Turtle Bay Resort Goes High-Tech with High-Touch Service; Installs Maestro iPad Xpress Check-In/Out
November 24, 2014 1:42am
How Has Luxury Gone Mobile at This Full-Service Resort on Oahu's North Shore? Wireless iPad Check-In Lets Staff Deliver a Personalized 'Curb to Suite' Guest Experience
November 24, 2014 - Maestro PMS™ Enterprise Property Management announced the Turtle Bay Resort on Oahu's fabled North Shore implemented the Maestro iPad Xpress Check-In to pamper guests with personalized service from the moment they arrive. Maestro's mobile iPad solution is fully-integrated with Maestro PMS and updated in real time to perform all aspects of front office functionality and service. Maestro PMS provides hotel software and reservation software solutions for the industry's leading independent hotels, resorts, and multi-property groups. Click here to learn more about Maestro’s solutions for profitability and productivity.
World travelers enjoy a relaxed island greeting without the front desk
"Turtle Bay Resort is a luxury beach destination whose guests travel from around the world. Maestro's iPad Xpress Check-In/Out lets us greet them the moment they arrive and escort them personally to their accommodations without stopping at the front desk," said Victoria Solis, Director of Guest Services for the 452-room resort. The property is a beautiful 55-minute shuttle drive from Honolulu airport to the North Shore. "Maestro's iPad wireless solution provides our team with the perfect opportunity to personalize a guest's arrival experience after their trip. We give guests a fun island greeting at check-in as we walk them across the property."
Turtle Bay Resort offers almost five miles of beachfront at the perfect location to take in the beauty of Kawela Bay and Turtle Bay. The property's oceanfront setting immerses guests in the natural tranquility of Oahu's lush North Shore lifestyle. Turtle Bay also features two landscaped pools, championship golf courses by Fazio and Palmer, tennis courts, horseback riding, hiking and mountain bike trails, a surf center, world-class dining, and shopping.
Beyond check-in/out: iPad Xpress displays room upgrade options, activities to generate revenue
"Maestro's iPad wireless capability goes beyond remote check-in and check-out," said Warren Dehan, Maestro PMS President. "The remote functionality is completely integrated with the Maestro Front Office including key encoding. In addition to registering guests from airport shuttles and curbside, Maestro Xpress can show room options, upgrades, activities, and amenities to generate revenue. It is ideal for group check-in processes to free up the lobby area. Plus, the iPad synchronizes data in real time. Availability and rates are accurate so service is delivered confidently." Dehan noted that Maestro iPad Xpress Check-In works seamlessly with multiple versions of Maestro PMS, including on-premise, remotely-hosted, and property-based self-hosted implementations.
A 'personalized relationship' with guests, plus 'Green Hotel' operations
"Our guests love the new iPad check-in process," said Solis. "After their journey to Turtle Bay Resort they can unwind with our agent and have what we call in The Islands, 'talk story.' This friendly interaction establishes a personalized relationship we could never do at the front desk. Plus, we use the iPad Xpress' electronic signature capture capability. We are a 'green hotel' and we value not having to waste additional paper for registration cards."
Maestro PMS worked with the It Just Works Software (IJWS) company to develop the iPad Xpress Check-In solution. "Thanks to our cooperative relationship with IJWS, we can provide seamless, real-time wireless iPad terminal functionality that enhances service and guest convenience to all Maestro PMS users," Dehan said.
For a demo of the Maestro Property Management Suite featuring the ResWave Booking Engine, please contact Maestro PMS at 1.888.667.8488 or email firstname.lastname@example.org.
Exchange ideas and connect with Maestro PMS on:
property management system
Contact: Macarena Lorenzini
905-940-1923 Toll Free: 1-888-667-8488
Contact: for media: Julie Keyser-Squires, APR, Softscribe Inc.
Urgo Hotels & Resorts Selects Aptech's Enterprise Financial Systems for 42 Properties
Maestro Multi-Property PMS and Complete Module Integration Strengthens Preference- Based Marketing, Enhances Guest Experience, Drives Overall Efficiency
Training Your Hotel Staff on a New PMS Should Take Minutes, Not Days
Agilysys CEO Ramesh Srinivasan to Participate on Gaming Industry Panel at ICE Totally Gaming 2018 in London
Agilysys' Lodging Management System® Adds Mobile Housekeeping to Help Customers Increase Productivity and Maximize Revenue
Groundbreaking rGuest Stay PMS Solution Adds Facial Recognition for More Efficient Guest Service
Agilysys Donates Property Management Software to University of Nevada, Las Vegas to Assist Hospitality Students in Practical Learning
OfferCraft and Agilysys Announce Strategic Partnership Helping Customers Use Artificial Intelligence to Optimize Marketing Offers and Revenue
Maestro PMS Extends System Innovation, Announces 2018 Development Roadmap
Hospitality Industry Veteran Don DeMarinis to Join Agilysys as Senior Vice President of Sales, Americas
VAT in the Hospitality Sector in UAE
StayNTouch Partners With First Hotels to Roll Out Its PMS Platform to 32 Hotels
Guest Experience: How is it Changing the Future of the Hotel Business?
Maestro PMS Localised Capabilities, International 24/7 Support Wows UK Clients
Texas Strong, Houston Hotel Operators Still Keeping Doors Open to Support Hurricane Harvey Relief Efforts
Aptech's PVNG Web-Based Enterprise Accounting Goes Live at 2 Hotel Companies
Maestro PMS at HX in New York: Full-Service & Multi-Property Independents Get Powerful Mobile & App Based Profitability Tools
EMV Smart Card Payment Security is Available for Independent Hotels
StayNTouch Rover™ PMS Integrates With Merchant Link's EMV Product, TransactionLink™, to Help Hoteliers Combat Card Present Fraud
Maestro PMS Delivers Savvy Mobile Strategies that Enrich the Guest Journey from Direct Booking to Check Out
Please login or register to post a comment.