirmation to appreciation messages

• 400% ROI on every email campaign and guest communications*

• Build and foster guest relationships while generating revenue

• Gather analytic data to capture an in-depth look of each guest to leverage for upselling and targeted campaign marketing to drive them back again and again

• Improves brand awareness

• Receive feedback about stay experiences highlighting strengths and weaknesses, providing the necessary tools to continuously improve the guest experience and resolve challenges in a more timely and impactful way

• Targeted and creative email marketing campaigns that show you what offers your guests want, when they want it

• Access to exclusive tracking software that provides a reservation-by-reservation list of each guest who booked as a result of a specific campaign

• New solution offerings such as the industry’s first Facebook-email integration proven to boost the revenue of a campaign by 35% or more while finding new audiences

• Option to utilize an integrated spa CRM functionality

*Guarantee applies only to clients using Digital Alchemy’s complete CRM and/or marketing package.

About Digital Alchemy

Digital Alchemy, the leader in digital marketing, provides award-winning and patented solutions for the global hospitality industry. With unparalleled customer service and a 98% retention rate, their extensive product portfolio includes an all-encompassing pre and post stay email suite, comment cards and targeted email marketing with social integration. Even with our history of firsts in products, services and innovation, what we still value most is our track record of bringing success to our clients. Don’t just take it from us; we can prove that our marketing solutions really do make a difference in our client’s bottom line. Visit us at

Contact: Shannon Bedard, Senior Vice President and Founding Partner / 1-817-204-0840

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Valencia Group Expands ‘Boutique and Unique’ Hotel Portfolio with Digital Alchemy Marketing

March 10, 2016

Digital Alchemy’s Customized Email Marketing Generates ‘Impressive’ Revenue for Hastings Hotels

February 23, 2016

Luxury Chatham Bars Inn and Digital Alchemy: Old World Charm and Sophisticated Guest Communications

February 10, 2016

Digital Alchemy Doubles Office Space, Expands Staff to Support Growth

January 14, 2016

Digital Alchemy Manages Guest Relationships for 20-Property Pomeroy Lodging

December 1, 2015

Gene Juarez Salons & Spas Partners with Digital Alchemy to Connect with Clients Across 10 Locations

November 10, 2015

100+ Preferred Hotels & Resorts Properties Rely on Digital Alchemy to Strengthen Guest Relationships

October 15, 2015

Amway Grand Relies on Digital Alchemy to Strengthen Guest Relationships

September 29, 2015

Savvy Independent Operators Drive Loyalty, Revenue with Personal Online Strategy

September 1, 2015

Nemacolin Woodlands Resort Taps Digital Alchemy for Personalized Online Guest Services

August 12, 2015

The Sherry-Netherland Relies on Digital Alchemy to Convey 5-Star Luxury with a Human Touch

July 28, 2015

Nickelodeon Suites Resort Expands Family Markets with Digital Alchemy Email, Social Media

June 30, 2015

Digital Alchemy to Showcase Industry-Leading Hotel and Spa CRM Solutions at HITEC 2013

June 18, 2013

Digital Alchemys eMarketing Tools Help Hotels Provide Critical, Time-Sensitive Information to Guests

June 10, 2013