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Here are the latest hospitality news headlines from Hotel-Online! To get the complete stories and more, visit our website:
 

Glen Eyrie Castle & Conference Center Discusses How Its Recent Install of Maestro PMS Across the 723 Acre Site Has Transformed Their Operation and Improved the Overall Guest Experience
"Maestro has a culture of customer service like Glen Eyrie. They understood how independents operate much better than the other companies"

3 Ways to Serve a Customer Even When We’re Not at Our Best / Steve DiGioia
Service doesn’t end when we’re sick or tired. It continues through snowstorms and divorces. It is shared by all who expect to be valued, not for our money but for our humanity.

How Can Competition Benchmarking Help You Grow Your Hotel Business
Analyzing your competitors through insightful and strategic comparison is a critical factor to your hotel's success.

Quore to Showcase Hospitality's 'Friendlier' Housekeeping, Engineering, Work Order Automation and PM Solutions at AAHOACON
Voted the No. 1 Housekeeping solution for two years in a row, Quore will feature its award-winning software in Booth 1826 at the 2019 Asian American Hotel Owners Assn. Convention in San Diego

Rainmaker Enters Q2 With High-Growth Momentum and Exciting New Advances
Q1 proved successful with over 20% sales growth YOY bringing an array of new global customers

Ambassador Hotel Oklahoma City Enhances Guest Connectivity and Convenience via Wi-Fi Upgrade and BeyondTV With Voice Control by Hotel Internet Services
Upscale 1920s property leverages HIS expertise to update network infrastructure while providing each guest with latest in content casting abilities and voice-activated amenity control.

Hapi Appoints Sebastien Januskiewicz as Data Architect
Experienced hospitality data specialist tapped to assist with API design and architecture for disruptive data streaming, integration and enrichment platform

Paradise City, Korea Uses the InvoTech Uniform Management System
Continuing with Our International Growth, The Paradise City Implements the InvoTech Uniform System to Establish Efficient Operations and Ongoing Cost Saving Benefits

Back to Basics: Top Five Email Marketing Best Practices for Hoteliers
Email marketing is a vital part of a hotel's CRM efforts, but for many, it remains a complex, uncharted landscape.





FAUCHON Hospitality Expands Boutique Hotel Collection With 2020 Opening of Second Property in Kyoto, Japan
The five-star, 70-room FAUCHON Hotel Kyoto is part of a services and trademark license agreement between Hotel W Management Co., Ltd., a subsidiary of Wealth Management, and FAUCHON Hospitality.

Four Seasons Hotel Montreal Set for May Opening Led by General Manager Gonçalo Monteiro
The Four Seasons Hotel Montreal offers 169 guest rooms, 19 suites and 18 Four Seasons Private Residences located in Montreal's Golden Square Mile.

Hilton Expands Presence in Colombia With Debut of Hilton Bogota Corferias in Bogota
The hotel offers 410 guestrooms in the mixed-use Corferias complex in the city’s fair and convention district.

Hunter Valley's Most Prestigious Estate Reopens as voco Kirkton Park Hunter Valley in Australia
The rebranded hotel offers 70 guestrooms led by General Manager Penny Crossley

Marcus® Hotels & Resorts Assumes Management of the Hyatt Regency Hotel in Schaumburg, Illinois
Owned by First Equity Group, the 468-room hotel completed a $15 million renovation in 2018.

BENCHMARK® Names Frank Casarez, Jr., General Manager for The Nautical Beachfront Resort
Casarez was previously general manager and managing director of sales for the Sheraton Crescent Hotel of Phoenix, Arizona.

McKibbon Hospitality Appoints Drew Walls as Aloft Asheville Downtown’s New General Manager
Most recently, Walls served a 10-year stint at the Renaissance Asheville Hotel.

Safwan Abu Risheh Appointed Managing Director of Rosewood Hotel Georgia
Most recently, Risheh acted as corporate director of finance for Rosewood Hotel Group, and previously, area director of finance for Rosewood’s West Coast properties.

Ryan Wollman Joins Los Angeles Airport Marriott as Director of Group Sales
Most recently he served at Marriott's flagship hotel, JW Marriott Washington, D.C., as a Senior Sales Executive.

The Andaman, a Luxury Collection Resort, Langkawi  Appoints Two Key Members to the Epicurean Team
Appointments include: Quinn Pu as Director of Food and Beverage and Stefano Micocci as Executive Chef

Casa Palopó Welcomes Eduardo Gonzalez as Executive Chef
Chef Gonzalez is locally renowned for his role in the television program “Flavors of my Land,” in which he and his co-host focused on ingredients native to Guatemala

Featured Video

Hospitality Upgrade’s CES 2019 Review

Join Hospitality Upgrade as they follow Bob Gilbert, CEO of HSMAI, on his annual VIP tour of CES! 

Watch this and other important industry videos here.
In Other News:                                 May We Recommend

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