Cendyn eBlast 4-25-2019

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INDUSTRY INSIGHTS
 
 
How to spot likes that win hearts & earn guest loyalty 
 
 
 


Personalization is subtly at its best. 

From shopping to searching to social media algorithms, we’ve all become conditioned to being catered to. We expect Netflix to know which movies we like and Yelp to know what we want for dinner. Why should guests expect hotels to be any different? With a treasure trove of data to collect and analyze, hotels are well positioned to deliver the subtle personalization that makes guests feel at home. 

 
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980 N Federal Hwy, 2nd Floor
Boca Raton, FL 33432   USA
 
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