Royal Hideaway Playacar is pleased to announce the return of Teresa Alfonso to the position of Hotel Director. Mrs. Alfonso led operations from the property’s launch through its first seven years, and is widely considered to have set a new standard for luxury all-inclusive accommodations. She returns to Royal Hideaway Playacar to oversee a revitalization of the iconic property, set to be completed in December 2016.
“I am thrilled to be back at my beloved Royal Hideaway,” said Alfonso. “I have a special place in my heart for this hotel, and I look forward to elevating the guest experience to the highest levels of luxury.”
Alfonso is credited with the creation and operation of Occidental Hotel’s Royal Hideaway Playacar, and is widely seen as a visionary for her work in growing the property to become one of the best all-inclusive in the luxury market. Under her prior leadership, the hotel received numerous accolades, including recognition as the first 5-star all-inclusive resort in Mexico; as the first property in Riviera Maya to be accepted into The Leading Hotels of the World, Preferred Hotels and Virtuoso; receiving a national award as Mexico’s best hotel; and as the first resort in Riviera Maya to receive the coveted AAA Five-Diamond Award.
In the time since last leading the management of Royal Hideaway Playacar, Alfonso was responsible for opening and operating luxury hotels in Istanbul-Turkey and Nuevo Vallarta-Mexico. Her accomplishments include leading the rebranding the Sheraton Istanbul and Crown Plaza Minsk – where she acted as General Manager and the owner’s representative – and serving as Hotel Director at Grand Occidental Nuevo Vallarta. She also brings a wealth of international experience, having worked in operations and brand development in the Caribbean, Turkey, Tunisia, Egypt, Belorussia, Mexico, Dominican Republic, Bahamas, Costa Rica, Spain and Italy.
Alfonso also oversaw operations and organized major renovation and opening projects for Occidental Hotels & Resorts. She directed brand operation standards at locations including Occidental Grand, Flamingo, Allegro Resorts and Miguel Angel Hotel in Madrid. Her leadership was instrumental in establishing US and European market positions, and expanding market share in both hemispheres.
Situated in the heart of the Riviera Maya, Royal Hideaway Playacar offers 201 well-appointed villa suites, a full-service spa, six pools and six exceptional gourmet à la carte restaurants. The resort provides extraordinary services, including individual villa concierge, customized local offerings and unique, one-of-a-kind packages and romantic experiences.
