The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Margaritaville Hotel San Diego Gaslamp Quarter Appoints Mike Minor as Executive Chef
Margaritaville Hotel San Diego Gaslamp Quarter | November 6, 2023
San Diego, Calif. (November 6, 2023) – Margaritaville Hotel San Diego Gaslamp Quarter is pleased to announce the appointment of Mike Minor as the new Executive Chef. With an exceptional culinary background and a lifelong passion for creating unique dishes, Minor brings a wealth of experience to Margaritaville Hotel San Diego Gaslamp Quarter. In his role as Executive Chef, Minor will manage and oversee all food and beverage operations at the hotel including LandShark Bar & Grill, 5 o’Clock Somewhere Bar, the Margaritaville Coffee Shop, banquets and private dining experiences. “We are delighted to welcome Chef Mike Minor to the Mar...
The Sather Hotel Berkeley, SureStay Collection by Best Western Makes Its Debut in California
November 6, 2023
Berkeley, California (November 6, 2023) The Sather Hotel Berkeley, SureStay Collection by Best Western has opened its doors in Berkeley, California and invites travelers to experience one of the newest hotel brands in the industry — SureStay® Hotels, comprised of four distinctive brands offering traditional and longer stay travelers comfort and value while away from home. The Sather Hotel Berkeley will stay true to SureStay’s service promise and provide amenities, comfort and value that travelers have come to expect. Located at 1820 University Avenue, Berkeley, California, the hotel has undergone a refresh and features 32 well-appoin...
AHLA Foundation Receives Grant From Conrad N. Hilton Foundation to Advance Opportunity Youth Into Hospitality Industry
AHLA | November 6, 2023
Through the Empowering Youth Program, AHLA Foundation aims to bridge the hiring gap in the hotel sector WASHINGTON, DC (November 6, 2023) – AHLA Foundation, the charitable arm of the American Hotel and Lodging Association (AHLA), has received a $605,000 grant from the Conrad N. Hilton Foundation to support its Empowering Youth Program (EYP) over two years. The primary goal of EYP is to address the critical workforce shortage in the U.S. hotel and lodging industry by promoting equitable hiring practices and training untapped talent, including Opportunity Youth (age 16-24 and currently not in school or employed) and other priorit...
Doug Kennedy Announces Next Topic in His Webcast Training Series: Reservations and Group/Event Sales – Use Storytelling Selling
Doug Kennedy | November 6, 2023
Complimentary Registration Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Kennedy Training Network Inc. (KTN) announced today the topic for Doug Kennedy’s next training webcast: Use Storytelling Selling – Narrate The Pictures They Already Viewed Online scheduled for Monday, November 13, from Noon – 12:40pm EDT. REGISTER HERE “Years ago, all that guests had to research options were a few pictures displayed on a fuzzy, low-resolution monitor. Now, prior to calling or emailing about booking an event or important stay, those who inquire have already seen extensive photo galleries and probably a...
AHLA: Additional H-2B Visas Welcome, But More Must Be Done
AHLA | November 6, 2023
WASHINGTON (Nov. 6, 2023) – After the Department of Homeland Security announced plans to make available an additional 64,716 H-2B temporary nonagricultural worker visas in Fiscal Year 2024, AHLA President & CEO Chip Rogers released the following statement: “The H-2B Workforce Coalition, which AHLA co-chairs, worked hard to convince the Biden Administration to offer this considerable expansion, which nearly doubles the yearly allocation of H-2B visas,” said AHLA President & CEO Chip Rogers. “These extra visas will be crucial to helping hotels and resorts in remote vacation destinations fill seasonal roles, and we thank H...
IDeaS Announced as Platinum Sponsor for 2024 Global Revenue Forum
IDeaS | November 6, 2023
Leaders from IDeaS and Starwood Capital to kick off the 2024 conference with an innovative executive fireside chat LONDON—Nov. 6, 2023—IDeaS, a SAS company, the world’s leading provider of hospitality revenue management software and services, announced today its participation in the 2024 Global Revenue Forum as a platinum sponsor. As part of the sponsorship, Joe Pettigrew, chief commercial officer for hotel asset management at Starwood Capital Group, will be joined by Klaus Kohlmayr, chief evangelist and chief development officer at IDeaS, for an address to kick off the conference. IDeaS plans to marshal the latest in innovative tech...
Pendry Hotels & Resorts Celebrates Groundbreaking for Future Hotel and Residences Along Tampa’s Famed Riverwalk
Pendry Hotels & Resorts | November 2, 2023
TAMPA, FLA. (November 2, 2023) - Pendry Hotels & Resorts and Two Roads Development celebrates the groundbreaking of Pendry Tampa and Pendry Residences Tampa, a tremendous milestone for the hotel, featuring 220 guestrooms and a 39-story tower featuring 207 Pendry Residences along Tampa’s famed Riverwalk. Pendry Tampa is located at the corner of Ashley Boulevard and Whiting Street along the Hillsborough River in downtown Tampa, and it represents the ninth location in Pendry’s growing portfolio, including San Diego, Baltimore, West Hollywood, Chicago, Manhattan, Washington DC-The Wharf, Park City and Newport Beach, with future locatio...
Margaritaville Hotel San Diego Gaslamp Quarter Appoints Mike Minor as Executive Chef
Margaritaville Hotel San Diego Gaslamp Quarter | November 2, 2023
San Diego, Calif. (November 2, 2023) – Margaritaville Hotel San Diego Gaslamp Quarter is pleased to announce the appointment of Mike Minor as the new Executive Chef. With an exceptional culinary background and a lifelong passion for creating unique dishes, Minor brings a wealth of experience to Margaritaville Hotel San Diego Gaslamp Quarter. In his role as Executive Chef, Minor will manage and oversee all food and beverage operations at the hotel including LandShark Bar & Grill, 5 o’Clock Somewhere Bar, the Margaritaville Coffee Shop, banquets and private dining experiences. “We are delighted to welcome Chef Mike Minor to the Mar...
Core Hospitality Appoints Patrice Boman as Cluster General Manager to New Dual-Brand Marriott in Copenhagen, Denmark
Core Hospitality | November 2, 2023
Marriott is opening its 5th and 6th hotels in Copenhagen soon, launching two new brands in the Danish capital within one property. The two hotels will be led by a Cluster General Manager that the operating company, Core Hospitality, has now appointed: Patrice Boman. To take the lead at the upcoming dual-branded Marriott hotel in Copenhagen, operator Core Hospitality has recruited Patrice Boman as General Manager. Transferring from his role as Hotel Manager at Scandic Palace in Copenhagen, Patrice brings 15 years of experience from Marriott, Hilton, IHG and Radisson, as well as a bachelor’s degree in hotel management from the University o...
Banyan Tree Group Appoints Ximena Dipp as General Manager of Banyan Tree Veya, Valle de Guadalupe
BANYAN TREE VEYA, VALLE DE GUADALUPE | November 2, 2023
VALLE DE GUADALUPE, B.C. (November 2, 2023) – Banyan Tree Group, one of the world’s leading independent, multi-branded hospitality groups is pleased to announce the appointment of Ximena Dipp as the general manager of Banyan Tree Veya, Valle de Guadalupe, scheduled to open Q1 2024. With over a decade of experience in the hospitality industry, Dipp brings a wealth of expertise, interpersonal skills and global perspective to her new role as General Manager at the wellness-centric resort nestled in the hills of Baja California, located just 90 minutes from the U.S. border. “We are pleased to have Ximena join our team and look forward to...
HSMAI South Florida Names Recipients of Its Annual Dr. Peter Ricci Scholarship at Their 2023 Annual GALA
HSMAI | November 2, 2023
HSMAI South Florida continued the awarding of its annual Dr. Peter Ricci Scholarship at the 2023 Annual GALA held at the Margaritaville Resort in Hollywood, Florida on October 30, 2023. Professor Greg Bohan, Instructor in the Hospitality and Tourism Management Program at Florida Atlantic University (FAU), accompanied by Karima Lanfranco, Hospitality Management Professor and Program Coordinator at Lynn University took to the stage to present checks to three students: Lauren Dwen (Lynn), Ariana Bukovac (FAU) and Aiden Lake (FAU). This scholarship fund, created by HSMAI South Florida former president Carmen Ackerman, was designed to provide...
Antonio Morales Is Named as General Manager for The Steward in Santa Barbara, California
The Steward | November 2, 2023
Antonio Morales Joins Santa Barbara’s Newest Garden Escape SANTA BARBARA, Calif. (Nov. 2, 2023) – The Steward, a Tribute Portfolio Hotel by Marriott, managed by Twenty Four Seven Hotels, is pleased to announce the appointment of Antonio Morales as general manager of the 87 all-suite, 4.7 acre property. Bringing over 10 years of hospitality expertise, Morales will provide strategic business development to position the recently opened Southern California property as a leader in the Central Coast. “We are pleased to welcome Antonio to The Steward family,” said Jillian Katcher, president of Twin Bridges Hospitality. “His expertise ...
Kickapoo Lucky Eagle Casino • Hotel Chooses Agilysys to Elevate Guest and Staff Experiences at Food & Beverage Outlets
Kickapoo Lucky Eagle Casino • Hotel | November 2, 2023
Texas casino and hotel bets on leading hospitality technology provider for real-time reporting and analytics to optimize gaming, dining activities and more ALPHARETTA, GA – NOV. 1, 2023 – According to the American Gaming Association Outlook, the U.S. gaming industry had been moving forward at a strong pace during the first quarter of 2023 but was expected to decelerate through the end of the year due to economic uncertainty, among other reasons. Despite possible headwinds, Kickapoo Lucky Eagle Casino • Hotel has upped its game and invested in cutting-edge hospitality software solutions from Agilysys to accelerate growth and ...
Resolute Road Hospitality Announces Addition of Two Oregon Hotels to Managed Portfolio
Resolute Road Hospitality | November 2, 2023
Boise, Idaho, November 2, 2023 – Resolute Road Hospitality, a third-party management company founded on the promise to change the way owners think of their management company, announced today the addition of two hotels to its third-party managed portfolio. The properties, both located in Oregon, are owned by Evergreen Hospitality Development Group, a hospitality development and investment firm led by Alkesh Patel. Prior to founding Evergreen Hospitality, Alkesh served as the 2012-2013 Chairman of AAHOA, the world's leading association of hotel owners, with over 18,000 members owning more than 20,000 hotels. The addition of the Hampton Inn ...
Wyndham Grand Ijin Bus Opens in South Korea
Wyndham Grand | November 2, 2023
New Wyndham Grand Ijin Busan offers guests a chic, upscale oceanside escape in the country’s second-largest city centre SINGAPORE (November 2, 2023) – Wyndham Hotels & Resorts, the world’s largest hotel franchising company with approximately 9,100 hotels spanning more than 95 countries, announced the opening of Wyndham Grand Ijin Busan. The 271-room hotel marks the debut of the esteemed Wyndham Grand brand into the beautiful country of South Korea. Wyndham's strategic expansion in South Korea comes when there is increasing demand for travel to the popular destination, with the number of international visitors surpassing 1 mil...
S Hotels & Resorts Opens SO/ Maldives at Crossroads Maldives
S Hotels and Resorts Public Company Limited | November 2, 2023
Developed in a joint venture with Wai Eco World Developer (WEWD) and operated by Ennismore, this new fashion-led, all-villa resort forms part of the Indian Ocean’s first fully integrated leisure destination BANGKOK, THAILAND: S Hotels and Resorts PCL, the global hospitality company from Singha Estate PCL, has announced the launch of SO/ Maldives, which becomes the third iconic resort at CROSSROADS Maldives. Opening its doors on 1st November 2023, this luxury lifestyle resort will complement the two popular five-star retreats and world-class facilities at the Indian Ocean’s first and only multi-brand, fully integrated leisure dest...
U.S. Hotel Results for Week Ending 28 October
CoStar Group | November 2, 2023
WASHINGTON – 2 November 2023 – U.S. hotel performance decreased from the previous week but showed positive year-over-year comparisons, according to CoStar’s latest data through 28 October. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 22-28 October 2023 (percentage change from comparable week in 2022): Occupancy: 66.0% (+0.7%) Average daily rate (ADR): US$160.89 (+3.9%) Revenue per available room (RevPAR): US$106.16 (+4.6%) Among the Top 25 Markets, Minneapolis saw the largest year-over-year lift in occupancy (+12.7% to 64.5%). New York City...
Dr. Donald W. Wise and Turnbull Capital Group Recognized by London-Based Revenue-Hub
Turnbull Capital Group | November 2, 2023
Turnbull Capital Group (“TCG”) is pleased to announce that Co-founder and Chairman Dr. Donald W. Wise has been honored by London-based Revenue Hub for the third time as their featured hospitality investment banking speaker on the state of the industry. Please watch our most recent interview posted with London-based Revenue-Hub Coffee Time Chat (taped just days before the terrible events in Israel). Dr. Wise has been named by Real Estate Forum magazine as one of Rainmakers in Debt & Equity and has been a recent speaker at the monthly Mastermind Hospitality Zoom meetings. Dr. Wise authors weekly electronic mail updates ...
Managing Legal and Regulatory Challenges to Franchise Relationships: Franchisor Counsel Must Play a Key Role
The Author | November 2, 2023
By Thomas W. France The franchise business model currently faces intense scrutiny and challenges from a variety of sources that could significantly impact the operations of franchise systems and the value of franchised brands. Congress, for instance, is considering legislation to establish a “joint employer” standard that would expand the liability of franchisors for certain actions taken by their franchisees and that would make it easier to unionize franchisee employees.1 The U.S. Federal Trade Commission (FTC) is gathering information about franchise agreements and franchisor business practices in connection with a regulatory proce...
Mews Welcomes Hospitality Innovator Wouter Geerts as New Director of Market Research & Intelligence
MEWS | November 2, 2023
Geerts joins Mews from Skift and is set to spearhead the new function within the business. [AMSTERDAM, 2 November] – Mews, the industry-leading hospitality cloud, has announced that Wouter Geerts has joined its team in the role of Director of Market Research & Intelligence. “I’m delighted to join Mews at such an exciting moment in their journey,” said Geerts. “Mews has always been on my radar because of their forward-thinking approach to data and innovation, and I can’t wait to get started.” Mews is creating a dedicated Market Research & Intelligence function, whose role will be to ensure that the company is always ...
Development Launched for Marbella Resort Hotel, Vignette Collection the World Islands Dubai With a January 2026 Opening Planned
IHG | November 2, 2023
Dubai, United Arab Emirates, 2nd November 2023: IHG Hotels & Resorts, one of the world’s leading hotel companies, has announced the signing of a franchise agreement for its second Vignette Collection hotel in Dubai in partnership with The Heart of Europe, the flagship project under Kleindienst Group. Scheduled for a grand opening in January 2026, Marbella Resort Hotel, Vignette Collection The World Islands Dubai, will mark a significant milestone for The Heart of Europe, solidifying IHG’s presence within The World Islands – an archipelago of manmade islands located in the Arabian Gulf, off the coast of Dubai. The Vignette Colle...
IHG Adds 350-Keys to Its Punjab Portfolio With a Dual Hotel Signing
IHG | November 2, 2023
The signing will see the debut of Crowne Plaza in Punjab and the expansion of Holiday Inn brand in Zirakpur Both hotels will add 100,000 sq. ft of meeting space to capture MICE opportunities 2nd November 2023, New Delhi: IHG®Hotels & Resorts, one of the world’s leading hotel companies, has signed a management agreement with NK Sharma Hospitality Pvt Ltd to develop two new hotels in the Chandigarh tri-city area - Crowne Plaza Chandigarh Zirakpur in the premium segment and Holiday Inn & Suites Chandigarh Zirakpur from the essentials collection. Currently under construction, both hotels are scheduled to open in January 20...
Amadeus Extends Partnership Agreement With Hilton for Business Intelligence Solutions
amadeus | November 2, 2023
Amadeus will continue to supply Hilton with data insights from Demand360+®, Agency360+®, and Revenue Strategy360TM For hoteliers today, having a clear picture of performance for the coming months is essential to understand booking trends and stay ahead in a competitive industry. To address this need, Amadeus and Hilton have extended their partnership agreement to provide Hilton access to Amadeus’ comprehensive hospitality industry data, including historical and 12 months of forward-looking market insights to power revenue management strategies. Additionally, Amadeus will continue to be the exclusive provider of forward-looking booking...
Onyx CenterSource Announces GroupPay Product Integration and Partnership With Cvent, To Launch in Late 2023
Onyx CenterSource | November 2, 2023
DALLAS (Nov. 2, 2023) — Onyx CenterSource, a leading global provider of B2B payments and business intelligence to the hospitality industry, has announced a new integration between its GroupPay payment platform and Cvent, an industry-leading meetings, events and hospitality technology provider. In addition, Onyx announced a Cvent partnership, which will create added value for mutual customers by delivering automation, visibility and standardization of meeting and event commission management through GroupPay. "This integration with GroupPay will provide Cvent customers with a seamless, single pathway, from a request for proposal to receivi...
