Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
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Stop It: Ten Bad Customer Service and CX Habits You Need to Stop
Shep Hyken | August 15, 2024
By Shep Hyken Recently, Bob Newhart, a famous comedian and actor, passed away. He started his career as a stand-up comedian and eventually hit it big on television, starring in a TV series aptly named The Bob Newhart Show. His awards include three Grammy Awards, an Emmy Award, a Golden Globe, and the Mark Twain Prize for American Humor. In 1960, his comedy record The Button-Down Mind of Bob Newhart reached No. 1 on Billboard’s pop album chart. But enough about Newhart’s history and accolades, why is he showing up in an article about customer service and experience? The answer can be found in one of his TV specials in a funny
U.S. Hotel Results for Week Ending 10 August
CoStar Group | August 15, 2024
WASHINGTON – 15 August 2024 – The U.S. hotel industry reported positive comparisons year over year, according to CoStar’s latest data through 10 August. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 4-10 August 2024 (percentage change from comparable week in 2023): Occupancy: 68.7% (+0.5%) Average daily rate (ADR): US$159.49 (+1.4%) Revenue per available room (RevPAR): US$109.51 (+1.9%) Among the Top 25 Markets, Houston saw the highest year-over-year increases in occupancy (+31.1% to 76.3%) and RevPAR (+47.2% to US$93.89). Chicago pos
Auberge Resorts Collection Names Christian Clerc as New CEO
Auberge Resorts Collection | August 15, 2024
Lauded Luxury Hotelier to Lead Auberge's Internationally Acclaimed Portfolio MILL VALLEY, Calif., Aug. 15, 2024 -- Christian Clerc, an accomplished hospitality industry leader with more than three decades of operations and management experience at some of the most esteemed global luxury hotel brands, has been named President and CEO of Auberge Resorts Collection. Clerc succeeds former President and CEO Craig Reid, who is retiring after 10 years at the helm of the company. Clerc's appointment is effective September 1, 2024, and he will be based out of Auberge's Bethesda, MD, office. Clerc previously served as Global President at Fo
Chef-Driven Hotel Brand Appellation To Open Urban Resort in Morgan Hill, Silicon Valley’s Next Culinary Capital
Appellation | August 15, 2024
Hotel MOHI by Appellation Opens 2025, Boasting 76 Guestrooms, Lush Pool Oasis and Spa, Field-to-Fork Cuisine & Unparalleled Weddings & Event Space MORGAN HILL, Calif., Aug. 15, 2024 -- Appellation, the groundbreaking culinary-first hotel brand by celebrated American chef Charlie Palmer and luxury hospitality veteran Christopher Hunsberger, joins forces with visionary vintner Frank Léal of Léal Hospitality to announce Hotel MOHI by Appellation. Set to debut in fall 2025 in Silicon Valley's charming Downtown Morgan Hill, the opening will mark the first full-service luxury boutique hotel in the destination. Léal Hospital
KSL Capital Partners to Invest $21 Million for Renovation of 77-Bungalow W Maldives
KSL Capital Partners | August 15, 2024
Underscores Commitment to Investing in Exceptional Businesses, Expanding Tourism and Supporting Economic Growth in the Maldives LONDON, August 15, 2024 – KSL Capital Partners, LLC, a leading investor in travel and leisure businesses, today announced its affiliates will invest $21 million in the W Maldives to fully renovate the resort and plan to recommence capital spending at the Sheraton Maldives Full Moon Resort & Spa (“Sheraton Maldives”) to continue investing in one of the most expansive luxury properties in the Maldives. The $21 million investment will support a comprehensive renovation of the W Maldives that is designe
Hyatt Centric Downtown Denver Appoints Michelle Martinez as New Director of Sales
Hyatt Centric Downtown Denver | August 15, 2024
August 15, 2024, DENVER, CO - Hyatt Centric Downtown Denver proudly appoints Michelle Martinez as the new Director of Sales. With over 18 years of experience in various capacities, primarily in sales, Michelle brings a wealth of knowledge and a deep-rooted passion for hospitality to the sales team at one of Denver’s top-ranking boutique lifestyle hotels. “What excites me about this venture is that it’s my first time working for Hyatt Centric, and this property has so much to offer, not just in terms of its central location but all of the amazing amenities and flexible meeting and event spaces,” says Martinez. “I look forward to le
Hotel Sales Is High-Touch: Are You Under-Resourced to Compete?
Rick Blackburn | August 15, 2024
As we begin to ask questions specific to the hotel sales team – their strategy, tactics, sales initiatives, business development, client engagement, etc – it becomes quite apparent how “high-touch” the sales discipline is in today’s environment which often includes reduced staffing, loss of legacy talent, and the increased absence of training and corporate resources. The majority of my hospitality clients are franchise hotels, independents, smaller hotel brands, and destination marketing organizations (DMOs, or convention & visitors bureaus). Interestingly enough, the challenges and “pain points” are consistent in all o
Agilysys Taps Hospitality Veteran Joe Youssef as SVP, Sales & Chief Commercial Officer
Agilysys | August 15, 2024
August 15, 2024 (ALPHARETTA, Ga.) – Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software solutions and services, today announced Joe Youssef – who has led multiple functions, solution verticals and regional markets during his 18-year career at global travel and tourism technology innovator Amadeus – will join the Company as Senior Vice President, Sales, Americas and EMEA and Chief Commercial Officer. Joe Youssef’s extensive career in the travel and hospitality industry has established him as a visionary executive and a key market influencer for pioneering technology. Mr. Youssef joined Amadeus in 2006