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DALLAS – June 10, 2015 – UniFocus, provider of the service industry’s most comprehensive workforce management systems and financial tools, has expanded its hospitality customer base by 51 new contracts, totaling 351 new properties in the past six months. UniFocus’ applications and services for labor management, time and attendance, and integrated survey solutions form a Total Workface Management platform that helps clients lower labor costs while increasing employee engagement and driving ROI. 

“The surge in demand for our workforce management systems reflects an increasing commitment to greater customer satisfaction at all levels of hospitality and meetings,” observed UniFocus Chairman and CEO Mark Heymann. “Revenue managers and meeting planners are becoming more aware of the value of customer insights and the guaranteed return on investment of UniFocus’ tools. UniFocus has been a technology pioneer in hospitality for more than 35 years and continues to lead with the most comprehensive state-of-the-art cloud-based solutions.”

UniFocus’ Survey Solutions products link service standards to guest and employee perceptions to help businesses exceed customer expectations. They consist of GUESTScope for measuring customer satisfaction, STAFFScope for evaluating employee engagement, MEETINGScope for quantifying meeting planner perceptions, and SERVICEScope for appraising service standards. New Survey Solutions clients include:

  • Waterton Residential (for 63 properties)
  • TPG Hospitality (57)
  • CSM Corporation (40)
  • Destination Hotels & Resorts (40)
  • Columbia Hospitality (22)
  • Sodexo Leisure Services (18)
  • Providence Hospitality Partners (15)
  • Millennium Hotels & Resorts (13)
  • Trust Hospitality (11)
  • Capella Hotel Group (11)
  • Salamander Hotels & Resorts (4)
  • Chattanooga Convention and Visitors Bureau
  • Fort Worth Convention & Visitors Bureau


Meanwhile, Hilton Worldwide has added UniFocus’ Labor Management System and Time & Attendance module at 67 properties and Loews Hotels and Resorts has added the two modules at 25, while KSL Capital Partners has implemented Time & Attendance, Labor Management System, and Survey Solutions at six. Trump Hotel Collection now uses Workforce Management and Survey Solutions across all of the portfolio’s properties. Ocean Properties has added Time & Attendance at 21 properties and Delta Hotels & Resorts has at eight. 

About UniFocus

Founded in 1998 by seasoned industry executives, UniFocus started out measuring guest satisfaction for clients in hospitality. The company added a dedicated meeting planner feedback tool and a mystery shopper function before evolving into the workforce end of business -- labor management, time and attendance and employee feedback. In 2014, an employee engagement tool was instituted and the three disciplines – labor management, engagement and customer satisfaction – came together to create Total Workforce Performance. UniFocus offers a wide range of training and educational opportunities that teach best practices and skills necessary to improve productivity. Custom consulting services are also available on demand.

Based in Dallas, UniFocus has grown to become one of the largest performance management firms in the service sector, supporting thousands of locations globally in more than 100 countries. It is ranked among America’s fastest growing privately owned companies in the Inc. 5000. UniFocus, 2455 McIver Lane, Carrollton, TX 75006; 972-512-5000;;; Facebook: @UniFocus; Twitter: @UniFocus.

Contact: Katherine Van Ness / Jay Austin / / 212-284-9937 / 212-284-9939

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