Based in Davie, Florida, KTN is the lodging industry’s best source for hotel training programs and supportive services in topic areas of hotel reservations sales, hospitality and guest service excellence, front desk hospitality certification, and hotel sales department training.
Services include customized, on-site hotel training workshops, private hotel team webinars, and telephone mystery shopping for hotel sales, transient reservations sales, hotel-wide hospitality, and front desk “Heart of Hospitality” certification.
KTN President Doug Kennedy is a well-known conference speaker for lodging and tourism industry associations, hotel brands, and hotel management companies. It is estimated that over 40,000 people have participated in more than 2,650 small group training workshops he has presented. Doug has touched audiences in 49 of the 50 United States, throughout Canada, Mexico, and many Caribbean nations. Other countries he has presented in include Brazil, Bulgaria, Germany, Italy, Malaysia, Netherlands, Singapore, Russia, and Ukraine. Thousands worldwide read his monthly hotel, tourism and hospitality industry training articles in publications such as Hotelier Maldives, HotelNewsNow, Hotel-Online, Hotel News Resource, HTrends, and 4Hoteliers.com.
About Doug Kennedy
Doug Kennedy is President of Kennedy Training Network, Inc., a leading provider of hotel sales, guest service, reservations, and front desk training programs and telephone mystery shopping services for the lodging and hospitality industry. Doug continues to be a fixture on the industry’s conference circuit for hotel companies, brands, and associations, as he has been for decades. Since 1996, Doug’s monthly training articles have been published worldwide, making him one of the most widely read hospitality industry authorities.
About Kennedy Training Network
KTN is the lodging industry’s best source for hotel training programs and supportive services in topic areas of hotel reservations sales, hotel hospitality/guest service excellence training, front desk hospitality certification, and sales for group/event sales teams. Services include customized, on-site hotel training workshops, private, live webcam training, and individual (one-on-one) webcam coaching. In addition, KTN provides telephone mystery shopping for reservations, guest service, and hotel sales calls. For clients who use any call recording platforms, KTN also provides remote scoring of real calls. Additionally, KTN President Doug Kennedy is a well-known hotel industry conference speaker. For more details visit www.KennedyTrainingNetwork.com or reach them directly at info@kennedytrainingnetwork.com.