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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
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Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
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Luxury Travel: Trends and Opportunities
Nandika Udupihilla | August 7, 2024
The global luxury travel market is booming. Not only is there an increasing spending by elite travellers to visit new places, but the preference for micro trips, escapism, and experience economy is also giving rise to the rapidly expanding tourism sector across the globe. The market is fuelled by the shifting customer behaviour of paying more for a truly memorable experience. Who is the luxury traveller? Contrary to popular belief, luxury travellers do not always mean “wealthy travellers.” For each group, luxury means a different experience. Aspiring luxury: Often millennials, they are known for being digital savvy and
Peachtree Group Promotes Vickie Callahan to President of Hospitality Management Division
Peachtree Group | August 7, 2024
Peachtree Group Promotes Vickie Callahan to President of Hospitality Management Division ATLANTA (Aug. 7, 2024) – Peachtree Group ("Peachtree") today announced that Vickie Callahan has been promoted to president of the firm's hospitality management division. In her new role, Callahan will oversee the company's portfolio of owned and third-party managed hotels, totaling 88 hotels across 27 brands and 11,173 rooms in 23 states and Washington, D.C. "Since joining us in 2020 as senior vice president of revenue generation, Vickie has been an invaluable member of our team," said Greg Friedman, managing principal and CEO of Peachtree Group.
Radisson Debuts in the Heart of the Champagne Region With the Opening of Radisson Hotel Reims
Radisson Hotel Group | August 7, 2024
Brussels - 7 August 2024 Radisson Hotel Group is delighted to announce its debut in the heart of the Champagne region with the opening of Radisson Hotel Reims. This contemporary hotel bolsters the upscale Radisson brand in France, marking its second location in the country. Situated just steps away from the vibrant Halles du Boulingrin and directly opposite the Reims Arena, Radisson Hotel Reims is poised to become a premier destination for travelers seeking a harmonious and enriching travel experience. Designed by the renowned Anna Moussinet, Radisson Hotel Reims seamlessly blends timeless architectural design with modern ae
Shiji Introduces Seamless Integration With Wi-Q for Enhanced Mobile Ordering
Shiji | August 7, 2024
Adding additional mobile ordering options to Shiji’s Infrasys Cloud POS boosts F&B efficiency, enhances guest experiences, and streamlines operations for hoteliers. ATLANTA, Georgia, United States, August 7, 2024 – Shiji, the global leader in hospitality technology, is thrilled to announce the seamless integration of its Infrasys Cloud POS with Wi-Q, a leading mobile ordering platform for the hospitality industry. The integration facilitates a smooth and unified experience for both guests and hotel operators, significantly simplifying the ordering process and optimizing menu management. With the robust open API capability t
Hilton Reports Second Quarter Results
Hilton | August 7, 2024
MCLEAN, VA - Hilton Worldwide Holdings Inc. ("Hilton," "the Company," "we," "us" or "our") (NYSE: HLT) today reported its second quarter 2024 results. Highlights include: Diluted EPS was $1.67 for the second quarter, and diluted EPS, adjusted for special items, was $1.91 Net income was $422 million for the second quarter Adjusted EBITDA was $917 million for the second quarter System-wide comparable RevPAR increased 3.5 percent, on a currency neutral basis, for the second quarter compared to the same period in 2023 Approved 62,700 new rooms for development during the second quarter, bringing our development pipeline to a recor
Madrid Market Pulse 2024 – Smashing the Rate Ceiling
Cassandre Pene | August 7, 2024
As the capital of Spain, Madrid holds a prominent position as a cultural, economic and political hub in Europe. Its rich history, vibrant arts scene, world-renowned culinary offerings as well as its many corporate head offices and financial institutions attract a diverse range of visitors, including both leisure travellers and business professionals. Additionally, Madrid's strategic location within Spain and its well-connected transportation infrastructure, including its international airport and high-speed rail services, facilitate easy access for both domestic and international travellers. The city's tourism sector, which was heavily impact
Learning a Bit About Integrated Welltech
Adam and Larry Mogelonsky | August 7, 2024
By Adam and Larry Mogelonsky At HITEC 2024 this past June, one of us (Adam) gave a presentation on wellness technologies (‘welltech’), how they can help hotel organizations grow their businesses and how IT directors are instrumental in making this all happen through effective team management and merchandizing. One important step for all hoteliers is to first learn a bit about wellness and how the body works in order to know what’s right for your brand. For hotel technologists, our everyday jargon is the PMS, CRS, POS, IBE, CRM, BI, AI, ML, PCI, as well as financial KPIs to monitor like GOPPAR, GSS or CPOR. But there’s a whole other
Navigating the Complex World of Conversational AI – Part 3
Travel Outlook, the premier hotel call center™ | August 7, 2024
Elevating Hotel Operations with Conversational AI By John Smallwood, President of Travel Outlook August 2024 Recently, we explored how conversational AI, particularly Annette the Virtual Agent™, enhances guest experiences by understanding complex requests, personalizing interactions, and providing multilingual support. In the third part of our series, we will explore Annette's ability to handle a multitude of frequently asked questions (FAQs), route calls to internal departments, and seamlessly transition guests to live agents when needed. Dive in below as we explore the advanced capabilities of Annette, and how she helps your hotel