The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences...
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience...
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
IHG Hotels & Resorts Renews Clark Atlanta University Partnership to Help Build Early Career Talent Pipeline
IHG | October 24, 2023
ATLANTA (October 24, 2023) – Clark Atlanta University (CAU), the first Historically Black College and University (HBCU) in the southern United States, and IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, hosted an event earlier this month highlighting the importance of corporate HBCU partnerships to support student success. Together with CAU students and leaders, IHG announced it would again renew its commitment to CAU as a Premier Corporate Partner for 2024 and unveiled a renovated student lounge at the School of Business. During the event, students participated in an engaging Q&A panel discussion w...
My Place Hotels of America Enters Tucson, AZ, With Opening of 86-Key Extended-Stay Property
My Place Hotels of America | October 24, 2023
ABERDEEN, SD — October 24, 2023 — My Place Hotels of America has opened My Place Hotel-Tucson South, AZ, in Tucson, AZ. The extended-stay property is a partnership between Opwest Development and Iridius Capital, and managed by Guard Hospitality. This marks the My Place’s first property in Tucson and third in Arizona. "We're thrilled about this latest addition to the My Place portfolio, a milestone achieved through our vital partnership with Opwest Partners," said Ryan Rivett, co-founder and CEO of My Place Hotels. "This successful collaboration highlights our ability to grow and our skill in establishing strategic...
Banyan Tree Group Arrives in Yogyakarta With the Opening of Riverside Retreat Garrya Bianti Yogyakarta
Banyan Tree Group | October 24, 2023
Boutique Resort Emerges in the Lush Javanese Countryside to Offer a Sense of Seclusion and Serenity Singapore, 24 October 2023 – Following hotel openings in China, Japan and Thailand last year, Banyan Tree Group’s new minimalist brand Garrya is continuing its global expansion with the launch of Garrya Bianti Yogyakarta on Indonesia’s island of Java. Inspired by Asian sensibilities and natural elements, Garrya promotes beauty in simplicity by offering serene spaces designed for simplified living, cultural immersion and authentic experiences. Located on the banks of Denggung River in Gabugan Village, a serene village located in Yogyak...
From Data to Dollars: How Visionary Hoteliers Are Upping Their Game With Data-Driven Insights
Aaron Shepherd | October 24, 2023
By Aaron Shepherd In the hospitality landscape, just like every other industry, the goal remains profitability. But the hospitality world faces intense competition, especially with the advent of digital platforms and alternative accommodations. For hoteliers, the challenge isn't just about offering a room – it's about creating memorable experiences, optimizing operations, and ensuring guests come back. All these elements converge on one key aspect: leveraging data for a competitive advantage. Data remains central, whether it’s enhancing the guest experience, streamlining operations, or tailoring offers. The prospects are enormous fo...
Juniper Preserve Resort Selects INTELITY Platform to Enhance Digital Guest Experience
INTELITY | October 24, 2023
The Central Oregon-based, wellness-focused property will elevate guests’ relaxation and streamline operations with a branded mobile app powered by the INTELITY platform and INTELITY’s GEMS staff-facing tools Los Angeles, CA (October 24, 2023) - INTELITY®, provider of hospitality’s leading guest experience and staff management platform, has announced today a deal with Juniper Preserve Resort in Bend, Oregon. Located on the acclaimed Juniper Preserve Resort wellness community, the Juniper Lodge will take guest pampering and personalization one step further with the roll out of select INTELITY digital offerings, including a branded mob...
Comfort Inn St Petersburg North Partners With Hotel Internet Services for Advanced Content Streaming Technology
Hotel Internet Services | October 24, 2023
3-story property taps HIS to address widespread guest demands for instantly personalized in-room entertainment. ST PETERSBURG, Fla. — October 24, 2023 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful deployment of its GuestCast streaming solution by Comfort Inn St Petersburg North. Serving travelers visiting Florida’s Tampa Bay area, Comfort Inn St Petersburg North backed by HIS technology and expertise can now ensure that guest expectations for a seamlessly personalized in-room entertainment experience are always fully met. While...
Sonnenblick-Eichner Company Arranges First Mortgage Financing for The Lodge at Tiburon and Toll House Hotel Los Gatos, California
Sonnenblick-Eichner Company | October 24, 2023
Beverly Hills, CA (October 24, 2023) -- Sonnenblick-Eichner Company has arranged first mortgage financing for The Lodge at Tiburon and Toll House Hotel Los Gatos. The 5-year non-recourse floating rate loan pays interest-only for the entire term and provided proceeds to pay off a maturing loan. The new loan also provided for a SOFR floor of 3.75% equating to approximately 155 basis points below the SOFR index at closing allowing the borrower to realize a lower cost of capital if interest rates decline. The 104-room The Lodge at Tiburon and the 115-room Toll House Hotel Los Gatos are boutique hotels located in downtown Tiburon, a coastal ...
Understanding Google’s Guidelines Regarding Spammy and Misleading Practices
Lodging Interactive | October 23, 2023
Google Announces Completion of October 2023 Spam Update Google confirmed the completion of its Spam Update rollout on October 20, following the initial announcement made on October 4. On October 20, Google successfully concluded the rollout of its October 2023 Spam Update, aimed at combating thin and deceptive content on the web. The October 2023 Spam Update specifically targets thin, duplicated, misleading, or overly promotional content. It's a call to action for publishers to revisit their websites and ensure they align with Google's updated spam prevention measures to continue ranking well in search results. Google Announces Comple...
China Hotel Performance Jumped During Eight-Day-Long Golden Week
CoStar Group | October 23, 2023
Analysis by Jesper Palmqvist and Kelsey Fenerty A later Mid-Autumn Festival created a longer holiday period than last year, combining with National Day festivities to provide impressive improvement in China’s hotel performance. Growth across the country As usual, China created another long national holiday by adjusting working days, leading to a holiday period of 30 September through 7 October before a return to work on the weekend of 8-9 October. Mainland China hotel occupancy over the eight-day holiday period averaged 65.1% and peaked on 2 October (83.1%). Most of the growth came from outside the Tier 1 markets (Be...
Hampton Inn by Hilton Harriman Woodbury Unveils Six-Month Renovation
USLI Hospitality Management | October 23, 2023
Central Valley, New York - October 23, 2023 - Hampton Inn by Hilton Harriman Woodbury located at 60 Centre Drive, Central Valley, New York has completed renovations to its 136-room facilities. The 6-month project included a revitalized interior and renewed exterior of the property. To celebrate the occasion, the hotel hosted a ribbon-cutting ceremony with associates, family, friends, and executives from the Orange County Chamber of Commerce and Hudson Valley Tourism in attendance. Operated by USLI Hospitality Management, Hampton Inn by Hilton Harriman Woodbury offers a casual atmosphere with warm surroundings and friendly, authentic, carin...
Canada Hotel Performance Remained on Upward Trajectory in September
CoStar Group | October 23, 2023
WASHINGTON – 23 October 2023 – Canada’s hotel industry continued a stretch of year-over-year performance growth, according to CoStar’s September 2023 data. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. September 2023 (percentage change from September 2022): Occupancy: 75.3% (+1.5%) Average daily rate (ADR): CAD222.02 (+8.1%) Revenue per available room (RevPAR): CAD167.14 (+9.7%) “Although economists are predicting an economic downturn, Canada’s hotel sector remains on solid footing,” said Laura Baxter, CoStar Group’s director of hospita...
HSMAI Announces 2023 Sales Leader Award Honorees
HSMAI | October 23, 2023
FOR IMMEDIATE RELEASE: McLean, VA (Oct. 23, 2023) – The Hospitality Sales and Marketing Association International (HSMAI) will celebrate four remarkable sales professionals during HSMAI’s Sales Leader Forum in Long Beach, CA on Nov. 8. The following hospitality executives have demonstrated a passion for their professions, extraordinary talent, and exemplary work in the hotel sales discipline and are being recognized for at this year’s forum. HSMAI’s Award for Career Achievement in Sales Kimberly Furlong, Chief Commercial Officer, Atrium Hospitality With 30 years of experience in the hotel industry, Kimberly Furlong se...
Apple Hospitality REIT Completes Acquisition of Residence Inn by Marriott Seattle South/Renton for $55.5M
Apple Hospitality REIT, Inc. | October 23, 2023
RICHMOND, Va.--Apple Hospitality REIT, Inc. (NYSE: APLE) (the “Company” or “Apple Hospitality”) today announced that it has completed the acquisition of the 146-room Residence Inn by Marriott Seattle South/Renton (the “Hotel”) for approximately $55.5 million, or $380,000 per key. “We are pleased to further diversify and enhance our portfolio with the acquisition of this recently-built, extended-stay hotel in Renton,” said Nelson Knight, President, Real Estate and Investments of Apple Hospitality. “Renton is well known for its strong business environment that spans aviation, aerospace, manufacturing, technology, life scien...
Qatar – Beyond the World Cup
Maria Quintero | October 23, 2023
By Maria Quintero The 28-day soccer event was a major success for Qatar. A cumulative of 3.4 million football fans attended the tournament and average occupancy across stadiums was recorded as 96.3%. The country welcomed 1.18 million international visitors, representing 412% and 318% year-on-year increase throughout November and December. Hotels and resorts achieved the highest-ever performance, registering a marketwide ADR of QAR 2,112 and RevPAR of QAR 1,281 in December 2022, a 328% and 286% year-on-year increase, respectively. Nonetheless, months after Argentina cheerfully lifted the trophy, for some, the uncertainty remains: what ...
Breaking the Glass Ceiling – Women in the Hospitality Industry
Mandeep S. Lamba | October 23, 2023
By Mandeep Lamba, Dipti Mohan, Dhwani Gupta Efforts to promote gender equality have become a global priority, with organizations like the United Nations embedding this goal within their Sustainable Development Goals. Notably, an increasing number of women are pursuing higher education in countries like the US, the UK, and India, and are entering the workforce as the corporate sector is offering a more flexible work environment. As a result, women have made significant strides in multiple sectors, including the dynamic world of hospitality. Recent research conducted by the World Travel & Tourism Council (WTTC) reveals that women ...
Vision Hospitality Group Breaks Ground on Tempo by Hilton Nashville/Midtown
Vision Hospitality Group | October 23, 2023
NASHVILLE, TN – (October 23, 2023) – Vision Hospitality Group, Inc. announces the groundbreaking of the Tempo by Hilton Nashville/Midtown. The 161-room hotel is ideally located in the heart of Nashville’s Midtown district convenient to Vanderbilt University, Vanderbilt Medical Center, Centennial Park, and Music Row. The innovative Tempo by Hilton brand offers an elevated and uplifting experience to a new and emerging class of traveler, the Modern Achiever, who seek out and our willing to pay more for brands that deliver on their needs and reflect their lifestyle. The Tempo by Hilton Nashville/Midtown will feature the Tempo Café...
Cordish Companies to Finalize Diamond Jacks Casino and Hotel Bossier City Acquisition
The Cordish Companies | October 23, 2023
BALTIMORE, MD (October 23, 2023) – The Louisiana Gaming Control Board today unanimously granted LRGC Gaming Investors, LCC, an affiliate of The Cordish Companies, the necessary regulatory approvals required to become a gaming operator in the State. The approval clears the way for Cordish to finalize the acquisition of Diamond Jacks Casino & Hotel in Bossier City and begin its transformation into a world-class Live! branded casino resort and entertainment destination. Central to the redevelopment is the construction of the first land-based casino in the Shreveport-Bossier market. In addition to fully renovating the hotel rooms and p...
Historic Murrieta Hot Springs Resort to Reopen in February 2024 Following Thirty Years of Public Closure
MURRIETA HOT SPRINGS RESORT | October 23, 2023
MURRIETA, CA – [October 23, 2023] – For more than a century, the cultural heritage of Southern California has been enriched by the therapeutic mineral springs nestled within a historic 1902 site known as Murrieta Hot Springs Resort. Over the past 30 years, the property has been inaccessible to the public. This will soon change as the team behind The Springs Resort in Pagosa Springs, CO, announces today that in February 2024, Murrieta Hot Springs Resort will reopen, newly reimagined and ready to welcome guests and the surrounding community. First reservations are now being accepted at murrieta-hotsprings.com. "We are dedicated t...
Red Roof Opens Red Roof Inn Huntsville in Alabama
Red Roof | October 23, 2023
HUNTSVILLE, ALA., October 23, 2023 - Red Roof®, the leader in economy lodging, has announced the opening of the Red Roof Inn Huntsville, Ala. The newly renovated Red Roof Inn Huntsville is a 70-room hotel that offers free Wi-Fi, a free expanded cable package, a snack center and free coffee in the lobby. The Red Roof Inn Huntsville, Ala., is a pet-friendly hotel. As part of the hotel’s conversion to a Red Roof property, it now features updated landscaping; updated bathrooms in all guest rooms; new furniture, mattresses and bedding in all guest rooms; and new flooring throughout. Red Roof Inn Huntsville, Ala., is near a number of area lan...
Eleven Acquires Owen River Lodge in New Zealand
Eleven | October 23, 2023
Crested Butte, CO October 2023 – Eleven®, a leading collection of global adventure lodges, expands its presence in New Zealand with the addition of Owen River Lodge, an award-winning angling lodge in the Tasman region known for its brown trout sight fishing. Owen River Lodge becomes the 13th property in the portfolio and second in New Zealand, joining Eleven’s Cedar Lodge, tucked beneath the Southern Alps and famed for its access to wild trout. “While New Zealand is the pinnacle of trout fishing, Owen River Lodge is arguably the best place in the world for sighted brown trout fishing” shared Cameron Davenport, Angling Operations ...
Maverick Hotels and Restaurants Adds Riverview Inn & Suites, Ascend Hotel Collection to Management Portfolio
Maverick Hotels & Restaurants | October 23, 2023
Chicago, Illinois, October 23, 2023 – Maverick Hotels and Restaurants announced today that it has added another property in the state of Illinois to its growing portfolio. Maverick founder and CEO Robert Habeeb made the announcement. Located in Rockford and set along the banks of the Rock River, the 84-room Riverview Inn & Suites, Ascend® Hotel Collection, offers spacious accommodations. The hotel’s elegantly furnished guest rooms include amenities that make the guest feel right at home. Room features pillowtop mattresses, cozy seating areas, a flat-screen TV with premium channels, free Wi-Fi and a spacious desk area. All of the r...
Paséa Hotel & Spa Welcomes Director of Food & Beverage Vincent Savignano
Paséa Hotel & Spa | October 23, 2023
Huntington Beach, Calif. (October 23, 2023) Paséa Hotel & Spa – the Huntington Beach, California-based Meritage Collection hotel celebrated for its oceanfront culinary offerings – announces a complete revamp of its food and beverage program, slated to be unveiled this spring. The hotel’s dining venues will undergo a $5 million renovation, opening a brand-new restaurant concept on the ground floor where Tanner’s Restaurant currently sits. Paséa welcomes Director of Food & Beverage Vincent Savignano to help lead the transformation, including menu creation and sense of place across the property. In anticipation of the renov...
Paradigm Development Partners Breaks Ground on TownePlace Suites by Marriott Middleburg
Paradigm Development Partners, LLC | October 23, 2023
Middleburg, FL (October 23, 2023) - Paradigm Development Partners, LLC was joined by Clay County officials and project partners on Tuesday, October 17 to celebrate the official groundbreaking of TownePlace Suites by Marriott Middleburg. The contemporary 124-room extended-stay hotel is coming soon to the Clay Town Center, a new mixed-use development at the southwest corner of Branan Field Road and Old Jennings Road boasting professional offices, restaurants and retail space. "We're elated to break ground and bring such a high caliber hotel to Clay County,” said Rick Friedman of Paradigm Development Partners, LLC. “TownePlace Suite...
Emilio Fernandez Appointed as New Executive Chef at Four Seasons Hotel Casablanca
Four Seasons Hotels and Resorts | October 19, 2023
Four Seasons Hotel Casablanca announces the appointment of Emilio Fernandez as the new Executive Chef overseeing banquet functions and the Hotel’s three restaurants: Mint Lobby Lounge, Bleu restaurant and Latitude33. Originally from Mexico, Emilio Fernandez acquired extensive culinary experience in various countries across continents, making his cuisine a one-of-a-kind culinary journey. After Mexico, the United States, Spain, and Cuba, it was during his time in Egypt that the chef discovered the flavours of oriental cuisine, inspiring him to delve into the richness of Moroccan gastronomy. "My cuisine is bold and authentic. I like t...
