Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Centerâ„¢ | October 2, 2024
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Best Practices for Your Next Technology Project’s Success
Gregg Hopkins | August 22, 2024
by Gregg Hopkins, Founder & President of Get Hoppy Consulting Technology projects are essential for organizations to stay competitive and innovative in the digital age. However, many projects fail to deliver the expected outcomes, wasting time, money, and resources. According to various sources, the success rate of technology projects ranges from 16% to 30%, depending on the project's type, size, and scope. Technology deployments can fail for many reasons, including: Lack of executive sponsorship: Often the most common reason for failure and can start at the top. Lack of change management: Without a plan for change manage
How To Implement a Front Desk Upsell Program That Outperforms Your Prearrival Email Campaign
Doug Kennedy | August 22, 2024
Despite what digital marketing and tech providers may say, I believe upselling can best be accomplished when warm, welcoming, front desk colleagues have authentic, human conversations. That’s not to say that pre-arrival emails that market upsell options in advance do not serve a role, because they do. For one, whatever upselling revenue they produce is a plus, especially since it is automatically generated. Also, pre-arrival emails tee-up a conversation-starting question that a well-trained receptionist can use to open the door. The challenge is that these days, guests who book travel in advance are inundated with pre-arrival emails explai
Jake Leslie Joins The Chancery Rosewood as Director of Food & Beverage
August 21, 2024
The Chancery Rosewood is pleased to announce the appointment of Jake Leslie Director of Food & Beverage, an exciting addition to the hotel's esteemed leadership team. With a wealth of experience in the luxury hospitality industry, Jake is set to play a pivotal role in shaping the culinary landscape of The Chancery Rosewood, a landmark Grade II listed building that is being reimagined as a new retail destination and Rosewood Hotels & Resorts® property. The hotel will offer a diverse portfolio of luxury outlets and partners, establishing itself as a cornerstone of the Mayfair community. Prior to joining The Chancery Rosewood, Jake wa
Coast Hotels Expands Presence in Saskatchewan With a New Franchised Property in Weyburn
Coast Hotels | August 21, 2024
Vancouver, B.C. – August 21, 2024 – Coast Hotels Limited, a fully owned subsidiary of APA Hotel Canada, Inc. and one of North America’s fastest-growing and one of Canada’s largest hotel brands, is pleased to announce the official opening of its latest franchised property in Weyburn, Saskatchewan. Coast Weyburn Hotel was rebranded from Canalta Hotel Weyburn and is offering a comfortable and convenient stay for travelers visiting the heart of Southeast Saskatchewan. Conveniently located near the heart of Weyburn, the hotel offers easy access to local attractions, restaurants, and businesses. An ideal base for exploring the area or fo
Exploring the El Encanto, A Belmond Hotel, With Janis Clapoff, General Manager
Adam and Larry Mogelonsky | August 21, 2024
By Adam and Larry Mogelonsky When considering California’s Santa Barbara, you immediately envision a never-ending white sand beach surrounded by trendy restaurants and beach-front accommodations. But drive a few minutes up the city’s hills, and you will reach the El Encanto, a secluded, 7.5-acre oasis of verdant gardens tucked into the upper reaches. Here, a serene presence contrasts the endless hubbub of cars, people, boats, and related commercial activities. This geographic differentiation endears guests to the Belmond property, which, in a word, ‘unwinds’ them from the day-to-day intensity of a traditional visit to the city.
Summer Olympics Drove Paris Room Rates to All-Time Highs
CoStar Group | August 21, 2024
WASHINGTON – 21 August 2024 – The Summer Olympic Games drove Paris hotel average daily rate (ADR) to an all-time high, according to data from CoStar. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. The highest ADR was seen on opening night (Friday, 26 July) at EUR876.26, with the following four nights also registering room rates above EUR800. Room rates stayed above EUR700 for the remainder of the event period. Paris’ previous nightly ADR high (EUR622) was seen in June 2023. Revenue per available room (RevPAR) also reached a record high on the night of the opening
U.S. Hotel Performance for July 2024
CoStar Group | August 21, 2024
WASHINGTON – 21 August 2024 – The U.S. hotel industry reported mostly flat performance comparisons year over year, according to July 2024 data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. July 2024 (percentage change from July 2023): Occupancy: 68.8% (-0.5%) Average daily rate (ADR): US$161.69 (+0.5%) Revenue per available room (RevPAR): US$111.18 (flat) Among the Top 25 Markets, Oahu Island experienced the highest levels in each of the three key performance metrics: occupancy (+4.5% to 88.3%), ADR (+1.4% to US$310.46) and RevPAR
Agilysys Announces Strategic Acquisition of Book4Time, Spa Management SaaS Solution Leader
Agilysys | August 21, 2024
Acquisition extends overall global presence, consolidates market leadership in spa management software and creates further subscription revenue growth opportunities August 21, 2024 (ALPHARETTA, Ga. and TORONTO)– Agilysys, Inc., a leading global provider of hospitality software solutions and services, today announced it has acquired Book4Time, Inc., the global leader in spa management SaaS software, serving more Forbes 5-Star-rated spas than any other solution. As the top enterprise SaaS technology for wellness hospitality organizations, Book4Time manages guest experiences at spas, international hotels, resorts, casinos, golf and private