The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Radisson Debuts in Reunion Island With the Opening of Radisson Hotel Saint Denis
Radisson Hotel Group | November 7, 2023
Radisson Hotel Group marks its debut on the tropical island of Réunion with the opening of Radisson Hotel Saint Denis. The Group now boasts a portfolio of six hotels across three Indian Ocean islands, including Mauritius and Madagascar, in this popular and captivating region. Brussels/Reunion Island - 7 November 2023 — Nestled in the north end of Saint-Denis, the administrative capital of Réunion and within walking distance from the main commercial and financial district, Radisson Hotel Saint-Denis is ideally positioned in front of the Barachois waterfront between the old town and the main highway, allowing easy access acr...
Hyatt Place Johor Bahru Paradigm Mall Celebrates Official Opening
Hyatt Place | November 7, 2023
The 202-room Hyatt Place hotel opens in Bukit Mewah in the heart of Johor Bahru city CHICAGO (November 7, 2023) – Hyatt Place Johor Bahru Paradigm Mall, the first Hyatt Place hotel in Johor Bahru, Malaysia is officially open, expanding the Hyatt Place brand’s footprint globally in markets that matter most to guests and World of Hyatt members. Owned by WCT Hartanah Jaya Sdn Bhd, a subsidiary of WCT Holdings Berhad, the new hotel features the Hyatt Place brand’s intuitive design, casual atmosphere and practical amenities, such as free Wi-Fi and 24/7 offerings. Because Hyatt’s efforts are grounded in listening and fueled by care,...
Hyatt and Parks Hospitality Partner to Expand Footprint in Mexico With Four New Properties
Hyatt Hotels Corporation | November 7, 2023
Four new properties developed by Parks Hospitality Holdings will expand Hyatt’s luxury and leisure offerings in Mexico’s most sought-after destinations CHICAGO (November 7, 2023) - Hyatt Hotels Corporation (NYSE: H) and Parks Hospitality Holdings (“PHH”) have announced a highly anticipated collaboration to expand Hyatt’s brand footprint in Mexico with the development of four new properties across key destinations in Mexico, including Mexico City, Los Cabos, and Cancun. The new properties are expected to open starting 2024 and will include two Grand Hyatt hotels, a new select-service offering near the Cancun International Airport...
UMF|PerfectCLEAN Calls for Nominations for Fifth Annual National Guest Room Attendant Excellence Award
UMF|PerfectCLEAN | November 7, 2023
Award offers an opportunity to recognize housekeepers who keep hotels clean and safe for guests and staff NORTHBROOK, Ill., Nov. 7, 2023 -- Nominations are open for UMF|PerfectCLEAN's fifth annual National Guest Room Attendant (GRA) Excellence Award. UMF|PerfectCLEAN developed the award to recognize the hotel housekeepers – GRAs – who ensure hotels and lodges across the country are clean and safe for guests. GRAs have faced many challenges in 2023 as hotel occupancy rates approach pre-pandemic levels, guests demand cleanliness and hygiene, and staffing shortages abound. The award provides hotel general managers, room directors, and house...
The Store Oxford Set for February 2024 Opening in Historic Boswells Department Store
The Store and Oxford | November 7, 2023
The Store, Oxford, will launch in early 2024. Located on Broad Street, in the heart of the city, The Store sits in the building of the historic department store and Oxford institution, Boswells. Boswells was one of the world’s oldest department stores, family-owned and much-loved by the local community. In the tradition of great British department stores, it was a place of discovery - a treasure trove of toys, cosmetics, fashion, household essentials, a haberdashery, well-known tearoom, and café. Reimagined as a hotel, restaurant, rooftop bar, co-working bar, and spa, The Store, delivered by Reef Group and EQ Group, will present a labyri...
Rancho Valencia Resort & Spa Appoints Milan Drager as New General Manager
Rancho Valencia Resort & Spa | November 7, 2023
Forbes Five Star, AAA Five Diamond Resort Appoints Hospitality Veteran Milan Drager SAN DIEGO, Calif. (November 7, 2023) – Rancho Valencia Resort & Spa, Southern California’s only Relais & Châteaux property, has announced the appointment of Milan Drager as the new General Manager. A leader in the hospitality industry with over two decades of experience inclusive of Forbes Five Star and AAA Five Diamond properties, Drager will be leading the award-winning resort and spa which spans 45 sprawling acres with wide open spaces, lush gardens and olive and citrus groves. “It is with great enthusiasm that we announce the addition of M...
Best Western Plus Sugar Land/Stafford Now Open in Texas
BWH Hotels | November 7, 2023
Sugar Land, Texas (November 7, 2023) – Best Western® Hotels & Resorts announces the opening of the Best Western Plus Sugar Land/Stafford, located at 14444 Southwest Freeway in Sugar Land, Texas. The hotel is owned by Ketan Patel and features 91 standard rooms in addition to 20 suites. The property recently completed a full renovation and rebrand that includes updated amenities and a refreshed design. The newly upgraded guestrooms now include luxury vinyl tile, an open closet design and light color tones throughout. Guests can enjoy an in-room minifridge, Keurig coffee maker and microwave. Best Western Plus Sugar Land/Stafford featu...
Hôtel des Grands Voyageurs Opens on Paris’s Left Bank
Hôtel des Grands Voyageurs | November 7, 2023
PARIS - November 2023— Hôtel des Grands Voyageurs, the new Parisian lifestyle hotel in the vibrant Left Bank Quartier of Saint-Placide, has opened its doors. The 138-room hotel, designed by internationally renowned Fabrizio Casiraghi, takes its inspiration from the Golden Age of Travel and will offer guests the sensation of entering the private residence of a Parisian art collector. The new hotel offers a chic brasserie restaurant, a clandestine bar, an avant-garde style gym, and superb meeting rooms. Fabrizio Casiraghi, part of the coveted AD 100, whose work includes reimaginations of boutique hotels such as Hotel La Ponche in Saint-Tr...
Michael Bonsor Named Managing Director of The Chancery Rosewood
Rosewood Hotels & Resorts | November 7, 2023
Following 10 years at Rosewood London in High Holborn, Michael has been chosen to lead the upcoming hotel, Qatari Diar Europe LLP’s transformation of the former US Embassy on Grosvenor Square In preparation for the highly anticipated debut of The Chancery Rosewood, slated to open in the prestigious neighborhood of Mayfair in 2025, Michael Bonsor has been appointed to lead the launch and operations of the hotel as Managing Director. Developed by renowned real estate developer Qatari Diar Europe LLP, the Grade II listed building is being reimagined by British architect Sir David Chipperfield of David Chipperfield Architects as a new reta...
CapitaLand Ascott Trust Divests Two Hotels in Australia for AUD109.0 Million
CapitaLand Ascott Trust | November 7, 2023
Transaction is part of CLAS’ active portfolio reconstitution strategy to deliver sustainable returns to Stapled Securityholders Singapore, 7 November 2023 – CapitaLand Ascott Trust (CLAS) is divesting two mature hotels in Sydney, Australia to an unrelated third party for a total of AUD109.0 million (S$95.6 million[1]). Situated outside of the city centre, the two properties are Courtyard by Marriott Sydney-North Ryde and Novotel Sydney Paramatta. The two properties will be divested at about 5% above book value[2] and net proceeds of the divestment is expected to be AUD98.0 million (S$85.9 million). The exit yield[3] is 4.4% and C...
Thousands of Additional H-2B Visas to Boost Travel Industry, Economic Growth
U.S. Travel Association | November 7, 2023
WASHINGTON (November 7, 2023)—U.S. Travel Association Executive Vice President of Public Affairs and Policy Tori Emerson Barnes issued the following statement on the U.S. Department of Homeland Security’s (DHS) Friday announcement that it will make available an additional 65,000 H-2B temporary worker visas for FY24: “Following months of consistent advocacy from U.S. Travel Association, these additional H-2B visas—released well ahead of the peak travel season—will provide a boost to an industry whose workforce shortage continues to exceed one million open positions. “While this is a step forward in alleviating workforce pres...
The Road Ahead: How Hoteliers Can Adapt and Thrive in Uncertain Times
Steve Lapekas | November 7, 2023
By Steve Lapekas More often than not, owning a business feels like riding a rollercoaster – the highs are high, and the lows are low. One second, you’re at the peak of a climb, enamored with the view, and the next, you’re plummeting back down the other side, white-knuckling the restraints and questioning your decision to ever get on the ride in the first place. The ebbs and flows and the inevitable triumphs and challenges are simply your price of admission. Right now, we find ourselves in a period of relative uncertainty – with increased tensions in various locations around the world, the rising cost of debt – and, subsequen...
InnSpire and Techlive Expand Partnership With the Addition of Airtime Cloud-Based Digital Streaming Service
InnSpire | November 7, 2023
Newly expanded strategic alliance to create more streamlined hotel operations and a more robust in-room IPTV experience for guests of InnSpire-powered properties around the globe. Stockholm & Washington DC – November 7, 2023 – InnSpire, the leading provider of a comprehensive technology suite that helps drive a seamless, world-class guest experience for some of the world’s most iconic hotels and brands, today announced the expansion of its 5-year strategic partnership with Techlive International, a global provider of comprehensive content portfolio and global TV services to the hotel and healthcare sectors. The new agreement has ...
Pennyhill Park Hotel & Spa Adopts VingCard Door Lock Technology for Enhanced Security and Solution Reliability
ASSA ABLOY Group | November 7, 2023
Luxury 124-room hotel deploys VingCard Signature RFID locks by ASSA ABLOY Global Solutions to ensure guest peace of mind using the industry’s latest in security encryption. Stockholm –November 7, 2023 – ASSA ABLOY Global Solutions, a leading provider of advanced security technology for the hospitality industry, has announced the successful implementation of its VingCard Signature RFID door locks by Pennyhill Park Hotel & Spa in the UK. A high luxury property situated on more than 120 acres of scenic countryside views, Pennyhill Park Hotel & Spa with its VingCard locks can now ensure that each guest experiences a safe environmen...
The Best Just Got Bigger: PPDS Launches New ‘Sized Up’ 32″ Philips Tableaux ePaper Display Including Latest E Ink Spectra™ 6 Techn
PPDS | November 7, 2023
Size matters: New ‘power free’ Philips display delivers previously unachievable colour performance, using enhanced colour algorithms to provide a true print quality replacement for any paper sign used inside a hotel (including general communications, reception, bars, restaurants, cafes and more). Amsterdam, November 2023: PPDS, the exclusive global provider of Philips Professional Displays and complementary solutions, is delighted to announce the latest evolution of its multi-award-winning ePaper signage range, with the launch of the new 32” (16:9) Philips Tableaux 5150I for hotel and other hospitality environments. Extending PPDS...
Twin Peaks Lodge Leverages Maestro PMS’ Self-Service Kiosks to Elevate the Guest Experience
Maestro | November 7, 2023
Bespoke hot springs resort in Colorado reaps long-term benefits of kiosk technology, transforms staffing challenges into guest benefits MARKHAM, Ontario, November 7, 2023 — Twin Peaks Lodge and Hot Springs, located in Ouray, Colo., is using technology to simplify operations at a time when its team needs it most. The 93-room hotel has a storied history, beginning life as a two-story residence built in 1893. Over the years the property was transformed into a business, expanded, renovated, changed hands, and more, but the spirit of what it provides to the community of Ouray remains consistent. Despite being founded in the 1800s, the h...
How to Make the 2024 Hotel Budgeting Process as Smooth and Painless as Possible
HotStats | November 6, 2023
By Jeannette King, Marketing Manager at HotStats For hotel owners and operators alike, the annual budget is often a grueling and time-consuming process. This year, with persistent inflation, added pressures on cost control, and uncertainty about the economy, the process is as fraught as ever. Are there ways to make the 2024 budgeting process more streamlined and efficient? For insights and advice, HotStats reached out to leading hospitality experts around the world. 1. Start Early but Submit Late Hoteliers often complain that the budgeting process seems to start earlier every year. This is especially true for large hotel groups with mult...
Anchorage, Alaska: Hotel Market Trends and Conversions to Housing
Breanna S. Smith | November 6, 2023
By Breanna S. Smith Prior to the pandemic, the Anchorage hospitality market was in a period of expansion. The market was historically reliant on natural resource (oil and gas) extraction. Demand increases in the years prior to 2020 were supported by the market’s popularity as a tourism destination, largely centered around the cruise industry, and growth in the transportation industry. However, similar to trends across the nation, the COVID-19 pandemic resulted in substantial declines within the tourism industry beginning in March 2020. While much of the state’s commercial business remained essential, tourism was substantially affected,...
How Hotels Are Turning to AI
JLL | November 6, 2023
Hotel rooms are starting to feel like they were made just for you. Personalized music plays when you open the door. Lighting and air-conditioning are set to your ideal levels. A menu of the family’s favorite movies pop up on the TV, while the mini fridge is free from any food allergies. Behind it all: a hotel industry racing to deliver unique guest experiences fuelled by new technologies and artificial intelligence. “If knowing your guest is a priority to winning loyalty and increasing spend, then AI has tremendous potential in helping build guest profiles,” says JLL’s hotel asset management expert Ross Beardsell. “If a gue...
Four Seasons Hotel Nashville Appoints Sunil Narang as General Manager
Four Seasons Hotels and Resorts | November 6, 2023
Four Seasons Hotel Nashville, the luxury five-star property in the heart of downtown Nashville’s SoBro neighborhood, has appointed Sunil Narang as General Manager. Narang has been with Four Seasons for more than 27 years, leading properties for the renowned hotel brand across the world. Before joining Four Seasons Hotel Nashville, he most recently served as General Manager for Four Seasons Hotel Mumbai and is a graduate of the famed Les Roches International School of Hotel Management, Switzerland. “I’m honored to lead Four Seasons Hotel Nashville and I am thrilled to make Music City my home,” says Sunil. “Nashville is known f...
The St. Regis La Bahia Blanca Resort, Tamuda Bay Opens in Morocco
St. Regis Hotels & Resorts | November 6, 2023
St. Regis Hotels & Resorts, part of Marriott Bonvoy’s portfolio of over 30 extraordinary brands, today announced the highly anticipated opening of The St. Regis La Bahia Blanca Resort, Tamuda Bay, marking the debut of the St. Regis brand in Morocco. Developed by Eagle Hills, a private investment and real estate development company based in Abu Dhabi, and designed by the internationally established design firm Smallwood, the resort offers a sanctuary to indulge in Tamuda Bay, on the Mediterranean coast. “The debut of The St. Regis La Bahia Blanca Resort, Tamuda Bay marks a significant milestone for the St. Regis brand as we grow ou...
InterContinental Los Angeles Downtown Appoints Ewart Wardhaugh as New Director of Food & Beverage
InterContinental® Los Angeles Downtown | November 6, 2023
The Accomplished Executive Chef Will Bring a Fresh Perspective to the Property’s Established Food & Beverage Program LOS ANGELES, CA (November 6, 2023) – InterContinental Los Angeles Downtown is pleased to announce the appointment of Ewart Wardhaugh to the role of Director of Food & Beverage. As a highly accomplished Executive Chef who has worked in countless cities and five out of seven continents, Wardhaugh is eager to bring his 20+ years of hands-on experience to the property’s already esteemed food & beverage program, which includes a variety of elevated dining concepts including La Boucherie, a high-end steakhous...
‘Alohilani Resort Waikiki Beach Appoints Key Team Members to Leadership Team
ʻAlohilani Resort Waikiki Beach | November 6, 2023
HONOLULU, HI (November 6, 2023) – ‘Alohilani Resort Waikiki Beach, a modern oasis located steps from the sand with inspiring design from the Rockwell Group and rich Hawaiian cultural touches, announces the appointment of key team members. Rafael Torres has been appointed as General Manager and Jamie Choi has been named Director of Sales and Marketing. “We are excited to welcome Rafael Torres and Jamie Choi to our team,” said Kelly Sanders, executive vice president of operations for Highgate. “Their expertise and passion for hospitality will undoubtedly enrich the overall guest experience and help identify new development oppor...
Hilton West Palm Beach Unveils Multimillion-Dollar Renovation
Hilton West Palm Beach | November 6, 2023
Raising the hospitality in Downtown West Palm Beach, the hotel’s $25M renovation introduces a transformed lush pool deck, new lobby bar, serene guestrooms and suites, modern art collection and refreshed dining concepts WEST PALM BEACH, Fla. – November 6, 2023 – Today, Hilton West Palm Beach announces the completion of a $25 million property-wide renovation. Led by owner Related Companies, South Florida’s visionary development company, the newly transformed hotel is conveniently connected to the Palm Beach County Convention Center and situated steps away from the burgeoning city center, a must-visit destination with a treasure tr...
