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Your Hotel Has a Score or Ranking So Why Shouldn’t Your Guest?
January 25, 2018
By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs
The hotel industry dramatically changed with the launch of TripAdvisor in 2000....
How to Encourage Guests to Write Hotel Reviews on TripAdvisor, Yelp, Google and Facebook
December 22, 2017
by Nancy Huang
Online guest reviews are more important than ever. In researching hotels, potential customers are proactively seeking information about the...
Reinvigorate Your Guest Satisfaction Surveys
October 11, 2017
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com)
Does any hotel still offer customer satisfaction surveys? Do you, as a hotelier, rely upon comment...
How to Manage Your Hotel’s Online Reputation
October 2, 2017
London UK/Spokane WA - October 2, 2017 - Online reputation has become vitally important across all industries and for those operating in the hospitality sector...
3 Ways Your Independent Hotel Can Go From Good to Great
March 8, 2017
The rise of millennial travelers has had drastic implications of the landscape of hospitality. No longer do the evolved chains hold all the aces when it comes...
No Reviews Means Bad Reviews: Optimize on the Power of Guest Reviews for Your Hotel
January 31, 2017
‘Maximize distribution, boost exposure’ is the mantra on almost every hotelier’s mind today. And with good reason – OTAs have opened...
Text Analytics Reveal the Impact of Guest Sentiment on Hotel Review Scores
February 11, 2016
Ithaca, NY, February 11, 2016 - Hotel guests often post a review of their stay along with a numerical rating of the hotel, but a new study from the Center for...
Learn How Your Hotel Can Maximize Reviews on TripAdvisor
August 4, 2015
By Manisha Pathak
Have you ever wondered what is that one factor that plays a huge role in your traveler’s decision-making process –...
Globally, Which Region Leads with the Best Hotel Reviews?
May 21, 2014
Singapore, 21 May, 2014 - Wego, the leading travel search site in the Asia Pacific and Middle East, along with big data and travel review partner, TrustYou,...
Cornell Quarterly Study Finds Increasing Balance in Online Hotel Reviews
August 6, 2013
Ithaca, NY, August 6, 2013 - The popular view of online hotel reviews is that many are unfairly negative, but a new study published in the Cornell Hospitality...