ORLANDO, Fla. (May 25, 2022) – The Orlando Bonnet Creek properties of Hilton Hotels is pleased to announce the appointment of Ryan Fitzgerald as General Manager for Waldorf Astoria Orlando. In this role, Fitzgerald will lead the team in all aspects of hotel operations, from marketing and hotel administration to guest services and satisfaction for the 502-room, award-winning luxury resort.
“With an impressive track record of leadership in luxury service and culture, driving profitability and implementing innovative processes to ensure success, Ryan brings specialized expertise to this role,” said Fred Sawyers, Waldorf Astoria Orlando’s Managing Director. “We’re excited to welcome him as part of our team and look forward to celebrating many new achievements under his leadership.”
Ryan Fitzgerald’s career spans more than 20 years of varied experience in all aspects of hotel management from rooms operations to food and beverage management. Fitzgerald began his hotel career at Los Angeles’ famed Beverly Wilshire, a Four Seasons Hotel, where he excelled in several leadership roles in the rooms’ division. He then went on to spend nearly a decade on the Hawaiian Islands, where he held multiple executive positions at The Kahala Hotel & Resort in Honolulu and the Mauna Lani Bay Hotel & Bungalows on the Kohala Coast. Most recently, Fitzgerald was the Hotel Manager of the Loews Philadelphia Hotel, where he successfully served as interim general manager for the property and achieved record-breaking hotel performance results for two consecutive years.
Prior to joining Waldorf Astoria Orlando, Fitzgerald was with the Arizona Biltmore, a Waldorf Astoria Resort, where he spent six years serving as Resort Manager for the 701-guest room luxury resort. During his tenure, the resort earned numerous accolades including Hilton’s Luxury Hotel of the Year 2017, Hilton’s 2021 Luxury Food & Beverage Award of Excellence and the North America 2021 Spa Award of Excellence. Fitzgerald also played an integral role in leading the operational coordination of the hotel’s recent $80 million property-wide renovation, repositioning and relaunch.
Waldorf Astoria Orlando is part of Hilton Honors®, the award-winning guest loyalty program for Hilton’s 18 world-class brands. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else and free standard WiFi. Members also have access to contactless technology exclusively through the industry-leading Hilton Honors mobile app, where Hilton Honors members can check-in, choose their room and access their room using Digital Key.
For more information or to make reservations, please visit Waldorf Astoria Orlando or call 1-800-HILTONS.
