The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
The 515-Room Salt Lake Marriott Downtown at City Creek Completes Phase One of Multimillion-Dollar Renovation
Salt Lake Marriott Downtown at Creek City | October 16, 2023
SALT LAKE CITY, Utah, October 16, 2023 – The 515-room Salt Lake Marriott Downtown at City Creek today announced the completion of the first phase of a multi-million-dollar renovation that will transform and upgrade the hotel to like-new status. During this phase, the top-to-bottom project focused on completely revitalizing all guest rooms, hallways and bathrooms. The hotel is owned by DiamondRock Hospitality Company and operated by HEI Hotel & Resorts, a leading hospitality investment and management company. “This renovation was all-encompassing and essentially creating a ‘brand-new’ product and experience targeted towards ...
Bruce Grosbety Named President of Woodstock Inn & Resort
Woodstock Inn & Resort | October 16, 2023
Drawing on decades of experience working at boutique hotels and destination resorts across the country, Grosbety will lead premier inn, resort, spa and recreational facilities Grosbety will officially begin new role on November 16 Woodstock, VT (October 16) – The Board of Trustees of the Woodstock Foundation, today announced the appointment of Bruce Grosbety as President of the Woodstock Inn & Resort, a AAA Four Diamond Resort and one of New England's premier year-round vacation destinations. A native of the northeast who started in the hospitality industry at his family-owned resort, Grosbety brings several decades of hospi...
Cendyn Takes Home Two Top Awards at the World Travel Tech Awards 2023
Cendyn | October 16, 2023
Cendyn named the World’s Best Data Driven Marketing Agency & World’s Best Hotel CRM Solutions Provider for 2023 16 October 2023 – London, United Kingdom – Cendyn, continuing its position as a catalyst for digital transformation in the hospitality industry, has been awarded two top prizes at the 3rd Annual World Travel Tech Awards 2023: World’s Best Data Driven Marketing Agency and World’s Best Hotel CRM Solutions Provider. The awards were officially presented at the World Travel Tech Awards Gala Ceremony 2023, which took place on October 15, 2023 at Atlantis The Royal, Dubai. “We are honored to be recognized again by the ...
Lodging Interactive Launches Affordable Data-Driven Hotel Websites: Empowering Every Hotelier
Lodging Interactive | October 16, 2023
A new, modern, and fully responsive hotel website starts at just $2,500 for website development and a monthly fee of just $399. PARSIPPANY, NJ - Lodging Interactive, an award-winning digital marketing, reputation management, and social media engagement agency exclusively serving the hospitality industry since 2001, is excited to announce the launch of its affordable subscription-based website design and marketing services platform. “Today, hotel websites continue to be dynamic and have become interactive platforms shaping guests' first impressions and driving bookings,” said DJ Vallauri, Founder & CEO of Lodging Interactive. ...
INTELITY Named World’s Best Hotel Digital Key Solutions Provider, World’s Best In-Room Tablet Provider at 2023 World Travel Tech Awards
intelity | October 16, 2023
This is the third year INTELITY has been awarded by the World Travel Tech Awards - the leading authority recognizing excellence in global travel and tourism Los Angeles, CA (October 16, 2023) - INTELITY®, provider of hospitality’s leading guest experience and staff management platform, announced today it has been recognized as the World’s Best Hotel Digital Key Solutions Provider for its INTELITY Mobile Key solution and the World’s Best In-Room Tablet Provider for the third year in a row by the World Travel Tech Awards 2023. The World Travel Tech Awards is the sister event to the World Travel Awards, currently celebrating its 30t...
Four Seasons Resort Oahu at Ko Olina Appoints Brett LaReau as Executive Chef of Mina’s Fish House
Four Seasons | October 13, 2023
Four Seasons Resort Oahu at Ko Olina, an elevated culinary destination on Oahu’s tranquil western coast, announces the appointment of Brett LaReau as Executive Chef of Mina’s Fish House, the acclaimed line-to-table beachside restaurant by James Beard Award-winning Chef Michael Mina. As Executive Chef of Mina’s Fish House, Chef LaReau will oversee all culinary operations of the beach-side restaurant, including menu collaboration with Chef Michael Mina. “Chef LaReau’s extensive experience and depth of knowledge – both in five-star award-winning restaurants and robust hotel culinary operations, will make him a valuable asset...
Japan Hotel Performance Recovery Accelerated During Summer Months
CoStar Group | October 13, 2023
Analysis by Shiori Sakurai July room rates stand out Even though room rates remained flat in comparison with 2019 during the first half of the year, Japan posted elevated average daily rate (ADR) of JPY18,507.46 in July. That level was 126.9% of what was seen in the comparable month of 2019. Japan’s hotel occupancy is still yet to reach full recovery, with July’s 73.4% average coming in at 88.3% of the pre-pandemic comparable. When looking at daily data, the highest occupancy level was on Saturday, 15 July (at 89.2%), which was the first day of Marine Day, a three-day-long national holiday in Japan. That occupancy level w...
Lower Room Rates Stalled Melbourne’s Performance Growth in September
CoStar Group | October 13, 2023
WASHINGTON – 13 October 2023 – Melbourne’s hotel industry reported a decline in revenue per available room (RevPAR) for just the second time this year, according to September 2023 preliminary data from CoStar. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. September 2023 (year-over-year % change): Occupancy: 65.4% (+1.4%) Average daily rate (ADR): AUD212.47 (-4.5%) Revenue per available room (RevPAR): AUD138.85 (-3.2%) Even with occupancy growth, Melbourne ADR fell by more than 4.0% for the second time in three months. The market’s only other m...
U.S. Hotel Results for Week Ending 7 October
CoStar Group | October 13, 2023
WASHINGTON – 13 October 2023 – U.S. hotel performance increased from the previous week, and year-over-year comparisons were mostly positive, according to CoStar’s latest data through 7 October. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 1-7 October 2023 (percentage change from comparable week in 2022): Occupancy: 67.8% (-0.2%) Average daily rate (ADR): US$163.19 (+5.4%) Revenue per available room (RevPAR): US$110.68 (+5.2%) Percentage changes were positive on weekdays because of comparisons with the Yom Kippur period last year. Performance lev...
2023 Historic Hotels Worldwide® Annual Awards of Excellence Winners Announced
Historic Hotels Worldwide | October 13, 2023
October 13, 2023 — WASHINGTON, DC — Historic Hotels Worldwide® is pleased to announce the distinguished winners of the 2023 Historic Hotels Worldwide Annual Awards of Excellence. Recipients were honored at the 2023 Historic Hotels Annual Awards of Excellence Ceremony and Gala at The Wigwam (1929) in Litchfield Park, Arizona, in front of an audience of more than 200 industry leaders, owners, general managers, senior management, and representatives of the world’s finest historic hotels. The Wigwam, originally opened to guests in 1929 by The Goodyear Tire & Rubber Company, is an award-winning Arizona resort that offers an unparall...
Hilton Reveals Plans for Poland’s First Canopy by Hilton Hotel
Hilton | October 13, 2023
WARSAW, Poland and McLEAN, Va. – Hilton (NYSE: HLT) has today confirmed a franchise agreement with TFG Hotels to develop Canopy by Hilton Warsaw. Opening in 2025, the newly developed 170 guest-room hotel will be Hilton’s first lifestyle hotel in Poland, joining recent Canopy by Hilton openings in Cannes, Madrid, London and Paris. The hotel will be managed by TFG Hotels. Patrick Fitzgibbon, senior vice president, development, Europe, Middle East and Africa, said, "With five new hotels opening in the past year alone, Hilton’s growth in Poland continues at pace and destinations like Krakow, Warsaw and Wrocław present new opportunitie...
Independent Hotels: Guest Experiences Like No Other
Andrew Benioff | October 13, 2023
By Andrew Benioff According to the legendary Coco Chanel, “In order to be irreplaceable one must always be different.” Unlike the familiar patterns of franchise hotels, independent hotels shine with their distinct threads of individuality and charm. These establishments rise above all others in their unique designs, echoing tales of history, local culture, and visionary themes. Every corner and every wall convey a story, making them a favored choice for travelers seeking more than just a bed for the night. One might walk into such a hotel and instantly notice the difference in architecture and interior design. There's no standa...
W Hotels Unveils Architectural Icon in Australia’s Waterfront Metropolis With the Opening of W Sydney
W Hotels | October 13, 2023
W Sydney is ahead of the curve with its vibrant design and alluring venues creating a new hub on the harbour W Hotels, part of Marriott Bonvoy’s global portfolio of over 30 brands, today announces the highly anticipated opening of W Sydney. Located in a dramatic curved structure rising over Darling Harbour, W Sydney is set to become a coveted destination for travelers and Sydneysiders alike, bringing new energy and a modern take on luxury to the city and harbour waterfront. “W Sydney marks our W Hotels brand’s triumphant return to Sydney, a long-awaited addition to our robust portfolio in Australia, following our recent debuts in M...
Halcyon, a Hotel in Cherry Creek, Appoints New Leadership Team Members
Halcyon, a hotel in Cherry Creek | October 13, 2023
DENVER – Oct. 13, 2023 – Halcyon, a hotel in Cherry Creek, welcomes two talented hospitality professionals to its leadership team; Kathryn Guzinski as director of sales and marketing and Todd Oyadomari as director of food and beverage. "We feel lucky to have Kathryn and Todd join our Halcyon team,” says McClinton Heil, managing director of Halcyon. “Their combined experience of nearly 40 years across hospitality industries will be an invaluable asset to our sales, marketing and culinary teams.” Guzinski joins the Halcyon team with more than 20 years of experience managing sales teams, revenueand budget, developing n...
Secrets Tulum Resort & Beach Club Opens in Tulum’s Hotel Zone
Inclusive Collection, part of World of Hyatt | October 13, 2023
CHICAGO (Oct. 13, 2023) – Hyatt Hotels Corporation (NYSE: H) today announced the opening of Secrets® Tulum Resort & Beach Club, the newest addition to the Inclusive Collection, part of World of Hyatt – the largest portfolio of luxury all-inclusive resorts in the world. The 300-suite and private villa adults-only resort’s opening marks the expansion of the Inclusive Collection’s presence in Mexico to 44 total resorts and the 12th Secrets Resort & Spa branded property in the country. Perfectly situated in the heart of downtown Tulum, just minutes from the beach within the luxury Aldea Zama Complex, Secrets Tulum Resort & ...
The Courtland Grand Hotel Joins Trademark Collection by Wyndham
HEI Hotels & Resorts | October 13, 2023
ATLANTA, Ga., October 13, 2023 – Officials of the 763-room Courtland Grand Hotel today announced that the property has joined the Trademark Collection by Wyndham. Operated by HEI Hotel & Resorts, a leading hospitality investment and management company, the former Sheraton hotel immediately joins Wyndham Rewards, the award-winning hotel rewards program with more than 100 million enrolled members, as well as the company’s reservation system. Trademark Collection by Wyndham is geared toward three- and four-star hoteliers looking to tap into the scale and resources of Wyndham while maintaining their hotels’ independent spirit. Toda...
Thompson Houston Set for December Opening
Thompson Houston | October 13, 2023
HOUSTON (October 13, 2023) – Thompson Houston, Houston’s newest and most stylish luxury hotel will open its doors on December 21. Located beside the verdant Buffalo Bayou Park, a historic 160-acre waterside green space just west of downtown Houston, Thompson Houston will be a place-making and experience-provoking hotel for seasoned globetrotters, business travelers, and Houstonians alike. Housed in a gleaming contemporary new tower, Thompson Houston will introduce to the city the first-of-its-kind urban resort environment blending high-profile design, boundary-pushing lifestyle amenities, world-class dining, and extraordinary event spa...
Maestro to Showcase Its All-In-One Cloud or On-Premises PMS With Unified Guest Booking Journey at Independent Hotel Show London
Maestro | October 13, 2023
At the UK’s only trade event dedicated to the boutique and independent hotel sector, operators will experience a mature, stable, and proven property-management system with advanced, flexible technology; Visit Maestro at Stand 1530 at Olympia London Oct. 16-17 Markham, Ontario, October 13, 2023 — Next week at the Independent Hotel Show in London, Maestro PMS will play host to global hoteliers looking to learn more about the company’s Web Browser based cloud and on-premises all-in-one property-management system for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Operators interested...
Aperture Hotels and Satori Collective Complete Multimillion Dollar Renovation of Homewood Suites by Hilton Atlanta/Perimeter Center
Aperture Hotels | October 12, 2023
ATLANTA, October 12, 2023—Officials of Aperture Hotels, a leading hospitality management provider specializing in premium lifestyle, compact full-service, select-service and extended stay hotels, and Satori Collective, an investment management firm focusing primarily on hotel property investment, today announced the completion of the multi-million dollar renovation of the 114-suite Homewood Suites by Hilton Atlanta/Perimeter Center. The refurbishment touched on all aspects of the hotel, including upgrades to public spaces, guest rooms, fitness center and meeting space. Additionally, the hotel refinished the exterior and signage and introduc...
London Hotel Performance Growth Moderated in September
CoStar Group | October 12, 2023
WASHINGTON – 12 October 2023 – With the summer travel surge concluded, London’s hotel industry showed more normalized levels of growth, according to preliminary September 2023 data from CoStar. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. September 2023 (year-over-year % change): Occupancy: 84.3% (+3.1%) Average daily rate (ADR): GBP208.51 (+2.6%) Revenue per available room (RevPAR): GBP175.75 (+5.7%) Measured against strong performance in September of 2022, the ADR and RevPAR increases were London’s lowest this year. The market’s occupancy ...
Dubai Hotels Posted Highest September Occupancy Since 2016
CoStar Group | October 12, 2023
WASHINGTON – 12 October 2023 – Dubai’s hotel industry posted its highest September occupancy since 2016, according to preliminary data from CoStar. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. September 2023 (year-over-year % change): Occupancy: 77.6% (+10.0%) Average daily rate (ADR): AED457.21 (+2.7%) Revenue per available room (RevPAR): AED354.94 (+13.5%) In addition to the high occupancy, ADR was Dubai’s highest for a September since 2017. Daily data shows the highest occupancy levels during the last three days of the month, led by Fri...
Price Is Only Relevant in the Absence of Value
Shep Hyken | October 12, 2023
By Shep Hyken The title of this article may sound like a lesson in sales, but it’s much bigger than that. It’s about the entire customer experience. If a promise to provide value in the CX is built into a company’s mission and values statements, it potentially becomes part of the culture. Imagine if your organization were bold enough to state that the value it delivers to customers would make price irrelevant. How do you define that value? It’s simple. It’s the value provided in the customer experience. But, remember that your definition of this value is only good if it aligns with what customers want and hope for. L...
Apple Hospitality REIT Acquires 175-Room Courtyard by Marriott and 159-Room Hyatt House in Downtown Salt Lake City
Apple Hospitality REIT | October 12, 2023
RICHMOND, Va. --Apple Hospitality REIT, Inc. (NYSE: APLE) (the “Company” or “Apple Hospitality”) today announced the acquisition of the 175-room Courtyard by Marriott Salt Lake City Downtown for approximately $48.1 million, or $275,000 per key; the 159-room Hyatt House Salt Lake City/Downtown for approximately $34.3 million, or $215,000 per key; and a corresponding 346-space parking garage for approximately $9.1 million, which serves both hotels as well as the surrounding area. “While overall industry transaction volume remains muted, the strength of our operating performance and our relative liquidity position have provided us w...
Staying Within Budget in 2024: The eProcurement Advantage
Johannes Vocke | October 12, 2023
By Johannes Vocke Hoteliers know that guest experiences drive revenue. In recent years, leading hoteliers have responded to the pressure to leverage data to deliver more personalised, streamlined stays for their guests. But while hoteliers have been busy moving towards digital customer-facing solutions, they haven’t put as much energy into back-of-house (BOH) transformation. Accenture reports that 95 percent of travel companies are only focused on digital transformation in some parts of their business, but not all of them. Understanding guest data is a great way to drive top-line growth but to really boost the bottom line, hoteliers...
