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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
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Defining Blended Travel and Its TAM Through Marriott Hotel Examples
Adam and Larry Mogelonsky | October 30, 2024
By Adam and Larry Mogelonsky Every hotelier is already thinking about ways to take advantage of the growth of remote work and bleisure in the post-pandemic travel landscape. Best described now as ‘blended travel’ due to the many different types of travel it encompasses, let’s take a look at what Marriott is doing so you can learn from their example, as well as convince you a bit more about the opportunity here – the total addressable market (TAM) as they say. Whether remote work, temporary relocation, staycation or digital nomadism, with these emerging blended travel dispositions in mind, it behooves hotels to adjust their commerc
Global Hospitality Study Exposes Critical ‘Aspiration-Reality Gap’ in Measuring Per-Guest Revenue Beyond the Room
Agilysys | October 30, 2024
-- Research from Agilysys reveals 82% of hospitality executives recognize the value of augmenting RevPAR metrics with Revenue Per Available Guest (RevPAG) goals, but 56% feel unprepared to do so -- Oct 30, 2024 (SAN ANTONIO, Texas and ALPHARETTA, Ga.) – Today at the American Hotel and Lodging Association’s The Hospitality Show being held in San Antonio, Texas, Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software solutions and services, released the findings of its 2024 Global Hospitality Impact Study: Unlocking Revenue Beyond the Room. This comprehensive survey of 489 hospitality executives and tec
Canadian Hotel Development Reaches Historic Heights
LODGING ECONOMETRICS | October 30, 2024
The latest Lodging Econometrics (LE) data from Q3 2024 reveals unprecedented growth in Canada’s hotel development pipeline, with key indicators suggesting an expansion phase is underway. The total pipeline has reached a historic peak of 327 projects (40,799 rooms), with year-over-year growth rates of 19% in projects and 8% in rooms indicating strong developer confidence. Current under construction activity shows remarkable acceleration, with 81 active projects (10,596 rooms) representing a 45% surge in projects and a 29% increase in rooms year-over-year. The early planning phase has experienced the most dramatic growth, with 177 project
Hiring, Supporting Justice-Impacted Individuals in the Workplace
Penn State School of Hospitality Management  | October 30, 2024
UNIVERSITY PARK, Pa. — Hiring those who have criminal records or histories of incarceration serves a significant role in the integration of those individuals back into society while helping hospitality businesses withstand labor shortages, according to researchers in the Penn State School of Hospitality Management. The researchers developed a framework to guide hospitality businesses in the efforts to break down barriers of bias and destigmatize the hiring of these individuals. The team identified three major stakeholder groups — the hired employees, those in the correctional system responsible for administering and overseei
PolyU Tripartite Hospitality Programme Celebrates 10 Years of Excellence
PolyU School of Hotel and Tourism Management | October 30, 2024
On the occasion of the 10th anniversary of the tripartite Master of Science in Global Hospitality Business (MGH) programme, three international leaders of hospitality and tourism education – the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU), EHL Hospitality Business School (EHL) in Switzerland, and the Conrad N. Hilton College of Global Hospitality Leadership at the University of Houston (UH), USA – have come together to sign a Memorandum of Understanding (MoU) to ensure the continuation of this innovative educational strategy. The signing ceremony took place on 16 October 2024 at the SH
Day Two at The Hospitality Show Delivers Game-Changing Insights, Hands-On Experiences, and Unmatched Networking for Hotel Owners and Operators
The Hospitality Show | October 30, 2024
SAN ANTONIO (Oct. 30, 2024) –The Hospitality Show (The Show), produced by Questex and the American Hotel & Lodging Association (AHLA), continued today for a second day of programming for hotel owners and operators at the Henry B. González Convention Center in San Antonio, Texas. The Show also celebrated the grand opening of its expo floor, which featured over 400 of the industry’s top vendors offering solutions to drive innovation and profitability, interactive showcases, and dedicated breakout sessions. The main stage opened with three sessions designed to provide insights into growth through development, technology, and commerci
AHLA Names 2024’S Top General Managers, Hospitality Tech Innovators at The Hospitality Show
The Hospitality Show | October 30, 2024
SAN ANTONIO (Oct. 30, 2024) – The American Hotel & Lodging Association (AHLA) today announced its 2024 General Managers of the Year, TechOvation, and Technology Acceleration Award winners during The Hospitality Show in San Antonio, Texas. AHLA’s 2024 general managers of the year are: GM Lifetime Achievement Award: The Omni Homestead Resort & Spa, Hot Springs, Va., Managing Director Mark Spadoni GM of the Year, Extended Stay Property: TownePlace Suites by Marriott Naples, Fla., General Manager Dasha Chayka GM of the Year, Select-Service Property: Holiday Inn Express and Suites, Twin Falls, Idaho, General Manager Tif
Thynk Announces Partnership With Cvent to Elevate Hospitality Sales Through Next-Generation Integrations
Thynk | October 30, 2024
Companies aim to drive group sales performance for hotels and venues by streamlining event operations Partnership includes integrations between Thynk and three of Cvent’s leading hotel solutions, Cvent Supplier Network, Smart Custom Proposals and Cvent Event Diagramming  Brussels, Belgium & Tysons, Va. – October 30, 2024: Thynk, a provider of next-generation hospitality commercial management solutions, and Cvent, an industry-leading meetings, events, and hospitality technology provider, have announced a strategic partnership to empower hotel and venue sales teams with the solutions they need to drive greater business results. Th