The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Carillon Miami Wellness Resort Appoints Christopher Robertson as Executive Chef
Carillon Miami Wellness Resort | October 10, 2023
Experienced Florida native now oversees culinary operations and menu creation for two restaurants, in-suite dining, banqueting, and much more MIAMI, FLORIDA – October 10, 2023 – The Carillon Miami Wellness Resort today announced the appointment of Christopher Robertson as Executive Chef. He brings years of experience working in 5-Star Five Diamond Resorts and Platinum Clubs, curating menus for an array of notable restaurants and enhancing the luxury experience through customer service and hospitality. He will oversee the majority of culinary experiences at the world-class beachfront resort, including The Strand, Seaglass Café at Caban...
Hyatt Centric Buckhead Atlanta Appoints Devraj Gorsia as General Manager
Hyatt Centric Buckhead Atlanta | October 10, 2023
ATLANTA, GA – October 10, 2023 –– Hyatt Centric Buckhead Atlanta, the premier upscale boutique hotel nestled just moments away from Buckhead's vibrant dining, nightlife, and entertainment scene, is thrilled to introduce Devraj Gorsia as its newly appointed General Manager. In his new role, Gorsia will take the helm in overseeing the hotel's multifaceted operations, with a strong focus on enhancing guest satisfaction, fostering community engagement, nurturing colleague development, and spearheading strategic initiatives. Devraj Gorsia offers over 17 years of experience with the Hyatt brand, working across the globe in London, Thailan...
Island Hospitality Management Assumes Management of Inn of Naples, Tapestry Collection by Hilton
Island Hospitality | October 10, 2023
WEST PALM BEACH, Fla., Oct 10, 2023 — Officials of Island Hospitality Management, the premier third-party management company for select-service and upscale, extended-stay hotels, announced that the company has assumed management of the 100-room Inn of Naples Tapestry Collection by Hilton. The property is owned by Mission Hill Hospitality, a leading select service and extended stay hotel investor. “We are thrilled to introduce this unique, independent hotel, a part of Tapestry Collection, as the newest addition to our portfolio of lifestyle hotels” said Gregg Forde, president and COO, Island Hospitality Management. “Our longsta...
Embassy Suites by Hilton Orlando North Completes Multimillion-Dollar Renovation
Embassy Suites by Hilton | October 10, 2023
Altamonte Springs, Florida – October 9, 2023 Embassy Suites by Hilton Orlando North is pleased to announce the completion of a multi-million-dollar renovation to its 277 All-Suite Hotel. The Fourteen-month extensive renovation project includes fresh and modern chic updates to all guest suites, lobby, atrium area, Omaha Steakhouse and more than 7,200 square feet of event spaces. Located at 225 Shorecrest Drive, Altamonte Springs, FL on beautiful Cranes Roost Lake, Embassy Suites by Hilton Orlando North is just 8-miles north of Downtown Orlando. Conveniently close to major Orlando venues, such as the RDV Sportsplex, Maitland Art Museum, Orlan...
21 Carpenter, a Heritage Boutique Hotel, Is Slated for Late Q4 2023 Opening in Singapore
21 Carpenter | October 10, 2023
Singapore, 10 October 2023: 21 Carpenter, a heritage boutique hotel, is slated to open its doors in late Q4 2023. Nestled between the vibrant nightlife of Clarke Quay and the old-world charm of Chinatown, this centrally-located property is developed by conservation specialists 8M Real Estate. 21 Carpenter has been brought to life through collaborative efforts involving local and international partners, renowned for their contributions to design, art, and dining. Notably, the hotel showcases the architectural expertise of the award-winning firm WOHA in restoring the historic building. The hotel also proudly holds the distinction of being a m...
International Visitors Spent $19 Billion in the United States in August 2023
National Travel and Tourism Office (NTTO) | October 10, 2023
Data recently released by the National Travel and Tourism Office (NTTO) show that in August 2023: International visitors spent $19.0 billion on travel to, and tourism-related activities within, the United States, an increase of nearly 29 percent compared to August 2022 and the highest level of monthly spending since the onset of COVID-19 in early 2020. Conversely, Americans spent more than $17.2 billion traveling abroad during August, yielding a balance of trade surplus of nearly $1.8 billion and the fifth consecutive month during which the United States enjoyed a balance of trade surplus for travel and tourism-related goods and serv...
Mews Appoints Davin Fan as General Manager, North America
MEWS | October 10, 2023
[NORTH AMERICA – October 10, 2023] Mews, the innovative hospitality cloud, today announced that Davin Fan has joined the company in the new role of General Manager, North America, as it experiences significant growth in the region. Mews has acquired two hospitality companies in North America this year, Hotello and Nomi, which has seen the company triple its presence in North America. Fan, who is based in San Francisco, will support the continued expansion of Mews across the United States and Canada. The team in North America has grown by 118% in the last 12 months. Mews also works with some of the most innovative brands in North America,...
Hotel Communication Network Bringing Two-Way Guest Communication Technology to Europe
Hotel Communication Network (HCN) | October 10, 2023
Growing demand for heightened guest engagement and revenue enhancement has spurred HCN to open a sales office in London and introduce its Navigator 2.0 cloud-based in-room tablet platform to hotels across Europe and the UK Ottawa, Ontario – October 10, 2023 – With increasing demand for two-way guest communications, Hotel Communication Network (HCN) is expanding globally. Developer of the widely popular, modern, multi-lingual Navigator 2.0 in-room tablet platform has recently opened a new sales office in London. Mark Brooks-Belcher will serve as VP of Sales for the UK and Europe region. “Hotel brands and independents alike are...
Shiji’s Enterprise Platform Powers Peninsula Hotels Into the Future of Luxury Hospitality
Shiji | October 10, 2023
Multiple Peninsula Hotels have implemented the Shiji Enterprise Platform to improve operational efficiency and significantly enhance the guest experience. BERLIN, Germany, October 10, 2023 – Shiji, the global hospitality technology innovator, announced the comprehensive and rapid implementation of its next-generation PMS, sitting upon the Shiji Enterprise Platform, across multiple Peninsula Hotels. This significant transition marks a new chapter in a longstanding, 25-year partnership between Shiji and The Hongkong and Shanghai Hotels (HSH), reaffirming their mutual commitment to technological innovation and exceptional service. The l...
Hoteliers ‘Get Hoppy’ Over Reopening of Gregg Hopkins & Associates Consultancy
Gregg Hopkins & Associates | October 10, 2023
Forty-year hospitality industry veteran gets back to doing what he loves most, assisting hoteliers with technology consulting and providing hospitality technology business advisory services [New Smyrna Beach, Fla. — October 10, 2023] — Gregg Hopkins is once again bringing insight, experience and passion to the hospitality advisory services business. Recently the 40-year hospitality industry veteran re-opened his travel and hospitality-focused consultancy, Gregg Hopkins & Associates (GH&A), to serve as a trusted technology advisor for hotels, resorts, restaurants and clubs, and a hands-on mentor for hospitality technology compan...
North Yorkshire’s Luxurious Rudding Park Spa Hotel Improves Operational Transparency and Efficiency Using Maestro All-In-One PMS
Maestro | October 10, 2023
The 300-acre Rudding Park centralized its operations under a single database accessible through the cloud, simplifying the property’s daily operations and improving revenue; Visit Maestro at the Independent Hotel Show in London October 16-17 in Stand 1530 MARKHAM, Ontario, October 10, 2023 — Rudding Park, a privately owned luxury spa and golf resort in Harrogate, North Yorkshire, England, has taken great strides to invest in technology and keep pace with new operational challenges. The resort offers 90 guestrooms and suites, a destination spa, two restaurants, a kitchen garden, a private cinema, two golf courses, and multiple meetings...
Cendyn Doubles Down on the Future of CRM With Strategic Acquisition of PUSHTech
Cendyn | October 10, 2023
Barcelona, Spain, 10 October 2023 – Cendyn, a catalyst for digital transformation in the hospitality industry, is thrilled to announce its strategic acquisition of PUSHTech, a pioneering force in hotel Customer Relationship Management (CRM) services and marketing automation technology. This milestone solidifies Cendyn's commitment to investing in the future of CRM by doubling down investment in innovation, customer-centric solutions, and the empowerment of hoteliers to optimize revenue streams through advanced CRM strategies. PUSHTech is a cloud-based Customer Data Platform (CDP) and CRM platform that offers an integrated solution for the...
Baird/STR Hotel Stock Index Fell 2.0% in September
STR | October 9, 2023
HENDERSONVILLE, Tennessee, and MILWAUKEE—The Baird/STR Hotel Stock Index dropped 2.0% in September to a level of 5,739. Hotel stocks were down again in September, but they outperformed their relative benchmarks,” said Michael Bellisario, senior hotel research analyst and director at Baird. “Both the S&P 500 and the RMZ had their worst monthly performance of the year as higher interest rates weighed on stock prices and investor sentiment; hotels likely benefited from continued slow but stable RevPAR growth during the month. Year-to-date, the hotel brand sub-index is +23%, while the Hotel REIT sub-index is -1.5%.” “U.S. room...
InterContinental Hotels & Resorts Unveils a Distinctive Global Brand Evolution
IHG | October 9, 2023
InterContinental demonstrates its pioneering spirit while paying homage to its rich heritage, paving the way for the luxury traveller of tomorrow. LONDON: InterContinental Hotels & Resorts, the world's first and largest international luxury hotel brand, is embarking on an exciting new chapter with the launch of an extensive global brand evolution announced today. As part of IHG Hotels & Resorts' luxury and lifestyle portfolio, InterContinental is set to yet again reimagine the luxury travel experience, striking a harmonious balance between freedom and familiarity. This transformative journey is driven by the brand’s long held ...
Experiential Hotels – Pioneering a New Era in the Indian Travel Industry
Mandeep S. Lamba | October 9, 2023
By Mandeep Lamba, Dipti Mohan, Dhwani Gupta The Indian travel industry is undergoing a remarkable transformation, shaped by shifting traveler preferences towards unique, experiential, and immersive journeys. Gone are the days of simply seeking out the most luxurious resorts, today's travelers are in pursuit of something more enriching – a treasure trove of experiences that range from heart-pounding adventure sports and active tourism to immersing oneself authentically in the local culture – all of which satisfy the desire for continuous personal growth and learning. This change has given rise to the concept of experiential hotels, whic...
Hilton Signs With Feuring Asset Management to Open Three New Centre City Hotels in Lisbon
Hilton | October 9, 2023
LISBON, Portugal and McLEAN, Va. – As Lisbon continues to grow in popularity for international travel and tourism, Hilton (NYSE: HLT) has announced plans to open three new properties across three of its award-winning brands. This announcement follows a management agreement with Feuring Asset Management GmbH to develop Canopy by Hilton Lisbon Praça Sao Paulo, Duo Hotel Lisbon, Curio Collection by Hilton and Hampton by Hilton Lisbon Baixa. Commenting on the three new signings, Carlos Miró, managing director, development, Spain & Portugal, Hilton, said, “Lisbon is an incredibly exciting destination, with ample opportunity for dev...
Innovation Meets Experience: From Generative AI to Virtual Reality
MMGY Global | October 9, 2023
New MMGY Global Study Examines the Changing Role of Technology in Travel A new study released today by MMGY Travel Intelligence examines technology’s growing impact on travel from two distinct perspectives: the traveler and the marketer. The comparative study, titled Emerging Technologies in Travel & Tourism™, explores innovations such as artificial intelligence, virtual assistants and augmented reality through the lens of the travel industry. “What’s fascinating to me is what we learned about the concerns travelers have about emerging technologies and how they will impact their travel experiences in the coming years,” said...
Hilton and Vista Hospitality Group Partner to Bring the First Curio Collection by Hilton Property to Melbourne
Hilton | October 9, 2023
SYDNEY – Hilton (NYSE: HLT) today announced the signing of the first Curio Collection by Hilton property in Melbourne, in partnership with Vista Hospitality Group. Next Hotel Melbourne will join the global portfolio of 140 individually remarkable Curio Collection by Hilton properties around the world, by end of 2023. The flagship property for Vista Hospitality Group, Next Hotel Melbourne is a 255-key premium upper upscale hotel that has received design acclaim for its interiors and is located within Melbourne CBD’s prestigious 80 Collins precinct, home to high fashion and hospitality hotspots. It offers a refined aesthetic inspir...
HFTP Announces 2023 Paragon Award Recipient – Geneva Rinehart
HFTP | October 9, 2023
AUSTIN, TEXAS, USA (October 9, 2023) — Geneva Rinehart was selected as the 2023 Hospitality Financial and Technology Professionals (HFTP®) Paragon Award recipient for her significant contribution to the production of a key hospitality technology information resource for nearly three decades. She is also recognized for inhabiting the role as a central connector amongst industry players — vendors, hotel companies, consultants — ensuring that all are apprised of current trends and recognized for their contributions to the evolution of hospitality technology. Rinehart is senior vice president and managing editor at Hospitality Upgr...
Wyndham Introduces First Wyndham and TRYP Hotels in China-Taiwan
TRYP by Wyndham | October 9, 2023
SINGAPORE, TAIPEI (9 October 2023) – Wyndham Hotels & Resorts, the world’s largest hotel franchising company with approximately 9,100 hotels spanning more than 95 countries, announced the opening of TRYP by Wyndham New Taipei Linkou and Wyndham Sun Moon Lake in partnership with Qingyu Property Co. Ltd and Lijing Enterprise Co. Ltd, respectively. The openings mark the first hotels for each brand in the China-Taiwan region, signifying Wyndham’s commitment to growing its presence in the China-Taiwan market. As China-Taiwan continues to be a top destination for holidaymakers across the globe, these hotels bring new accommodations to ...
HSMAI DC Panel Will Explore Six Need-to-Know Issues in Hospitality
HSMAI Washington DC Chapter | October 9, 2023
WASHINGTON (Oct. 9, 2023) – The Washington, D.C., chapter of the Hospitality Sales and Marketing Association International today invited hospitality professionals from throughout the metropolitan area to attend its annual Directors Roundtable & Conference on Oct. 18 at the Washington Marriott Capitol Hill. The program will feature six top minds in the hospitality industry, who will engage the audience with presentations on artificial intelligence, talent acquisition, meeting planners, revenue growth, digital marketing and defining success. The guest speakers will be Michael Goldrich of The Hotels Network and Vivander Advisors, Lor...
Aloft Downtown Denver Appoints Leadership Team
Aloft Denver Downtown | October 9, 2023
DENVER, CO (October 9, 2023) – Aloft Denver Downtown, the hip new downtown Denver hotel, is pleased to announce Tiffani Timbrook as its new General Manager and Glenn Wentzel as its Director of Sales. Timbrook will be responsible for all aspects of hotel operations and Wentzel will oversee all direct sales and marketing communications. Combined, Timbrook and Wentzel bring their nearly 50 years of hospitality experience to the newly revamped property. As General Manager, Tiffani will oversee all operations and programming for Aloft Downtown Denver and manage all daily hotel operations to guarantee superior service and an outstanding e...
Aloft Hotels at Fort Lauderdale Airport/Port Everglades Cruise Terminals to Open in November
Aloft Hotels | October 9, 2023
Fort Lauderdale, FL – October 2023 - Starting November 10, 2023, travelers visiting the Fort Lauderdale area will be able to enjoy a convenient stay at the new Aloft Hotel at Fort Lauderdale Airport by Marriott. The 138-room, 14-floor property is located at 501 SE 24th Street, Fort Lauderdale, just 3 ½ miles from the Fort Lauderdale-Hollywood International Airport and 1 ½ miles from the Port Everglades cruise terminals. This new Aloft property has a long list of impressive on-site amenities, including an 800-square-foot, premium fitness center, and a serene yoga terrace. It also features a covered deck on the 14th floor, with a 540-squ...
Hyatt Regency Aruba Resort Spa and Casino Appoints Yvan Didelot as Director of Culinary Experience and F&B Operations
Hyatt Regency Aruba Resort Spa & Casino | October 9, 2023
PALM BEACH, Aruba (October 9, 2023) – Hyatt Regency Aruba Resort Spa and Casino, located on 12 acres of magnificent beachfront property on the world-renowned Palm Beach, is delighted to announce the appointment of award-winning Chef Yvan Didelot as its Director of Culinary Experience and F&B Operations. In his role, Didelot will share his talent and experience as both a chef and leader to further elevate the resort’s gastronomic and mixology offerings. His primary focus will be to build on the new identity of Ruinas del Mar, the property’s signature restaurant, as well as existing and newly designed flavors for both food and trop...
