San Francisco, CA – The Palace Hotel is pleased to announce Angie Clifton as General Manager of the historic hotel in San Francisco and the first woman GM in the 148 year history of the iconic hotel.
Clifton comes to the Palace from the 401 room San Francisco Marriott Union Square. Under her leadership, she seamlessly led the team through the 2019 record financial growth, 2020 closure, 2021 reopening and 2022 recovery. Clifton’s vision and dedication drove improved employee engagement and elevated already esteemed customer service. During her time at the Marriott Union Square, Clifton implemented numerous programs that were instrumental to the hotel’s success.
Prior to her role at the Union Square property, Clifton was the Hotel Manager at the Palace Hotel for two years. The hotel owners, management and associates are thrilled to welcome her back. “It is truly an honor to return to the Palace and work alongside a team of professionals who are as proud and passionate about the hotel as I am” commented Clifton. “As a legacy hotel in San Francisco, the Palace is an important part of the fabric of our City. We have many wonderful opportunities in front of us and I look forward to leading the Palace ambassadors as we support each other, our partners in the community and continue to provide exceptional experiences for our guests.”
Clifton brings years of dedication, hard work, and a very positive strategic insight to all endeavors. Her extensive hands-on experience in key areas of hotel operations and her commitment to her team contribute to the overall success of every property she has worked with.
Clifton began her hospitality career in Canada in 1996 as a Room attendant/night cleaner at the Fairmont Chateau Lake Louise. Her strong work ethic and commitment to service led to several promotions to management roles in Housekeeping and then to Front Office Manager. After 11 years at the Lake Louise property, she moved to Washington DC to become the Director of Rooms & Operations at the Fairmont Washington DC. In 2012, Clifton accepted her first Hotel Manager position at the Fairmont Copley Plaza Boston. Two years later, she was ready for another challenge and transferred to the Westin Georgetown. In 2017, Clifton moved to San Francisco where she joined the Palace for the first time accepting the position as Hotel Manager. In 2019, she was named General Manager of the San Francisco Marriott Union Square where she worked for almost four years before returning to the Palace as the first woman General Manager in January 2023.
Clifton has been involved in continuing hospitality education through mentorship, teaching leadership programs, and service promise training. She is an active member of the Bay Area Council and the San Francisco Travel Association. She has served on the Board of Directors for the Hotel Council of San Francisco since 2020.
