Singapore – March 8, 2022 – Shangri-La Hotels and Resorts is pleased to announce the executive appointment of Mr. Allen Khoo as General Manager of JEN Singapore Orchardgateway by Shangri-La on 1 February 2022. He will helm the Shangri-La Group’s first JEN by Shangri-La property in Singapore, located at the centre of all the action in its most iconic shopping district Orchard Road that opened its doors in 2014.
A seasoned hotelier with over 25 years of hospitality experience, Mr. Khoo has left an indelible mark on several Shangri-La properties across various destinations including Singapore, Malaysia, China and Taiwan. He brings with him a wealth of experience in operations management, championing guest engagement and driving commercial strategies and business results for the properties he has worked in. In his new capacity, Mr. Khoo will assume an integral role in elevating the JEN brand experience, bringing new innovative products to the market and pivoting the team to deliver vibrant guest experiences in the post-pandemic world.
Prior to this appointment, he was instrumental in navigating the hotel through the Covid-19 pandemic as the Resident Manager at Shangri-La Singapore, the flagship property of the Shangri-La Group. With a passion for hospitality and an obsession over service excellence, Mr. Khoo is a people-oriented leader. With his infectious energy and vast leadership expertise, he has groomed and led highly driven and productive diverse teams.
“I am excited to embark on an all-new adventure with JEN Singapore Orchardgateway by Shangri-La. The JEN brand is transformative, inclusive, playful, and energetic – these are brand propositions which will be incorporated into guest experiences in the coming months. I can’t wait to inject the brand spirit through new innovative products and work alongside the dynamic team to bring them to life,” said Mr. Khoo.
As the General Manager of JEN Singapore Orchardgateway by Shangri-La, Mr. Khoo will oversee daily operations, drive performance and propel fresh on-brand stay and dining experiences such as community partnerships and culinary pop-ups at Makan@JEN, an all-day dining outlet; and Baywatch@JEN, the hotel’s rooftop bar with infinity pool access boosting panoramic views of the city located at Level 19.
“This will be a fun ride with the team and for our guests. Guests can expect brand-new experiences when they stay, dine and splash it up with us at JEN Singapore Orchardgateway by Shangri-La. It is where the action is going to happen – all in the heart of Orchard,” he added.
Out of work, he is a family-man and a proud dad to 2 children. During his off days,
Mr. Khoo enjoys the outdoors, playing a game of golf, and exploring Singapore on his bicycle.
