The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
IHG Signs With Fideicomiso 1870/2014 for New-Build Crowne Plaza Mexico City Insurgentes
IHG | November 1, 2023
Avenida de los Insurgentes property will offer a premium experience for today’s blended travel needs upon its planned 2026 opening ATLANTA (November 1, 2023) – IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, today announced the signing of a new build Crowne Plaza hotel in a coveted location along Mexico City’s famed Avenida de los Insurgentes. Scheduled to break ground in early 2024 ahead of a planned 2026 opening, Crowne Plaza Mexico City Insurgentes will serve as a regional halo property for the brand and – upon its return to the nation’s capital – join a roster of seven* currently open Mexico ...
Crete’s Blue Palace to Reopen Under the Rosewood Hotels & Resorts Portfolio Following Reimagination
Rosewood Hotels & Resorts | November 1, 2023
Through the Creation of An Elevated Oasis on the Greek Islands, Rosewood Continues its Thoughtful Growth Across Europe Known in Greek mythology as the birthplace of both Europe and the thunder god Zeus, Crete’s captivating legacy has lived on through the centuries. Today, the island’s crystal-clear waters, stunning white pebble beaches, and breathtaking mountainscapes continue to enchant visitors with their timeless beauty and allure. Marking Rosewood Hotels & Resorts®’ entrance into Greece, the brand is thoughtfully expanding with the introduction of Rosewood Blue Palace. A reincarnation of a beloved resort, Crete’s distingui...
Soon-to-Open AC Hotel Naples 5th Avenue Introduces Executive Leadership Team
AC Hotel by Marriott Naples 5th Avenue | November 1, 2023
SPARTANBURG, SOUTH CAROLINA (Tuesday, November 1, 2023) — The soon-to-open AC Hotel by Marriott in Naples, Florida, has recruited an executive leadership team that blends dynamic brand experience with deep community connections. OTO Development, part of The Johnson Group, is developing and will manage AC Hotel by Marriott Naples 5th Avenue, which is slated to open mid-December 2023. Jacob Kucinski is General Manager of the new AC Hotel in Naples and Kimberly Hilty is Director of Sales. Douglas Gaquer is Food & Beverage Director with oversight of Limón, the hotel’s signature rooftop restaurant and bar. “Bringing this new ho...
Charlestowne Hotels Debuts Little Mod Hotel in Charlottesville, Virginia
Charlestowne Hotels | November 1, 2023
Charleston, SC – November 1, 2023 – Leading hospitality management company Charlestowne Hotels is pleased to announce the opening of the “totally retro, pleasantly offbeat” Little Mod Hotel in Charlottesville, VA. Adjacent to the University of Virginia (UVA) grounds, a revitalized 1960s building is now home to the 20-room hotel that embraces nostalgia through groovy furnishings, whimsical F&B offerings, and an unapologetically hip vibe. One of Charlestowne’s latest development projects, the management company’s in-house creative team worked closely with developers and designers to conceptualize a hotel brand and eatery th...
Timothy M. Kelly Joins Kerzner International’s Executive Team as President of Atlantis
Atlantis, The Palm | November 1, 2023
Atlantis Dubai proudly announces the appointment of Timothy M. Kelly as the President of Atlantis, Kerzner International. This is a testament to Timothy’s outstanding contributions and achievements during his six-year tenure at Atlantis Dubai. In this brand-new role, Timothy will be responsible for leading and representing the entire Atlantis brand globally. He will continue his responsibilities overseeing the teams in Atlantis, The Palm and Atlantis The Royal in Dubai, and will begin overseeing the team in Atlantis Sanya in China. Timothy will also officially join Kerzner International's esteemed Executive Team, ensuring the delivery of...
How Restaurant Teams Help Upsell Hotel Services
Adam and Larry Mogelonsky | November 1, 2023
By Adam Mogelonsky, Larry Mogelonsky Here’s a thought to get your head churning. When you think of ‘innovation’ do you only think about some shiny new technology or does your mind also include incremental process improvements or business model adaptations within established industries? A softer front for innovation is thus in F&B, with intrepid chefs and mixologists constantly tinkering with their own technologies to dazzle their patrons and push the foodservice industry into uncharted territory. It follows that hotels, as the incubators for some of the best restaurant concepts on the planet, are leading progenitors for this type...
Quick Wins to Increase Holiday Bookings on Your Hotel Website
Luke Markesky | November 1, 2023
By Luke Markesky While holiday sales have surged in popularity over the past decade, most hotels still need to set up separate campaigns for selling rooms, event tickets, and other ancillary spend throughout the holiday season. Of course, from discounted rates to special inclusions, there are many ways that hoteliers can tempt potential guests and encourage them to book a stay. That said, there are extra steps hoteliers can take to maximize holiday bookings and make sure their marketing efforts hit the right notes. Keep reading to learn about our most effective quick wins to make the most of your holiday campaigns. 1. Generate buzz Th...
HFTP Announces 2023-2024 Global Executive Committee and Board of Directors
HFTP | November 1, 2023
Hospitality Financial and Technology Professionals (HFTP®) has announced its 2023-2024 Global Executive Committee and Board of Directors. With the addition of four new directors and the progression of Executive Committee roles, these leaders represent a multitude of hospitality segments and disciplines including research, operations, clubs and B2B technology. As its chief governing body, the Global Board of Directors is the cornerstone of HFTP, steering the association through its continued international expansion, ensuring its financial stability and formulating and reviewing key initiatives and programs that support both individual an...
Introducing Martha’s Mentor Program With NEWH: Elevating Professionals in the Hospitality Industry
NEWH | November 1, 2023
Shawano, WI, November 1, 2023 — NEWH is thrilled to announce the launch of the Martha’s Mentor Program, a transformative, 10-month initiative designed to connect aspiring professionals in the hospitality industry with experienced industry role models. This program aims to empower mentees and support their journey towards achieving success and leadership positions within the hospitality sector. The program is named in memory of Martha Tillim, esteemed industry veteran and mentor to many who served on the board of the Washington D.C. chapter. This mentor project exemplifies NEWH's commitment to fostering professional growth and elevating p...
PEG Hospitality Group Appoints Jairah Ramirez as Opening Director of Sales for Moxy Phoenix Downtown
Moxy | November 1, 2023
Utah-based hotel operator appoints Director of Sales for Downtown Phoenix’s newest trendiest hotel PHOENIX (Nov. 1, 2023) – PEG Hospitality Group, a Utah-based, full-service hospitality company, announced today that Jairah Ramirez will serve as the property’s Director of Sales. Jairah will join General Manager Eren Bicakci to open The Moxy Phoenix Downtown this winter 2023. Located at 116 South Central Avenue, this playful hotel brand offers guests a unique and exciting guest experience. The Moxy Phoenix Downtown is situated in the Luhrs Building, built in 1924. This historical building is iconic to downtown Phoenix, with it be...
Alila Napa Valley Appoints Thomas Lents as Culinary Director
Alila Napa Valley | November 1, 2023
St. Helena, CA — (November 2023) — Alila Napa Valley, the premiere luxury retreat tucked into the heart of Northern California’s wine country, is pleased to announce the appointment of Chef Thomas Lents as Culinary Director. In this role, Lents will oversee all food and beverage outlets at Alila Napa Valley, providing strategic direction to the property’s culinary team and outlets including its signature restaurant, Acacia House, in-room dining and food and beverage program for meetings and events. Award-winning Chef Lents joins Alila Napa Valley with over 20 years of world-class culinary expertise and a deep understanding of luxu...
My Place Hotels of America Expands Presence in Quad Cities With Grand Opening of My Place Hotel-East Moline, IL
My Place Hotels of America, LLC | November 1, 2023
ABERDEEN, SD — November 1, 2023 — My Place Hotels of America has opened My Place Hotel-East Moline, IL, in East Moline, IL. This marks the 69th opened and operating property nationally and the second property in the Quad Cities region. Golder Hospitality manages the upper-midscale extended-stay property. This property features 64 rooms designed following the Gen 2 My Place blueprint. Every room is equipped with a full-sized refrigerator, two-burner cooktop, coffee maker, and microwave. Additionally, guests can enjoy a pillow-top mattress, plush microfiber bedding, a choice between soft and firm pillows, and complimentary ...
Stanly Ranch, Auberge Resorts Collection Promotes Anthony Stagnaro to Executive Chef
Stanly Ranch, Auberge Resorts Collection | November 1, 2023
NAPA VALLEY, CALIF. (November 1, 2023) - Stanly Ranch, Auberge Resorts Collection, an award-winning luxury resort and culinary haven sprawling over 700-acres in Southern Napa Valley is pleased to announce the promotion of Anthony Stagnaro to Executive Chef. Stanly Ranch has redefined Napa Valley for the epicurious – and while it is an oasis for wine enthusiasts, it is also a destination for much more – farm-to-table cuisine, organic farming practices, an inventive cocktail and mocktail program, a spotlight of local and regional purveyors, and several opportunities to further food education, both in and out of the kitchen. Chef Anthony ...
AHLA Adds Oracle to List of 2023 Technology Acceleration Award Recipients
AHLA | November 1, 2023
Oracle honored during HTNG Hotec European Conference in Lisbon, Portugal LISBON, Portugal (Nov. 1, 2023) – Today, the American Hotel & Lodging Association and its technology committee, HTNG, announced that Oracle Hospitality, in collaboration with PolyAPI, a start-up that brings together the power of GenAI and APIs, received AHLA’s Technology Acceleration Award. The award was presented today at the HTNG Hotec European Conference in Lisbon. Each year, the AHLA Technology Acceleration Award recognizes companies that have taken specific steps to advance innovation in hospitality. This year, the award showcases companies that ha...
Mews Adds Expedia Group to Its Collection of Direct OTA Integrations
MEWS | November 1, 2023
The free integration provides real-time inventory and price updates between Expedia Group and Mews Operations. [NEW YORK, NY – 1 November 2023] Mews, the industry-leading hospitality cloud, has released a bespoke integration to Expedia Group that allows properties to connect the leading Online Travel Agencies (OTA) directly to Mews PMS. The direct connection automatically updates prices, restrictions and availability in Expedia Group whenever changes are made in Mews Operations. This real-time link reduces the risk of overbookings, decreases sales discrepancies and can reduce the cost of ownership of a hotel’s tech stack. This follows ...
Katathani Collection Grows Resort Revenue by 15 Percent With IDeaS G3 RMS
IDeaS | November 1, 2023
Real-time analysis and precise room-type pricing elevate Thai-based resort’s revenue management approach SINGAPORE – Nov. 1, 2023 – IDeaS, a SAS company, the world’s leading provider of hotel revenue management software and services, today announced that Katathani Collection has grown revenues across two of its resort properties by 15 percent with IDeaS G3 Revenue Management System (RMS.) Katathani Collection adopted IDeaS G3 RMS across two properties: Katathani Phuket Beach Resort and The Shore. Katathani Collection is an award-winning, Thai-based hospitality group operating in Phuket, Khao Lak, and Chiang Rai. Faced with grow...
Market Snapshot: Asia Pacific 2023
Hok Yean CHEE | October 31, 2023
By Hok Yean CHEE Transactions in the Asia Pacific In 2022, transaction activity in the Asia Pacific remained steady with a 4% increase in transaction volumes, achieving a transaction volume of approximately USD13.3 billion worth of hospitality assets. While some larger markets may have experienced slowed transaction volumes in the past fiscal year, most notably South Korea and China, other markets are making gains, including both Australia and Japan. Both countries registered increases in the past fiscal year (3Q 2022 to 2Q 2023) in transaction volumes of over a billion USD. Ongoing market conditions including interest rate hikes, slower th...
Marcus Hotels & Resorts Names Kevin Miller as General Manager of The Lincoln Marriott Cornhusker Hotel
Marcus Hotels & Resorts | October 31, 2023
Marcus® Hotels & Resorts, a nationally recognized owner and management company and division of The Marcus Corporation, has appointed Kevin Miller as general manager of The Lincoln Marriott Cornhusker Hotel. In his new role, Miller will oversee the 300-room historic hotel located near the University of Nebraska campus, Nebraska State Capitol, and Historic Haymarket District. “We are excited to welcome Kevin as the new general manager of The Lincoln Marriott Cornhusker Hotel,” said Michael Evans, president of Marcus Hotels & Resorts. “Kevin is an accomplished hospitality leader with a diverse background in hotel operations....
Hilton Aventura Miami Appoints Corey Hayes as New General Manager
Hilton Aventura Miami | October 31, 2023
AVENTURA, FL (October 31, 2023) — Hilton Aventura Miami is thrilled to introduce Corey Hayes as the newly appointed General Manager of Hilton Aventura Miami. In this significant role, Corey will spearhead the entire property, overseeing all departments and ensuring the hotel's commitment to excellence in guest experiences. "I'm truly excited about my new role as General Manager at Hilton Aventura Miami. It's a tremendous honor to lead a dedicated team and contribute to this esteemed establishment's rich hospitality tradition. I look forward to creating unforgettable experiences for our guests and fostering a culture of excellence in every...
Viceroy Los Cabos Appoints Alex Andrade as Managing Director
Viceroy Los Cabos | October 31, 2023
SAN JOSÉ DEL CABO, Mexico (October 31, 2023) – Viceroy Los Cabos – the premier oceanfront resort located in the heart of San José del Cabo – is pleased to announce the appointment of Alex Andrade as Managing Director of Viceroy Los Cabos. With more than two decades of experience and extensive knowledge of the hospitality industry, Andrade will oversee all day-to-day resort operations and initiatives to further elevate the guest experience. With unparalleled expertise and masterful leadership skills, Andrade will lead the hotel into the future of the travel and hospitality space – while continuing to uphold the exceptional ser...
Meliá Hotels International Announces the Inaugural ME by Meliá Hotel in the Asia Pacific
Meliá Hotels International | October 31, 2023
ME Guangzhou is set to open in 2027, becoming a benchmark hotel for modernity and luxury in China Macao China, October 2023 – Meliá Hotels International, the largest hotel group in Spain and a global leader in the hospitality industry, has announced ME Guangzhou, a collaboration between ME by Meliá and Guangzhou Aocheng Investment Company Ltd, set to open in 2027. The opening of this property signifies a milestone for ME by Meliá as it makes its highly anticipated debut in the Asia Pacific region. Set to open its doors in 2027, ME Guangzhou will welcome guests from around the world to experience the vibrant city of Guangzhou. ME b...
Twin Bridges Hospitality to Asset Manage Two New Hotels in New York City
Twin Bridges Hospitality | October 31, 2023
HOUSTON, TX (October 31, 2023) — Twin Bridges Hospitality has been appointed asset manager for two new hotels which opened October 12th in New York City: Home2 Suites by Hilton New York Times Square and Hampton Inn by Hilton New York Times Square. Jillian Katcher, President of Twin Bridges Hospitality, says "We are excited about the continued expansion of our asset management portfolio with our first properties in New York City. Our non-traditional approach to the business has been incredibly well received and we look forward to growing our collection throughout the US." This brings the total number of properties currently managed by ...
Waldorf Astoria Las Vegas Completes Phase One of Multimillion-Dollar Property-Wide Transformation
Waldorf Astoria Hotels & Resorts | October 31, 2023
Award-winning hotel debuts newly refreshed guest rooms and suites, lobby and arrival experience, and meeting and event spaces LAS VEGAS – (October 31, 2023) – Today, the award-winning, non-gaming and non-smoking 389-room Waldorf Astoria Las Vegas announced the phase one completion of a multimillion-dollar property-wide transformation which includes a floor-to-ceiling redesign of all guest rooms and suites; upgrades to all 15,000+ square feet of meeting and event space; and a new arrival experience with the complete redesign and relocation of the 23rd-floor lobby and front desk to the ground floor. “We are thrilled to debut the hig...
The Ritz-Carlton, Portland Debuts in the Pacific Northwest
The Ritz-Carlton Hotel Company, LLC | October 31, 2023
The Ritz-Carlton, Portland today announced its highly anticipated opening date of Tuesday, October 31, 2023. The 35-story, 251-room luxury hotel will soon be the first Ritz-Carlton property in the Pacific Northwest and offers panoramic views of the Rose City from a striking vantage point. Centrally located in downtown Portland, the urban oasis features stunning guest rooms and suites, a signature restaurant and bar, unparalleled health and wellness facilities, and more than 17,000 square feet of events and meeting spaces. “As the first Ritz-Carlton property to open in the Pacific Northwest, this project has been an extraordinary collabo...
