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Text Analytics Reveal the Impact of Guest Sentiment on Hotel Review Scores
February 11, 2016
Ithaca, NY, February 11, 2016 - Hotel guests often post a review of their stay along with a numerical rating of the hotel, but a new study from the Center for...
Cornell Offers Spreadsheet to Generate Optimum Restaurant Seating
November 30, 2015
Ithaca, NY, November 30, 2015 – A new tool from the Center for Hospitality Research (CHR) allows restaurateurs to optimize their reservations and seating...
Cornell Report Shows Hotel Brand Conversions Can Boost Performance
November 16, 2015
Ithaca, NY, November 16, 2015 – Hotels that convert from one brand to another generally see improved occupancy, revenue, and profit—provided they...
Center for Hospitality Research Reports on the New Science of Service Innovation
November 11, 2015
Ithaca, NY, November 11, 2015 – The trade-off between hotel room rates and search engine results; the importance of top-down innovation in European...
Cuba Offers Great Opportunities and Great Obstacles, Says New Report
August 6, 2015
Ithaca, NY, August 5, 2015 - Although the U.S. embargo remains in effect, the resumption of diplomatic relations between the U.S. and Cuba opens the...
Disruption Equals Opportunity for Tech Entrepreneurs, Says Cornell Panel
July 17, 2015
Ithaca, NY, July 17, 2015 - The explosion of new technology has created opportunities for entrepreneurs, as the cloud opens new avenues for service operations....
Cornell Offers Sustainability Measurement Tool
July 2, 2015
Ithaca, NY, July 2, 2015 - The hotel industry will be able to compare ranges of energy and water use, as well as carbon footprint, using a new tool from the...
Cornell Study Highlights Customers’ Role in Service Quality
December 10, 2014
Ithaca, NY, December 10, 2014 - A new study from the Cornell Center for Hospitality Research (CHR) examines how the location or context of a service...
Eco-Certified Hotels Gain Benefit of More Resource Efficient Operations Says New Cornell Study
March 28, 2014
Ithaca, NY, March 27, 2014 - A new study from the Cornell Center for Hospitality Research (CHR) at the School of Hotel Administration has documented an...
Cornell Report Focuses on Travel Planners’ Decision-Making
March 18, 2014
Ithaca, NY, March 18, 2014 - A new report from the Cornell Center for Hospitality Research (CHR) at the School of Hotel Administration documents the series of...
Cornell Study Finds That Sustainability is Overall Revenue Neutral for Hotel Industry
October 21, 2013
Ithaca, NY, October 21, 2013 - An analysis of sales and rates for 9,000 hotels has demonstrated a net neutral effect for the hotel industry's efforts to...
Cornell CHR Reports Focus on Improving Hotels’ Websites and Forecasting Restaurant Sales
August 15, 2013
Ithaca, NY, August 15, 2013 - Two new publications from the Cornell Center for Hospitality Research (CHR) at the School of Hotel Administration, address...