Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
UK Finance Firms Told to Beef Up Buffers Against CrowdStrike-Like Events
October 31, 2024
LONDON (Reuters) - Financial companies in Britain must prepare to ensure they can deliver business services in "severe but plausible" scenarios, such as a global tech outage, to minimise any impact on consumers and markets, the markets regulator said on Thursday. In a statement outlining what lessons could be learned after U.S. cybersecurity firm CrowdStrike's botched software update caused global chaos in July, the Financial Conduct Authority (FCA) said unregulated third-party problems were the leading cause of operational incidents reported between 2022 and 2023. CrowdStrike's popular core technology, the Falcon platform, detects and ...
Nomadix Heads to The Hospitality Show, Where Innovation Ignites Profitability
Speleos Dravillas | October 29, 2024
By Speleos Dravillas It’s been over a year since the inaugural event of The Hospitality Show, and we are excited to head back this week, to reconnect with hotel owners, operators, management companies, investors, developers and others across the industry. It’s been a great time for our industry, with room demand at an all-time high (STR). Hotel average daily rate (ADR) is projected to grow by 4.9% in the next 12 months (Siteminder), and the projected growth of the global hospitality market is set to soar to a staggering $5,816.66 billion by 2027. Industry jobs are finally rising above pre-pandemic levels. Lodging Econometrics ...
Navigating AI Strategy: Beyond the Hype to Real Business Value
Mark W. Munger | October 29, 2024
Introduction As a technology consultant working with business leaders across industries, I consistently hear variations of the same question: “I know AI needs to be a priority, but how does it actually fit into MY business?” It’s a valid concern, especially given the intense media focus on AI and the pressure to “keep up” with technological advancement. This article aims to provide clear, actionable insights, backed by recent research and real-world examples, on how to approach AI strategy in your business. Rather than theoretical possibilities, we’ll focus on practical implementation and proven results. The Two Paths to ...
Percipia Releases Frequency PBX Video Calling for Hospitality Administrative Phones
Percipia | October 29, 2024
New Functionality Allows the Use of Administrative Desk Phone Cameras for Video Calling CHICAGO, October 29th, 2024 – Percipia, a leading provider of hospitality phone systems and enhanced guest room technology for hotels, resorts, casinos, and conference centers, announces the release of Frequency PBX Video Calling, a new feature that enables administrative staff to make video calls using the camera on their desk phones. This feature is designed to improve communication among staff, making it easier to complete operational tasks and collaborate remotely. The Frequency Video Calling feature is built on Percipia’s industry-leading IP pho...
PPDS Brings Hospitality Solutions to Life Inside First PPDS Master Showroom Experience Center in North America
PPDS | October 28, 2024
Inspiration, innovation, and co-creation: Extending PPDS’ global network of PPDS Studios to nine – and the second of the company’s regional Master Showrooms – the new, state-of-the-art, 2,368 ft² PPDS Studio NYC Metro opens new opportunities for partners and hotel owners to discover and experience the benefits and capabilities of Philips Professional Displays. Atlanta, October 2024: PPDS, the exclusive global provider of Philips Professional Displays and complementary solutions, is delighted to announce the latest expansion of its North American business, with the grand opening of its stunning new PPDS Master Showroom experience cen...
Visual Matrix Supports AHLA & AHLA Foundation To Promote Human Trafficking Awareness Training, Support Alongside Expanded Access to Housekeeper S
Visual Matrix | October 28, 2024
Hoteliers gain expanded knowledge and support in the fight against human trafficking Richardson, Texas, Oct. 28, 2024 – Visual Matrix, a leading provider of advanced technology solutions for the hospitality industry, is working with the American Hotel & Lodging Association (AHLA) and its charitable giving arm, AHLA Foundation, to provide expanded access to the organization’s resources and training materials to help educate hoteliers in the fight against human trafficking. Through the partnership, hoteliers will know of and be able to use free training content developed by Marriott International, in collaboration with Protect All C...
Vingcard Unveils VConnect as the New Standard in Hotel System Integration Efficiency and Future-Proof Scalability
Vingcard | October 28, 2024
End-to-end solutions provider to showcase how hoteliers can seamlessly unify and streamline property operations at The Hospitality Show. Stockholm –October 28, 2024 – Vingcard, an ASSA ABLOY company and provider of advanced technologies for the hospitality industry, is pleased to announce the launch of VConnect, a cutting-edge interface able to function as a communications bridge and centralized hub for a wide range of hotel systems and devices. With its tradeshow debut taking place during The Hospitality Show from October 28-30 at Vingcard booth #713, VConnect is set to gain the interest of attendees aiming to eliminate operational si...
Using PMS Data To Build ML Business Models
Adam and Larry Mogelonsky | October 23, 2024
By Adam and Larry Mogelonsky The property management system has traditionally been the hub for storing hotel guest information. In today’s age of customer data platforms and extract-transform-load processes, the PMS has become a goldmine for machine learning and artificial intelligence-driven strategies. The most prominent application of AI in this space is guest personalization. While this idea has long been at the forefront of AI discussions, it’s worth exploring further. AI enables a deeper level of personalization by democratizing the process, allowing hotels to tailor experiences based on specific guest profiles or situational cont...
Cloudbeds Unveils Industry’s First ‘Smart Hospitality Engine’, Powered by Causal and Multimodal AI
Cloudbeds | October 23, 2024
San Diego, CA – Cloudbeds has today revealed plans to become the world’s first property management system to connect every facet of hotel operations into a single intelligence network, powered by causal and multimodal AI. Unveiled at Cloudbeds’ Passport User Conference on October 23, the technology provider’s first-of-its-kind ‘smart hospitality engine’, Cloudbeds Intelligence, will sit at the core of its platform, empowering hoteliers with real-time insights and actionable recommendations across their entire operations. The innovative platform layer harnesses multimodal AI, which integrates and processes multiple types of data ...
PPDS to Debut Latest Philips Hotel TVs With Netflix and Google Cast – Plus World’s Most Energy-Efficient Digital Signage at the Hospitality Sh
PPDS | October 23, 2024
Upgrading hospitality: Marking PPDS’ debut at The Hospitality Show, local and international PPDS teams will showcase the latest innovations on Philips Booth #916 to support future-focused visual needs in hospitality. This includes the groundbreaking Philips MediaSuite TV Series, the world’s first and only dedicated ‘all in one’ hospitality TV with Google Cast™ and Netflix ready, bringing unrivaled entertainment to guests, and no recurring fees to hoteliers. Charlotte, October 23, 2024: The Hospitality team at PPDS, the exclusive global provider of Philips Professional Displays, is excited to announce it will be showcasing the late...
UrVenue and UrResort Now Available on Oracle Cloud Marketplace
UrVenue | October 23, 2024
UrVenue and its sister platform UrResort join Oracle PartnerNetwork to help streamline operations and personalize guest journeys with integrations on the Oracle Cloud Marketplace LAS VEGAS, NV. OCTOBER 23, 2024 — UrVenue and UrResort, leading providers of hospitality technology and members of Oracle PartnerNetwork, today announced they are available on Oracle Cloud Marketplace and can be deployed on Oracle Cloud Infrastructure and integrated with OPERA Cloud unified platform via the Oracle Hospitality Integration Platform. Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle pa...
Hotel Internet Services Set to Demonstrate Latest Trends in Connectivity, Guestroom Entertainment and Security Surveillance at The Hospitality Show 20
Hotel Internet Services, Inc. | October 23, 2024
Leading hospitality technology innovator to offer hoteliers insight on adapting to an industry increasingly driven by IoT, AI and demands for enhanced personalization. CLEARWATER, Fla. — October 23, 2024 — Hotel Internet Services, a full-service provider of connectivity and internet-enabled services and solutions for the hospitality industry, will return to this year’s Hospitality Show to demonstrate the latest enhancements to its industry-leading hotel WiFi, guestroom entertainment and video surveillance security solutions. Taking place October 28-30 in San Antonio, Texas, HIS will be exhibiting at booth #1913 to provide a snapshot ...
IRIS Unveils New Features to Drive Mobile Order Volumes and Guest Engagement.
IRIS | October 23, 2024
New additions to the IRIS platform have been developed to build mobile ordering capabilities, enhance the guest experience and reduce manual processes for staff IRIS, the global leader in digital ordering for the hospitality industry, today announces a host of new features across its mobile ordering and guest experience platform, all developed to deliver a more secure, responsive and integrated experience for both operators and their guests. Demand for mobile ordering from both staff and guests continues its upward trajectory. Indeed, the 2025 State of Hotel Guest Tech Report from Hotel Tech Report highlights that millennials are 57% ...
Leading Global Hotel Back Office and Accounting Provider PAS Announces New Owner and CEO
PAS | October 23, 2024
Winter Garden, FL (October 23, 2024) – PAS (Professional Accounting Solutions, Inc.), well known as the preferred provider of back office and accounting solutions for the global hospitality industry and the leading provider of Infor SunSystems and Infor EPM services, announced it has a new owner and CEO – hospitality industry veteran, Gayle Edwards. "Gayle has been an incredibly important part of the growth PAS has experienced over the last 10 years," said previous owner and CEO, Bill Euler. "She has played an instrumental role in building many of our hotel customer relationships as well as the technology partnerships we have today. I ...
Double Your Value: Tech-Driven Solutions to Enhance Guest Experience & Efficiency
Nomadix | October 22, 2024
By Speleos Dravillas, Chief Revenue Officer at Nomadix, Inc In fact, 76% of consumers expect a personalized experience, and 61% are willing to pay more for it. As a result, many hoteliers believe that offering a more personalized experience through digital engagement could help drive up to 6% higher compound annual revenue growth. Not to mention, AI and automation to support operations will become a top priority to help reduce costs and overcome personnel shortages. It’s no surprise then that 86% of hoteliers plan to increase their technology investment in the coming year. The good news is there’s no shortage of exciting...
IHG Hotels & Resorts Taps into the Future of Travel Planning at SXSW Sydney 2024
IHG Hotels & Resorts | October 16, 2024
IHG Hotels & Resorts offered festival-goers and consumers a stress-free way to plan their next holiday at South-by-South-West Sydney (SXSW) October 14-20, thanks to innovative technology that taps into the subconscious mind. The aptly-named IHG Hotels & Resorts ‘Mind Lobby’ is a futuristic, experiential activation that launched on Sydney’s International Convention Centre Forecourt throughout the week-long event and sits at the heart of IHG’s official partnership with SXSW Sydney 2024. Using cutting-edge eye-tracking technology, the IHG Hotels & Resorts Mind Lobby is a cinematic experience that tracks and monitors user...
Jeff Bzdawka Joins Hapi as President
Hapi | October 15, 2024
Miami, FL – October 16, 2024 – Hapi, the leading provider of hospitality data and connectivity solutions, announces the appointment of Jeff Bzdawka as company President. Bzdawka brings over 30 years of hospitality experience to Hapi, with a proven track record of building customer and colleague-focused solutions, scaling teams, and driving growth. "I am thrilled to join Hapi at this exciting time for the hospitality industry," said Bzdawka. "Hapi has a strong track record of providing innovative solutions that help hoteliers improve their operations and guest experiences through the transport and transformation of data. I look forward to...
Hospitality America Strengthening Its Tech Stack to Enhance Business Intelligence and Decision Making
Hospitality America | October 10, 2024
Wes Cargen returns as Vice President of Business Intelligence to spearhead the effort Greenville, S.C., October 10, 2024 — Hospitality America is investing in its technology infrastructure aimed at revolutionizing business intelligence across its hotel portfolio. The initiative will empower leaders at both the property and corporate levels with real-time insights, actionable data, and robust forecasting capabilities to facilitate proactive and agile management. Spearheading the effort is Wes Cargen, newly appointed vice president of business intelligence and former operations manager for the third-party management company. Most recently wi...
STS Cloud and Cloudbeds Unveil Powerful Integration to Transform Hotel Group Sales and Event Operations
SalesAndCatering.com | October 9, 2024
New partnership streamlines group bookings, event management, and catering to boost hotel efficiency and revenue Charleston, SC – (October 9, 2024) –SalesAndCatering.com and Cloudbeds have announced a two-way integration that will empower hotels, resorts, and conference centers to optimize hotel group sales and event management. By combining Cloudbeds' innovative property management system (PMS) with STS Cloud’s robust event management and sales capabilities, hoteliers can prevent overbookings, optimize room and event inventory, and deliver personalized service to win more deals. The integration enables hotel staff to mana...
All-in-One Platforms: Convenience or Costly Mistake for Hotels?
Joe Vargas | October 9, 2024
By Joe Vargas SVP & General Manager, Infor Hospitality The debate between “best-of-breed” and “all-in-one” solutions is not new; in fact, the war between these competing ideologies has waged on for many years, especially within the world of hospitality. On one hand, it’s rather easy to make a case for an all-in-one solution – if you can get everything you need, exactly as you need it, in one place, why would you divide and conquer? On the other hand, countless real-life scenarios help to illustrate the limitations of solutions that claim to have it all. Let’s consider, for example, a modern fitness tracker. Some c...
Famed Park Lane New York Empowers Guests With Luxury and Convenience Through Deployment of InnSpire’s Full-Featured Mobile App and Integrated Servic
InnSpire | October 8, 2024
Iconic New York City property partners with leading hotel technology provider to enhance guest convenience and service through a comprehensive digital guest journey. Stockholm & Washington, D.C. – October 8, 2024 – InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has partnered with Park Lane New York; a historic hotel located along Central Park South in Manhattan to provide a comprehensive suite of technology solutions designed to maximize and streamline the guest experience. The property, o...
Ultimate All-In-One Solution: Maestro PMS + Silverware POS to Display Synched Solutions at Independent Hotel Show
Maestro | October 8, 2024
Operating as a single platform, the sister companies will spotlight a unique level of integration (plus embedded payments) that goes beyond a simple interface and unifies the guest journey across operations; The symbiotic technology will be on display Oct. 15-16 in Stand #1530 at Olympia London Markham, Ontario, October 8, 2024 — Next week Maestro PMS and Silverware POS will showcase unique industry integration that unifies the guest booking experience and stay journey across all operations. At the Independent Hotel Show London, to be held October 15-16 at Olympia London, a sophisticated All-In-One solution that synchronizes both systems o...
Famous Foods Street Eats in Resorts World Las Vegas Serves Up Modern, Innovative Guest Dining Through the Agilysys InfoGenesis Point-of-Sale Platform
Agilysys | October 7, 2024
October 7, 2024 (ALPHARETTA, Ga.) – Agilysys, Inc., a leading global provider of hospitality software solutions and services, today announced that the gourmet market and food hall Famous Foods Street Eats at Resorts World Las Vegas has chosen the Agilysys InfoGenesis Point-of-Sale platform, guest-facing kiosks and related solutions to significantly improve operational efficiency and dining experiences across 16 diverse culinary stalls in its one-of-a-kind 24,000 square-foot dining emporium. This unique dining concept immerses visitors in an interactive “street food” destination featuring critically acclaimed chefs and restaurateurs. S...
Agilysys guestsense.ai Powering Agilysys Spa Wins Top Productivity Technology Award at G2E 2024 and Will Be Featured in “The Lab”
Agilysys | October 4, 2024
-- Gaming and Technology Gold Award 2025 for Best Productivity-Enhancing Technology signals rising importance of revenue management for casino and gaming properties -- -- Senior VP Frank Pitsikalis highlights guestsense.ai revenue management advantages in “New Era Hospitality: Revenue Beyond The Room” in The Lab at G2E 2024 – ALPHARETTA, GA (October 4, 2024) — Agilysys, Inc., a leading global provider of hospitality software solutions and services, today announced that guestsense.ai – artificial intelligence (AI) embedded in several Agilysys solutions to improve revenue management, staff productivity, personalized guest ...
