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UniFocus is pleased to announce that Penn State Hospitality Services has successfully implemented the industry's leading Labor Management System (LMS) at The Nittany Lion Inn and The Penn Stater.  Having already provided multiple survey solutions to PSHS, UniFocus was delighted to expand its relationship with PSHS to include the workhorse of their product set.  

As the organization is now six months from implementation of UniFocus' Labor Management System, Penn State Hospitality Services is confident of the effectiveness of the investment and its potential to have a positive impact on organizational profitability.  While Jim Purdum, General Manager, noted that there were challenges, the team never gave up.  "We are really impressed with how hard everyone worked during this process to help us adjust to a new way of managing labor.  Our team has embraced this change as we work to be as efficient and effective as possible."  

In turn, Ken Heymann, COO at UniFocus, really appreciates the relationship UniFocus has with PSHS.  "Jim and his team have been great advocates for us.  Throughout everything, they worked to ensure that this initiative succeeded.  Based on our findings in the months since, we can say with full confidence that we helped to make sure Penn State Hospitality Services has the tools to provide the right employee, with the right skills, at the right time, in the right place, and at the optimum cost."

About Penn State University

Penn State Hospitality Services welcomes you to our beautiful University Park Campus. If you're on campus or in town for a game, concert, or special event, we invite you to enjoy the comfort and convenience of our hotels. Whether you choose the colonial-style Nittany Lion Inn or the understated luxury of The Penn Stater, you'll experience the best in hospitality.

About The Nittany Lion Inn

The Nittany Lion Inn is a Penn State landmark, rich in history and tradition and a member of the National Trust Historic Hotels of America. As a proud holder of the prestigious AAA Four Diamond Rating, the Inn features upscale accommodations and an extensive array of amenities combined with top-notch hospitality, service, and attention to detail. Nestled in the northwest corner of campus, the Inn serves as a travelers' haven as well as a popular gathering place for Penn State alumni. In fact, Penn State's twelfth president, Eric Walker, called the Inn "Penn State's Living Room" because of its comfortable and welcoming environment.

About The Penn Stater

The Penn Stater Conference Center Hotel is central Pennsylvania's largest, most flexible, and technologically sophisticated hotel. We're proud to be a premier setting for conferences, meetings, and events, large and small. But we're about more than conferences. Whether you're here for business or pleasure, you can count on personalized service and attention to detail. From front desk to concierge service to event planners, we go out of our way to make you feel welcome. Although we're located in a beautiful country setting with stunning views of Nittany Valley, we're just minutes away from the heart of the action, in town and on campus.

About UniFocus

UniFocus is taking Workforce Management to a whole new dimension. Traditionally Workforce Management has been a numbers game, but has always been missing the critical component of employee attitude and its effect on the overall customer experience. Without integrating employee engagement analytics, you're only looking at ¾ of the total picture. The Great News!! We have a revolutionary new approach that brings all of this together in a "TOTAL WORKFORCE PERFORMANCE SOLUTION."

By adding employee engagement to advanced scheduling, this Total Workforce Performance platform not only guarantees improved labor costs, but ensures overall staff performance that achieves customer expectations. With UniFocus, you can be assured of having the right employee, with the right skills, at the right time, in the right place, and with the right attitude, at the lowest possible cost.

UniFocus technologies and integrated metrics increase productivity, drive labor savings to YOUR bottom line, while you ensure customer satisfaction. Our innovative solutions forecast, plan, control, and analyze your labor resources from a numbers and attitudinal perspective. Coupled with your customer perceptions, you now have an integrated tool that points you in the right direction for optimal staff performance.

At UniFocus, we have more than 35 years of experience supporting thousands of locations globally, in over 100 countries, in helping them achieve controlled labor costs, increased profits, and higher intent to return and recommend.

We're Total Workforce Performance - the fusion of workforce management, engagement, and satisfaction.

UniFocus is an allied member of the American Hotel & Lodging Association and a member of the National Restaurant Association.  For more information, visit or call 972-512-5000.

Contact: Beth Mahler, Marketing and Brand Director / (972) 512-5120

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