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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Centerâ„¢ | October 2, 2024
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Sebastián Blanco Appointed New General Manager at The Vines Resort & Spa
The Vines Resort & Spa | August 6, 2024
The award-winning hotel in the heart of Mendoza, The Vines Resort & Spa, has named Sebastián Blanco the new General Manager! Sebastián Blanco brings over two decades of luxury hospitality experience to this esteemed resort. His illustrious career includes key roles with prestigious brands such as Four Seasons and Hyatt, where he honed his expertise in Rooms, Food and Beverage, Revenue Management, and Sales and Marketing. His journey in the hospitality industry began with a deep passion for creating exceptional guest experiences, a passion that has only grown stronger over the years. Before joining The Vines Resort & Spa, SebastiÃ
Five Key Hospitality Trends for Attracting Tomorrow’s Travelers
Manfred Abraham, CEO, Yonder Consulting | August 6, 2024
By Manfred Abraham, CEO, Yonder Consulting Picture this: As you step up to the check-in counter at a hotel, the receptionist asks, ‘Have you stayed with us before?’ This seemingly simple question reveals a critical flaw in the hotel’s operations and shows that the hotel is falling behind in the way the industry is moving. Let me explain. The travel and hospitality industries were some of the most impacted industries by recent world events. This gave both boutique and chain hotels a chance to evaluate their offerings and take a step back to see what guests really want from their stay. This has resulted in several key trends that will
IHG Shares Half Year Results to 30 June 2024
IHG Hotels & Resorts | August 6, 2024
Strong performance with operating profit from reportable segments +12% and Adjusted EPS +12%; record signings; on track to return over $1bn to shareholders; confident in long-term growth drivers 1Definitions for non-GAAP measures can be found in the ‘Key performance measures and non-GAAP measures’ section, along with reconciliations of these measures to the most directly comparable line items within the Interim Financial Statements. Trading and revenue H1 Global RevPAR1 +3.0% (Q2 +3.2%), Americas +1.7% (Q2 +3.3%), EMEAA +7.5% (Q2 +6.3%) and Greater China -2.6% (Q2 -7.0%); US RevPAR positive from April, and +2.5% for Q2
Hotel Owners/Operators Beware: You May Be Responsible for More Than 25 Tax Types Paid Regularly to Multiple Jurisdictions
Sam Guevara | August 6, 2024
By: Sam Guevara, Principal, Practice Leader of Tax Technology at Ryan Operators of hotels face a daunting challenge in keeping up and complying with the myriad of tax types, rates, and rules in the locations in which they operate. Failure to comply with local and state taxes can result in liens, loss of licenses, or portions of your operations being temporarily shut down, all potentially impacting revenue, sales of properties, or refinancing. Â A Typical Weekend Stay Take for example a typical weekend visit by a couple at one of your properties. This couple used an online travel agency (OTA) to book a room and rented a car upon arriving a
Save the Date: Hunter Hotel Investment Conferences Unveils 2025 Dates and Messaging
The Hunter Hotel Investment Conference | August 6, 2024
ATLANTA (August 6, 2024) – The Hunter Hotel Investment Conference (“HUNTERâ€), founded by Hunter Hotel Advisors and Georgia State University, today announced the dates and messaging for its highly anticipated 36th conference. The event is scheduled to take place from March 18-20, 2025, at the Atlanta Marriott Marquis. Registration for the conference will open on Monday, August 19, 2024. Under the messaging “Elevate Your Game,â€Â this year’s conference aims to inspire attendees to elevate their networks, industry knowledge and deal-making strategies. This call-to-action will be integrated throughout the event’s content and pro
Hotel Sales Habitudes for Booking More Groups, Conferences, and Events – Complimentary Registration Now Open for Doug Kennedy’s Next Webca...
Doug Kennedy | August 6, 2024
Sponsored By Travel Outlook and Track Hospitality Software Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, August 16, from Noon – 12:45pm EST. REGISTER HERE “Today’s hotel and event salespeople work in completely different environments than most of their leaders experienced,†said KTN President Doug Kennedy. “Meeting planning and event booking sites have created a flood of leads, which can be overwhelming for salespeople.† When revenues drop, salespeople are required to meet prospecting quotas, based on a set number of calls, sent ema
MOLLIE Aspen Partners With Hotel Internet Services for Future-Proof WiFi and High-Speed Guest Connectivity
Hotel Internet Services, Inc. | August 6, 2024
Luxury boutique property adopts scalable network design to support new advances in smart internet technology. ASPEN, Colo. — August 6, 2024 — Hotel Internet Services (HIS), a full-service provider of internet connectivity services and solutions for the hospitality industry, has announced the deployment of a sophisticated WiFi network upgrade for MOLLIE Aspen in Aspen, Colorado. A newly constructed luxury property designed to reflect the natural beauty of its mountain surroundings and offer refined comfort and convenience to its guests, MOLLIE Aspen selected HIS to design and implement a scalable network that would outperform typical Wi
USALI 12th Revised Edition, Deep Dive: Annual Mandatory Brand and Operator Costs – Schedule 16
HFTP | August 5, 2024
Just released, the Uniform System of Accounts for the Lodging Industry (USALI) 12th Revised Edition has been meticulously updated by the Global Finance Committee (GFC)  with guiding principles to enhance transparency in reporting, broaden data sets to better inform decision-making, and align with contemporary practices. To support its release, GFC members are also presenting a series of webinars. Be sure to register for the monthly “USALI 12th Revised Edition, Deep Dive†webinars running through September 2024.  Accompanying the webinars are correlating blog posts, including this one which precedes the webinar “USALI 12th Re