Integrate and innovate are possibly the two best words to describe Asia Pacific’s leading provider of SaaS technology, McLaren Technologies Asia Pacific Pte Ltd (“McLaren”).
It therefore makes perfect sense that Singapore’s first-ever integrated hotel within an office building, The Westin Singapore, selected McLaren to consult on the next technology-focussed phase of its innovative hotel rollout.
The McLaren team, led by Managing Director Matthew White, completed the implementation of REX (room expeditor) by Newmarket International, Inc. (“Newmarket”) at the hotel earlier this month.
Mr White said, “Having arrived on the Singapore scene less than six months ago, The Westin Singapore is possibly the city’s most progressive hotel. McLaren consciously wanted to channel the hotel’s intuitive, forward-thinking approach to hospitality in regards to the technology and service system we were recommending.”
“McLaren has a full arsenal of great technology products at our disposal, and an experienced team to execute any installation or digital project. On this occasion, we proposed installing REX, as it represented the perfect solution for The Westin Singapore’s high service ethic.”
“To put it briefly, REX helps streamline housekeeping for optimum room assignment and prioritisation. The reality is that it gets guests into rooms faster, and for a hotel located in the heart of the financial and commercial district specialising in corporate travellers, that small detail alone can be make or break for repeat business.”
Lance J. Ourednik, General Manager of The Westin Singapore, said, “McLaren made the process of selecting a complementary new technology infrastructure an easy process. As Singapore’s newest upscale Hotel in the premium Marina Bay Financial District, we looked for a sophisticated customer service solution to ensure when our guests are with us they leave feeling better than when they arrived. McLaren has broad experience across the region and the background and product insight to know what works most effectively to create the right service impression for our growing and diverse market. By recommending and installing REX, McLaren has armed us with the tools to ensure maximum operational efficiency for The Westin Singapore.”
The Westin Singapore is now one of an exclusive collection of contemporary new hotels across the region that has enlisted McLaren Technologies to install state-of-the art tech products and systems to lead the way in upscale guest service standards.
Mr White explained, “For McLaren, installing new technology always has dual benefits – we implement systems that ensure the guest is taken care of, while always increasing job satisfaction for the hotel’s hardworking housekeeping team back of house.”
“In our experience, hotel staff loves using the android handsets associated with REX. And no guest has ever complained about their room being ready too soon, so overall we consider the installation a win-win situation for everyone.”
