Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Hudini and Orascom Hotels Management Begin Global Rollout of New Staff Connect Platform
Hudini | November 4, 2024
Dubai, 4 November 2024: Smart hospitality solutions provider, Hudini, has entered into an agreement with Orascom Hotels Management for the rollout of their new digital platform, Staff Connect, across Orascom’s portfolio of hotels globally. Orascom Hotels Management has chosen the Staff Connect platform by Hudini to create exceptional guest arrival experiences with tailored personal interaction. Orascom’s vision is to transform the arrival experience by completely removing the front desk. Upon arrival, the guests are welcomed and escorted to their rooms by an Experience Ambassador who is assigned to the guests for the entire stay. With th...
Top-Ranked Lajitas Golf Resort Chooses Agilysys Hospitality Software Solutions to Elevate Guest Experiences and Optimize Revenue Beyond Rooms
Agilysys | October 29, 2024
-- 27,000-acre multi-amenity resort invests in delighting guests with the support of new software platforms for Property Management (PMS), Point-of-Sale (POS), and Golf and Spa operations, plus 10 additional solutions -- OCTOBER 29, 2024 (ALPHARETTA, Ga.) – Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software solutions and services, today announced that Lajitas Golf Resort has implemented 14 Agilysys solutions to connect and modernize guest experiences property-wide. These solutions also work together to share data, insights and processes to improve staff efficiencies and optimize revenue across the resort...
Herbert Park Hotel and Park Residence Increases Direct Bookings and Revenue With P3 Custom Booking Engine
P3 Hotel Software | October 29, 2024
P3's customizable booking engine boosted the luxury hotel’s revenue by 47% and reduced reliance on Online Travel Agencies. October 29 2024 — Dublin & Denver — P3 Hotel Software, a leading innovator in hotel booking solutions, has announced that Herbert Park Hotel and Park Residence, a renowned four-star boutique in the heart of Dublin, has achieved significant boosts in revenue and direct bookings by implementing P3's Custom Booking Engine. The hotel has seen a 47% increase in booking engine revenue within the first 11 months of using P3's system, alongside improving its operational efficiency and guest experience. The shift h...
BirchStreet Extends Partnership With Sodexo North America as Preferred Procure-to-Pay Technology Partner
BirchStreet Systems | October 29, 2024
Renewed strategic partnership agreement highlights continued trust and innovation LAS VEGAS – October 29th, 2024 - BirchStreet Systems, a leading provider of cloud-based procure-to-pay solutions for the hospitality industry, announces the extension of a partnership agreement with Sodexo North America, a leading provider of sustainable food and integrated facilities management. The renewed multi-year agreement highlights the ongoing relationship between two companies, reinforcing the trust and collaboration built over the years. BirchStreet Systems has been one of Sodexo North America’s partners of choice for many years, currently servic...
HCN To Showcase AI-Powered In-Room Tablets at The Hospitality Show
The Hotel Communication Network (HCN) | October 28, 2024
AiMe (pronounced Amy) uses natural language processing and translation capabilities to respond to guests’ unstructured requests and create actionable tasks that can be relayed from the HCN Navigator 2.0 tablet to staff; See AiMe in action Oct. 28-30 at the San Antonio Convention Center in Booth 1755 SAN ANTONIO — Oct. 28, 2024 — Artificial Intelligence is expected to have a profound impact on the travel and hotel industries as reported by the 2024 Customer Engagement Technology Study. For travelers, AI offers a powerful tool to enhance decision-making and personalize experiences. For hoteliers, embracing AI can lead to improved gu...
Ultimate All-In-One Solution Coming to ‘The Hospitality Show’ From Silverware
Silverware | October 22, 2024
Operating as a single platform, Silverware will spotlight a unique integration to Maestro PMS (plus embedded payments) that goes beyond a simple interface and unifies the guest journey across operations; Visit them in San Antonio Oct. 28-30 in Booth #1559 Markham, Ontario, October 22, 2024 — Next week Silverware POS will showcase unique industry integration with Maestro PMS that unifies the guest booking experience and stay journey across all operations. At The Hospitality Show, to be held October 28 to 30 at the Henry B. Gonzalez Convention Center, a sophisticated All-In-One solution that synchronizes both systems on a shared dat...
Maestro PMS All-In-One and Option of Best-of-Breed Technology On Display at Hospitality Show
Maestro | October 22, 2024
Why property management systems with options in all-in-one or best of breed with powerful integrations are so attractive to hoteliers today and how independent operators are leveraging the partnerships they need to remain successful; Visit Maestro PMS and integration partner Silverware POS in San Antonio Oct. 28-30 in Booth #1559 MARKHAM, Ontario, Oct. 22, 2024 — Maestro PMS, the hotel industry’s leading Web Browser-based cloud and on-premises All-In-One property-management system, continues to provide independent hoteliers with the most effective all-in-one PMS and hundreds of industry-leading technology integrations. Evidence of this...
Mews Announces SaaS IPO Icon, Steve Cakebread, to Join Its Board
Mews | October 10, 2024
[New York, 10th October]: Mews, a cloud SaaS and fintech platform that serves the hospitality industry, has announced today the appointment of Steve Cakebread to the company’s board. Cakebread is famed for leading the financial teams that took Salesforce, Pandora and Yext to IPO and is the author of “The IPO Playbook: An Insider’s Perspective on Taking Your Company Public and How to Do It Right”. Cakebread serves on the board of Bill.com, which went public in December 2019, and sat on the boards of SolarWinds and eHealth. Earlier in his career, he served as CFO for Autodesk, VP of Finance for Silicon Graphics (now SGI)...
Zleep Hotels in Denmark Signs Agreement With Marriott International to Rebrand Its Properties to Four Points by Sheraton
Core Hospitality | October 8, 2024
Zleep Hotels, the Danish design hotel brand, is set to rebrand to Four Points Flex by Sheraton. October 8, 2024 - After founding and developing the Zleep Hotels brand, CEO Peter Haaber has entered an agreement with Marriott International through his hotel management company, Core Hospitality, to rebrand its 14 Zleep Hotels properties in Denmark to the Four Points Flex by Sheraton brand. The majority of the hotels are expected to be fully rebranded in December of this year, with the rest following in early 2025. Four Points Flex by Sheraton offers value-conscious consumers a hotel experience in convenient locations, with principles of reli...
Cloudbeds Integrates PXier To Enhance Sales, Catering, and Spa Management Capabilities
Cloudbeds | October 4, 2024
San Diego, CA – Cloudbeds, the premier hospitality management software platform, has today announced a preferred partnership with PXier, a leader in sales, catering, and spa management software solutions. The agreement will provide Cloudbeds’ property management system (PMS) users with seamless access to PXier’s advanced suite of tools, allowing for tighter operational control and enhanced guest service capabilities. PXier’s highly specialized sales, catering, and spa management modules will enable Cloudbeds customers to automate and streamline essential hospitality operations such as event management, catering logistics, and sp...
Agilysys Unveils Software Innovations at G2E 2024 to Help Gaming Properties Enhance Efficiency and Revenue While Elevating Guest and Staff Experiences
Agilysys | October 3, 2024
ALPHARETTA, GA (October 3, 2024) — Agilysys, Inc., a leading global provider of hospitality software solutions and services, today announced new and enhanced solutions gaming properties can use to elevate guest service, alleviate staff workload stress and streamline operations. The new offerings will be showcased at the upcoming Global Gaming Expo (G2E) 2024, October 7th – 10th 2024, The Venetian Expo, Las Vegas, #G2E2024. Key solution highlights: Enhanced Agent Dashboard in Agilysys LMS Property Management System Enables Rewarding Employees for Effective Upselling. A new interactive dashboard tracks upsell revenue by agent...
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Santa Fe, New Mexico (October 2, 2024): Travel Outlook, The Premier Hotel Call Center™, proudly announces its latest partnership with Spokane Tribe Resort & Casino, a leading gaming and entertainment destination in the Pacific Northwest. This collaboration will enhance the resort’s guest services by providing seamless, high-quality call center solutions. Travel Outlook’s unique combination of advanced technology and personalized human touch aligns perfectly with Spokane Tribe Resort & Casino’s commitment to offering unforgettable guest experiences. Spokane Tribe Resort & Casino: An Unmatched Destination in the Pacific N...
The Hotelier’s Guide to Operational Excellence in 2025
Otelier | October 2, 2024
The operational landscape continues to shift as hotels increasingly rely on data and efficiencies to stay competitive and meet guest expectations. This whitepaper explores five key areas where hotels can optimize operations, improve guest satisfaction, and drive profitability by harnessing data-driven tools and strategies. By examining five key areas of hotel operations, this whitepaper serves as a comprehensive roadmap for hoteliers looking to thrive in a data-driven world. It highlights how leveraging data and technology can lead to more efficient processes, better decision-making, and improved profitability. Below, hotel managers...
Cloudbeds and Mirai Join Forces To Transform Hotel Distribution and Marketing
Cloudbeds | October 1, 2024
San Diego, CA – Cloudbeds, the premier hospitality management software platform, and Mirai, a leader in hotel distribution technology and direct booking optimization, have today announced a strategic partnership aimed at transforming how hotels manage bookings, distribution, and marketing. The agreement will provide joint customers with advanced tools to optimize their direct bookings, streamline their operations, and expand their digital marketing efforts. By integrating Cloudbeds’ property management system (PMS) with Mirai’s technology, Cloudbeds properties will gain access to Mirai’s robust distribution network and powerful ...
Why Hospitality Technology Integrations Are Key to Driving Innovation
Otelier | September 25, 2024
Poor system integrations and data sharing remain top roadblocks to innovation in hospitality. However, with modern approaches and stronger partnerships, centralized data will become the key to unlocking greater efficiency and enhanced guest experiences. By Jennifer Mays, Head of Partnerships In the hospitality industry, where guest satisfaction is paramount and operational efficiency is key to profitability, system integration has become more than just a technical necessity—it's the foundation for long-term success. The rapid pace of innovation across industries has led to heightened traveler expectations, yet the hotel industry often str...
Planning for Tomorrow: Four All-In-One PMS Technologies Driving Hotelier Success in 2025
Warren Dehan | September 24, 2024
By Warren Dehan Hotel budget season is upon us, and the hotel industry remains fixated on the usual concerns and challenges that are repeated throughout the year, such as the need for improved labor efficiency, strategies to reduce wasteful spending, technology to manage operations, and innovations to optimize revenue. To realize these gains, independent hoteliers are investing in their tech stacks to ensure they are equipped with the technologies they need and guests’ demand. Often, this starts with an evaluation of an All-In-One hotel property-management system.8 Independent hoteliers, in particular, require access to technology capabl...
Where Your Hotel’s Finance Team Should Be at This Point in Budget Season
Jill Wilder | September 17, 2024
By Jill Wilder, President of Aptech It’s that time of year – budget season. "Budget" – even the word sounds daunting to most people. The good news is the budgeting process for your hotel doesn't have to be overly difficult. The key assets when building a budget for your hotel company are: ✓ Organization ✓ Teamwork – with all departments supplying their input and information without delay. ✓ Hotel-specific software – to help your finance team gather accurate data across your portfolio and easily provide their recommended budget on time. Let's Start with the Basics A hotel budget is essentially a financial plan and strat...
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
By John Smallwood, President of Travel Outlook September 2024 As technology evolves, Artificial Intelligence (AI) has become a valuable tool across industries, especially in hospitality. However, with this rapid advancement, misconceptions about AI's role in replacing human workers have also surfaced. Conversational AI systems like Annette, the Virtual Agent™ (Annette) from Travel Outlook, complement rather than replace human staff. Dive in below as we address some widespread myths and explain how AI supports hotel teams in providing an exceptional guest experience. Myth 1: AI Systems Work Right Out of the Box A misconception i...
Maestro All-In-One PMS and Data Plus Collaborate To Provide Seamless End-to-End Integrations for the Famed Francisco Grande Hotel & Golf Resort
Maestro | September 10, 2024
The historic sports training destinations is now benefitting from improved access to financial management technology and enhanced integrations across all operations departments MARKHAM, Ontario, Sept. 10, 2024 — Maestro PMS, the hotel industry’s leading Web Browser-based cloud and on-premises all-in-one property-management system, has teamed with industry-leading financial management platform Data Plus to elevate the technology offerings at the famed Francisco Grande Hotel & Golf Resort. The seamless end-to-end integration is giving the property valuable insights into their financial performance, including occupancy rates, revenue s...
Kimpton De Witt Partners With IRIS To Provide Guests With a Self-Serve, Mobile F&B Ordering Experience
IRIS | September 9, 2024
Guests can now enjoy an enhanced, efficient F&B service in the hotel’s café IRIS, a global market leader in digital F&B, guest directory and concierge solutions for hotels and restaurants, has partnered with Hotel Kimpton De Witt (part of the Lore Group and IHG) to bring a new era of digital guest experiences to life with the launch of IRIS's mobile F&B ordering platform in their co-working space, Café Celia. Nestled in the heart of Amsterdam’s bustling city centre, the luxury boutique hotel offers 274 guest rooms, a fitness suite and a restaurant, and is renowned for its modern approach, unique personality, and five-sta...
Why Modernize Your Hotel’s Obsolete PMS
Shiji | September 6, 2024
Staying ahead of guest expectations and operational challenges is not just an option—it’s a fundamental necessity. The Property Management System is crucial in achieving this. A modern, next-generation PMS is the backbone of a hotel’s operations, providing integrated functionality across various departments, from reservations and guest services to housekeeping and revenue management. Upgrading to a state-of-the-art PMS is crucial for a hotel’s digital transformation and overall success. Let’s explore how upgrading a hotel’s PMS can impact a hotel’s success. Let’s explore how upgrading a hotel’s PMS can impact a hotel’s su...
Is It Time To Digitize Your Inventory Management?
Varadharajan Athmanathan | September 5, 2024
Most hospitality businesses have traditionally focused on efficiency in front-end operations. Yet, it is imperative to consider how this efficiency can be extended to optimising back-end processes. In the context of hospitality, the enhancement of efficiency in back-end operations is even more significant as it directly impacts the delivery of the ultimate guest experience, especially in managing inventory and stock. Frequent monitoring of necessary supplies, maintaining cost control, and reducing wastage have all emerged as critical concerns within the industry, compelling businesses to implement efficient inventory and material managemen...
Cloudbeds To Usher in the Era of ‘Decision Intelligence’ at Upcoming Passport Conference
Cloudbeds | September 4, 2024
San Diego, CA – Cloudbeds, the premier hospitality management platform, is set to usher in the era of ‘decision intelligence’ for the hospitality industry at its upcoming Passport User Conference on October 23, with the unveiling of Cloudbeds Intelligence. Cloudbeds Intelligence, a new AI and machine learning layer built into the platform, is designed to supercharge all functionalities of the hospitality management system and break down departmental silos, delivering unmatched decision-making intelligence for revenue managers, marketers, GMs, operations staff, and more. The innovative platform layer implements causal AI using r...
Trump Hotels Deploys ReactorNet – BirchStreet’s Integrated P2P Solution
BirchStreet Systems | September 4, 2024
Adoption of BirchStreet’s procure-to-pay enterprise solutions powers digital transformation at six Trump Hotels’ properties in the U.S. and Europe LAS VEGAS – September 4, 2024 - BirchStreet Systems, a leading provider of procure-to-pay automation solutions developed specifically for the hospitality sector, today announced the rollout of the ReactorNet solution across Trump Hotels’ global portfolio of luxury hotels and resorts, as part of a recently signed three-year agreement. Trump Hotels plans to leverage the full suite of integrated solutions, including eProcurement, accounts payable workflow, inventory management, and Capex...
