Brandt Hospitality Group Getting Great Results From Accounting Software Partner
Aptech | June 5, 2024
Amadeus Elevates Hotel Operational Standards With Launch of New HotSOS Housekeeping
Amadeus | May 21, 2024
Technology
AI’s Impact on Hotels
CBRE | July 18, 2024
By Rachael Rothman, Jack Corgel, and Christine Bang Artificial Intelligence (AI) and technology enhancements for hotels promise enhanced customer service, higher margins and expanded research and booking, with improved experiences for guests. Of equal importance is the likelihood that AI and broader technology improvements will materially shift the relationship between hotel brands, third-party management companies and hotel owners, as well as the relationship between the online travel agents (OTAs), metasearch platforms and the brands, owners and managers. Key Takeaways Potential implications of artificial intelligence and technology en...
AI’s Flight Path: The Emergence of the Chief AI Officer (CAIO) in the Hotel and Airline Industries
Ivana Johnston | July 15, 2024
By Ivana Johnston The "Chief AI Officer"—or CAIO—is one of the hottest new job titles in the corporate circuit, and both the hotel and airline industries are embracing this role to stay competitive in the digital era. LinkedIn reports that the number of companies with a “Head of AI” position has more than tripled in the last five years. When IBM and Dell cut the ribbon for their Chief AI Officers last year, the race was on, and it wasn't long before Accenture, Arizona's renowned Mayo Clinic, and WPP heard the call and announced their very own CAIOs. In 2023, President Joe Biden pulled all the federal agencies into the AI race, ...
The Impact of Advanced Technology on Employment
Christopher Martinez | July 11, 2024
As our world has evolved, so has companies' hiring process across the workforce. Advancements in technology, including artificial intelligence or AI, have changed how employers review applications. Many employers have become reliant on technology and AI to identify quality candidates, and such a practice has negatively impacted applicants, as the usage of AI technology to review applications has significantly decreased individuals’ chances for employment. With algorithms and AI being used to review submitted applications and evaluate applicant responses in online assessments, qualified individuals who apply for open positions can be reje...
Assessing the Digital Infrastructure of Your Hotels
CBRE Hotels | July 3, 2024
By Robert Mandelbaum, John Pomposello, and Adam Barry In 2023, U.S. hotels faced rising operating expenses outpacing revenue growth, resulting in declining profit margins. To combat this, hotels are leveraging technology to enhance efficiency and guest satisfaction. Key areas of technological investment include employee productivity tools, automated guest services, and improved cybersecurity. Analyzing IT expenditures from 4,121 properties, CBRE found that IT costs represented a relatively controlled 1.4% of total operating revenue, despite a 7.4% increase in 2023. Higher IT spending was noted in Resort and Convention hotels due to their e...
Taking Hotel Guest Experience to the Next Level Through Technological Integration
Imke Burger | June 28, 2024
The hospitality industry has always been centered around providing exceptional guest experiences, aiming to create memorable and comfortable stays that leave guests eager to return. In recent years, technological advancements have introduced new tools and methods that significantly enhance this mission. Today’s travelers are more tech-savvy and have higher expectations, seeking not only comfort but also personalized and seamless experiences during their stays. This shift presents hotels with an unprecedented opportunity to elevate guest satisfaction and streamline operations simultaneously. By integrating cutting-edge technology into hotel ...
GrowthCurve Capital Acquires Duetto
Duetto | June 27, 2024
San Francisco, CA – June 27, 2024 – Duetto (“Duetto” or the “Company”), a leading provider of revenue management software for the hospitality industry, today announced that it has been acquired by GrowthCurve Capital (“GrowthCurve”). GrowthCurve is acquiring the business from affiliates of Warburg Pincus and other shareholders. Terms of the transaction were not disclosed. Duetto offers innovative solutions that simplify hotel operations and optimize revenue. With a focus on organic product development, data and integrations, Duetto connects disparate systems into a cohesive, efficient platform that drives profitability and g...
Navigating the Complex World of Conversational AI – Part 1
John Smallwood | June 27, 2024
Questions Every Hotelier Should Ask When Considering Guest-Led Conversational AI By John Smallwood, President of Travel Outlook June 2024 In the rapidly evolving hospitality industry, integrating Artificial Intelligence (AI) has become crucial for hoteliers looking to enhance guest experiences and stay ahead of the competition. As AI technology continues to develop, hoteliers need to ask the right questions to ensure they select the best guest-led conversational AI solutions for their needs. Not all conversational AI solutions are created equally, and what works for one industry may not be effective in hospitality. In this series, we d...
Clairvoyix Announces a World-Class Email Reservation Confirmation System for Oracle Hospitality’s OPERA Cloud PMS.
Clairvoyix | June 26, 2024
The latest OPERA Cloud/OHIP enabled solution from Clairvoyix allows properties to send worldclass reservation confirmations/modifications/cancelations emails directly from OPERA Cloud. LAS VEGAS, NV (June 26, 2024) – Continuing their strategic objective of leveraging the Oracle Hospitality Integration Platform (OHIP), Clairvoyix has added to their growing portfolio of OPERA Cloud enabled revenue driving solutions with a leisure email reservation confirmation system that complements their previously released OPERA Cloud Block Room Confirmation system. The Clairvoyix email reservation confirmation system allows hotel and resor...
Meyer Jabara Hotels Enhances Employee Communication, Collaboration With Beekeeper
Meyer Jabara Hotels | June 26, 2024
Employee engagement platform shares company information in real time and keeps everyone engaged with the MJH’s Journey culture, HR, leadership, and peers for optimal enterprise performance [Danbury, Conn., June 26, 2024] — Employee empowerment has always been a key operating principal for Meyer Jabara Hotels (MJH). To take its Journey culture to new heights this year and boost employee engagement, the owner and operator of 32 hotels has partnered with Beekeeper, the leading app for frontline teams. Beekeeper features an intelligent dashboard that connects property leaders and the corporate management team with all frontline emp...
Cloud5 Earns Third Consecutive Win as Mitel’s Hospitality Partner of the Year
Cloud5 Communications | June 26, 2024
Chicago, IL — JUNE 26, 2024, Cloud5 Communications, a leading provider of IT solutions and services for more than 5,000 hotels across the Americas, has been awarded Mitel Hospitality’s Partner of the Year Award for Hospitality. This marks the third consecutive year that the provider has earned this designation, and it serves as the latest example of Cloud5’s dedication to leading-edge technology, industry expertise, and customer service. Presented during the annual Mitel Next Partner Conference, Cloud5 was recognized for its commitment to delivering modern, Cloud-based telecommunications solutions to the hospitality market, and for ...
RFID Hotel and ID&C Enhances Strategic Collaboration With Vingcard for RFID Credentials in US and Canada
RFID Hotel | June 26, 2024
Providers approved to supply RFID credentials for Vingcard Locks [Florida 26, 2024] – Avery Products Corporation is thrilled to announce an expansion of a strategic collaboration between its hospitality-focused businesses, RFID Hotel and ID&C, and Vingcard an ASSA ABLOY company. This collaboration cements Avery as an approved vendor within the US and Canada for RFID credentials, including key cards and wristbands, enhancing the convenience, security, and access control solutions for the hospitality industry. Vingcard, hospitality’s leading provider of hotel access solutions has now accredited Florida-based businesses ID&C an...
Cendyn and Glowing Integration Redefines Omnichannel Messaging for Hotels
Cendyn | June 25, 2024
Cendyn CRM integration with Glowing offers connectivity to all messaging platforms with personalized messaging and AI-generated recommendations that synchronize to the master guest profile Boca Raton, Florida – 25 June 2024: Cendyn, a global integrated hotel technology and services company, has partnered with Glowing,a provider of omnichannel messaging solutions, to help hoteliers facilitate more meaningful conversations with their guests. This collaboration aims to transform how hoteliers communicate by providing an integrated system to manage communication across various channels, including WeChat, Line, WhatsApp, Telegram, Messenger...
Cloud5 Experiences Strong First-Half Growth as Hospitality Industry Demand Continues
Cloud5 Communications | June 25, 2024
Chicago, IL — June 25, 2024, Cloud5 Communications, a leading provider of IT solutions and services for more than 5,000 hotels across the Americas, is pleased to announce it strong performance for the first half of 2024, welcoming nearly 100 new clients, beginning several high profile IT managed services projects, and completing 188 telecom and high-speed Internet installations at properties across North America. With a total of 10 new hotel brand logos added to its roster, Cloud5 credits its growth to both its award-winning reputation as well as the hospitality industry’s pent-up demand for IT services and solutions. “Now that...
Duetto and SHR Partner to Transform Casino Loyalty Pricing
Duetto | June 25, 2024
The partnership enables casinos to maximize revenue by delivering personalized online guest experiences. San Francisco, June 25, 2024 - Duetto, a global leader in revenue management solutions, and SHR (an Access company), a leading provider of innovative and intelligent technology solutions for hotels and resorts, today announced a strategic partnership designed to revolutionize the casino resort industry. Using Duetto’s Dynamic Rate Engine (DRE), SHR Group will enable its casino customers to deliver real-time personalized pricing online to maximize revenue, as well as increase occupancy and guest satisfaction. The newly certified SHR&l...
Nomadix Showcases Its Cloud, Software and Networking Technology Suite at HITEC Charlotte
Nomadix | June 25, 2024
Highlighting a Year of Expansion in Products, Partnerships and Vertical Markets CHARLOTTE, N.C. – June 25, 2024 — Nomadix® Inc., bringing connected experiences to life, today announced the company will demonstrate its newest suite of cloud, software and networking solutions at HITEC Charlotte, June 24-28, 2024, in booth #1445. The company will also showcase its TV Casting, Cloud Telephony, Staff Safety Buttons, Passpoint, Payments Gateway and Voice Assistants, and will discuss its expansion into additional vertical markets. “We’re thrilled to be meeting with customers, partners and colleagues at HITEC Charlotte where we...
Agilysys to Highlight AI Advantages Along With PMS and POS Innovations at HITEC 2024 June 25–27
Agilysys | June 24, 2024
– Agilysys Guestsense.ai™ artificial intelligence now powers revenue management and operating efficiency across PMS and POS hospitality solution platforms – – InfoGenesis omnichannel enterprise POS platform now available for ‘sell anything to anyone anywhere’ flexibility – – IG Fly™ light-to-carry, unified all-in-one POS system for managing orders, payments and printing ‘on the fly” is now available – – Mobile-first Agilysys Guest App is a unified hub to enhance guest experience and revenue upsell opportunities – ALPHARETTA, GA (June 24, 2024) — Agilysys, Inc., a leading global provider of hospitality soft...
Silverware Pay To Debut at HITEC; Handheld Device Keeps POS Functionality at Servers’ Fingertips
Silverware | June 24, 2024
Embedded payment processing solution’s seamless ordering, card reading, and posting capabilities enable staff to focus on enhancing the guest experience; Visit Booth 626 at HITEC CHARLOTTE, North Carolina, June 24, 2024 — This week at HITEC, Silverware will showcase its commitment to innovation with the debut of Silverware Pay, an embedded payment-processing solution that’s deeply integrated into the company’s point-of-sale ecosystem. Silverware Pay enables food-and-beverage staff to manage the entire guest experience from a single handheld device regardless of on-property location or chip-reader type. Silverware Pay will be on...
HCN To Debut Its ‘AI Concierge’ on In-Room Tablets at HITEC Charlotte
The Hotel Communication Network (HCN) | June 24, 2024
AiMe (pronounced Amy) uses natural language processing and translation capabilities to respond to guests’ unstructured requests and create actionable tasks that can be relayed from the HCN Navigator 2.0 tablet to staff; See AiMe in action June 25 to 27 at the Charlotte (N.C.) Convention Center in Booth 3836 CHARLOTTE, N.C. — June 24, 2024 — Tomorrow at HITEC, Hotel Communication Network (HCN) will reveal a new AI-powered in-room tablet that will radically change the way hotel guests request services, communicate their needs, place F&B orders from local restaurants and more via voice commands in multiple languages. AiMe, an AI Conci...
Duetto Launches Comprehensive Full-Service Revenue Solution at HITEC
Duetto | June 24, 2024
The evolution of BlockBuster and the integration of OpenSpace create a best-in-class, unified 24/7 revenue management platform to optimize revenue and total profitability across transient, group, and event segments San Francisco, June 24, 2024 - Duetto, a global leader in revenue management solutions, today announced a significant product development designed to empower hoteliers to optimize revenue across all segments, including transient, group, and function space. With the return of group business across the global hotel ecosystem, Duetto unveils its BlockBuster group revenue optimization solution's next evolution and the integration of i...
How to Recognize When It’s Time to Upgrade Your Generic Accounting Platform to a Hotel-Specific Solution
Jill Wilder, President of Aptech Computer Systems, Inc. | June 24, 2024
By Jill Wilder, President of Aptech Computer Systems, Inc. When you think of the most important department in a hotel, accounting may not be the first one that comes to mind for many people. The truth is, however, a hotel or multiproperty hotel organization requires accurate data from its accounting systems to sustain its financial health and run efficiently, and that affects all of the other departments. In 2024, global hotel market revenue is predicted to reach $446.40 billion (USD). That is a lot of revenue. For small properties or hotel companies with no more than three to four properties, their finance departments might be able to op...
Amadeus Introduces AI-Powered Technology to Modernize Hotel Business Intelligence
Amadeus | June 24, 2024
Amadeus harnesses the power of Generative Artificial Intelligence through its partnership with Microsoft to simplify a hotelier’s ability to search and understand business intelligence data using chatbot functionality For today’s busy hoteliers, having fast and easy access to business intelligence insights to support confident, data-driven decisions is critical. In response to this, Amadeus has unveiled plans to incorporate Gen AI into an innovative new chatbot for its business intelligence suite, debuting with Agency360+™. The Amadeus Advisor chatbot powered by Azure OpenAI Service builds on the strategic partnership between the tw...
DerbySoft Launches Strategic Partnership With IDeaS
DerbySoft | June 24, 2024
Integration ensures operators save time, execute revenue strategy, and maximize revenue opportunity DALLAS, June 24, 2024—DerbySoft, the leader in high-performance distribution services, announced a new partnership with IDeaS, a SAS company, the world's leading provider of hospitality revenue management software and services, that strategically provides operational and revenue-enhancing benefits for hotels of all types. This partnership integrates IDeaS' G3 Revenue Management System with Property Connector, DerbySoft's Digital Distribution System, providing connectivity services to individual properties and small chains. G3 RMS provides...
Strawberry’s Clarion Hotel Post Adopts Vingcard’s Mobile Access With Google Wallet Compatibility for Latest in Room Entry Convenience
Vingcard | June 24, 2024
Swedish property becomes first Strawberry location featuring Vingcard, Zaplox and NXP integrations to provide guests with ability to store digitalized room keys within Google Wallet. Stockholm –June 24, 2024 – Vingcard, hospitality’s leading provider of security access solutions and other advanced technologies, has finalized the deployment of its Mobile Access digital key solution enabled with Google Wallet compatibility at Clarion Hotel Post in Gothenburg, Sweden. In collaboration with Zaplox, a leading provider of digital guest solutions, and NXP® Semiconductors, a leading provider of secure connectivity solutions for embedded appli...
Visual Matrix Expands Data Centralization Capabilities for Hapi
HAPI | June 20, 2024
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