Experienced Software Support Director Joins SMS’ Global Support Group
STOWE, VT — March 21, 2017 — Stowe, VT— Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, today announces David Cox has joined Springer-Miller Systems as Senior Director of Support.
In his role as Senior Director of Support, David will utilize his 15 years of customer and support management experience to lead Springer-Miller’s worldwide support team. Springer-Miller provides client support for both the SMS|Host Property Management System and the SpaSoft Spa Management System from offices in Las Vegas, Toronto, London, Kuala Lumpur and Stowe, Vermont. David will ensure that Springer-Miller’s support team is not only providing industry-leading support today, but is positioned to grow as the company expands.
“With team members providing 24/7/365 customer support for the worlds’ top hotels, resorts and spas, Springer-Miller’s support group needs to be highly effective and efficient,” commented Rob Selwah, President of Springer-Miller Systems. “David’s extensive experience leading customer service and support for technology and startup organizations will enable our organization to achieve new levels of client satisfaction.”
Prior to joining Springer-Miller Systems, David led support organizations for iTradeNetwork, Solar Winds and Symantec.
