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The Hotel Management Singapore Summit (HMS Summit) will be held on the 30th of October at Marina Bay Sands, Singapore.  HMS Summit, a one-stop strategy platform, will directly address all key operational, management and financial challenges that directly impact corporate and property P&L.

HMS Summit 2014 will feature strategic discussions on service culture, business planning, new source market entry and human resources management. Through peer exchanges and expert presentations on core service deliveries and resource deployment, hoteliers will boost their financial successes with improved guest satisfaction and operational efficiency.

Mr. Mark S. Heymann has been invited to participate on a panel of industry experts to discuss improving labor forecast accuracy and business planning for increased profitability in the hotel industry. With more than 35 years of expertise in the hospitality and service industry, Mr. Heymann is a founding partner and CEO of UniFocus, one of the largest performance management firms in the service industry. UniFocus supports thousands of locations globally, in over 100 countries, in achieving controlled labor costs and increased profits.

UniFocus provides the technology and integrated metrics companies need to allocate their workforce, engage their employees, and satisfy their customers. UniFocus is the only company that fuses workforce management with a feedback element linked to satisfaction.   Integrating employee engagement, guest satisfaction, and hands-on experience measurements ensure consistent service delivery at the lowest possible cost.   

As an expert in staff & strategic planning, managerial performance and measurement systems, Mr. Heymann has published articles in Hospitality Lodging, Hotel & Motel Management, The Bottom Line and Lodging Hospitality. Also, he has been a guest speaker at the McGladrey, Hendrickson & Pullen Annual MAS Conference, IAHA of Colorado, and the International Society of Hospitality Consultants. Mr. Heymann earned a B.A. in Economics from Brown University and a M.S. In business from Columbia University.  

About UniFocus

UniFocus is the only global Labor Management and Time & Attendance Solutions provider that guarantees reduced labor costs, continually improves productivity, engages employees, AND ensures customer expectations are exceeded.  UniFocus integrates advanced scheduling with employee engagement and customer perceptions. We help our partners ensure higher levels of customer satisfaction through combining innovative labor management system with a complete suite of survey solutions.  Our systems fully engage your staff to increase productivity and drive labor dollars to YOUR bottom line.

UniFocus' technologies and integrated metrics allow companies to measurably increase profit margins. With UniFocus, you have the right employee, with the right skills, at the right time, AND with the right attitude, at the lowest possible cost.  Our innovative solutions plan, control, and analyze your labor resources, PLUS with integrated measurement of employee engagement you assure the highest levels of customer satisfaction.  Only then can you truly increase your performance, productivity, and most importantly, your profit.

At UniFocus, we have more than 35 years of experience supporting thousands of locations globally, in over 100 countries, in achieving controlled labor costs, increased profits, and higher intent to return.

We're the fusion of workforce management, engagement, and satisfaction.

UniFocus is an allied member of the American Hotel & Lodging Association and a member of the National Restaurant Association.  

For more information, visit or call 972-512-5000.

Contact: Beth Mahler, Marketing and Brand Director, UniFocus, LP / (972) 512-5120

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