Melbourne, 15 September 2014 – One of Melbourne’s most awarded five-star hotels, Grand Hyatt Melbourne, is the latest luxury address in Australia to collaborate with Asia Pacific’s leading provider of SaaS technology, McLaren Technologies (“McLaren”).
McLaren this week unveiled a new digital dashboard at the hotel, introducing two different but complementary products designed to work together to pre-empt guest needs and deliver the ultimate accommodation experience, HotSOS and REX from Newmarket International, Inc. (“Newmarket“), an Amadeus company.
“Digital and intuitive service solutions are definitely en trend for 2014,” says McLaren‘s Managing Director, Matthew White.
“In the instance of Grand Hyatt Melbourne, two products are proving better than one when it comes to a dynamic digital framework. Nothing quite matches the alliance of HotSOS and REX for brilliant results.”
McLaren has been working with Grand Hyatt Melbourne since March to create the dual-approach enterprise solution designed to automate and track service orders, preventive maintenance, and respond more intuitively to guest requests for a more personal level of service.
Grand Hyatt Melbourne General Manager, Ilan Weill says, “Connecting with and providing genuine hospitality is what our business is about. Over the past few months we have collaborated with McLaren on some smart solutions that we are confident will help us achieve our guest service goals into the future.”
In addition to Grand Hyatt Melbourne, HotSOS (Hotel Service Optimization) is widely used at more than 2,000 hotels across the globe. It works by sending service orders to the mobile devices of assigned hotel staff members, which can be monitored until completion or escalated if no action is taken. Similarly, REX (Room Expeditor) taps hand-held technology to streamline housekeeping functions, working in tandem with HotSOS to bolster the inspection of guestrooms and exposing guest histories and preferences such as room temperature and amenities.
Mr White says, “Beyond Australia, McLaren is regularly contracted by hoteliers in the US, Middle East and Asia, and the overwhelming consensus is that you need to fight fire with fire and harness technology to stay ahead of competitors, and guest expectations.”
“In the hotel industry, a guest’s positive experience can make a loyal customer for life. Grand Hyatt in Melbourne knows that better than most, with an enviable service pedigree that has kept guests coming back year on year. At McLaren we have witnessed the great things that can happen when preparation meets opportunity. Forward thinking hoteliers like Grand Hyatt realise that the solution actually lies in pre-empting guest needs with smart technology solutions.”
