Indra Company | June 15, 2016

In the last 24 months, more than 500 hotels in 32 countries have selected Indra for their PMS and other integrated, above-property enterprise solutions operating on a single SAP platform delivered in the cloud or on premise; Visit Indra in Booth 1739 at HITEC

[MIAMI — June 15, 2016] — If you thought the hotel industry wasn’t ready for a single platform on which to run all PMS, CRS, Call Center, Events, Loyalty, Connectivity to OTA’s and GDSs, Business Intelligence, CRM and other core property solutions, think again. Together with SAP, Indra has been busily transforming hospitality and the guest experience by delivering an enterprise platform to support the global technology needs of hotel companies – from property and back office to corporate solutions.

  • In the past 24 months, more than 500 hotels selected Indra for its PMS
  • In the past 18 months, Indra went LIVE in NYC as the 60th hotel now in the Americas
  • In the past 12 months alone, Indra’s global penetration grew from 10 to 32 countries
  • Today, a total 800+ properties are running on Indra and SAP
  • By the end of 2016, Indra will establish its presence in China with two hotels going LIVE

“Indra’s swift global expansion is really exciting,” said Connie Rheams, Indra Senior Vice President. “It seems like just yesterday we were introducing Indra to the global marketplace, and since then our solutions have taken off; the industry has especially welcomed a new, proven property-management system. By pooling our technologies and industry expertise with SAP, we now have the most comprehensive global, integrated, above-property solutions for the hospitality industry.

“Our integrated system enables hoteliers to deliver a unique guest experience,” Rheams said. “Every hotelier has the desire and the need to serve each guest individually. To do so requires a single view of all guest transactions available at every touch point. Sitting on top of SAP HANA, this in-memory database is making real-time possible across the organization from guests interactions to analytics. We are empowering a whole new level of guest experience that will clearly differentiate one brand from another.

“In addition, the industry is really enthusiastic over Indra’s new global option for PMS,” she said. “There haven’t been a lot of options for hotel brands with a global portfolio of properties or full service needs, and Indra is offering a solid alternative. Plus, our proven speed to implement has changed the landscape. Rather than taking years to implement a new PMS across a global enterprise, we are doing it in weeks – to be exact, we implemented 15 properties a week for NH Hotels. Indra and SAP are making this speed the new reality.”

Did you know . . .

  • 98% of the World's Top 100 most valued brands are SAP customers?
  • 82% of Hotels and Motels in the Forbes Global 2000 are SAP customers?
  • 5 of 5 Top Hotel Franchises in the World run SAP?
  • 37 System Languages are available with the SAP platform?

The collective Indra + SAP enterprise platform will be on display at HITEC in Booth 1739, to be held June 21 to 23 at the Ernest N. Morial Convention Center in New Orleans. Indra’s complete Travel Management Suite (TMS) will be featured, including: TMS for Hotels (PMS, POS, CRS, CRO, Spa and more); TMS for Web (website development, content management, booking engine and mobile solutions); TMS for Analytics (forecasting, budgeting and reporting); TMS for CRM (customer-relationship management); TMS for ERP (financial accounting, supply chain management and workforce automation); and TMS for Connectivity (third-party distribution sales channels).

NEW at HITEC!

“We continue to grow our modules based on our customer needs,” Rheams said. “We recently added TMS for Events and TMS for Loyalty modules at our customers’ requests, and are in the process of building a Time Share module for Catalonia Hotels. As our clients continue to challenge us, we continue to step up to the plate. John Keells Holdings PLC, for example, is using Google Glass for its Cinnamon Hotels & Resorts brand to interact with our PMS during the check-in process.

“Guest also want to also control their experience,” she added. “Indra is now making it possible for guests to check-in online to an exact room number. We actually have customer using the ‘pick your own room’ tool as an incentive for customers to book direct and grow their loyalty membership.”

Indra customers will be present in Booth 1739 at HITEC to answer hoteliers’ questions and share their success stories with the Indra + SAP migration and roll out.

“If your hotel company is looking for an enterprise solution that can support you globally, enable guest personalization (the customer segment of one), and serve as the digital core for your brand’s future, we encourage you to meet with Indra at HITEC,” Rheams said.

Exhibitor Tutorial Session

Hoteliers wanting to learn how to run their entire operation in real-time are encouraged to attend Indra’s Exhibitor Tutorial, to be held Wednesday, June 22 from 11:15 a.m. to 11:45 a.m. in the Tutorial Room on the Expo Floor at the end of aisle 100. Indra and SAP will explain how having a single view of all data across the organization and available at every guest touch point, can transform your business. Attendees will see how a platform strategy opens up the opportunity to get to a “segment of one” offering and true personalization.

To preschedule an appointment at HITEC with Indra and SAP, email tms@indracompany.com. For more information on the Indra Travel Management Suite, visit http://www.indracompany.com.