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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
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AHLA Statement Regarding Lack of Senate Action on Hotel Tax Relief Bill
AHLA | August 2, 2024
WASHINGTON (Aug. 2, 2024) – American Hotel & Lodging Association (AHLA) Interim President & CEO Kevin Carey issued the following statement today after the Senate failed to advance the Tax Relief for American Families and Workers Act, H.R. 7024. “We’re disappointed the Senate failed to advance this bipartisan bill, which would provide critical tax relief for hoteliers who are still struggling to deal with a nationwide workforce shortage, multiple harmful new federal regulations, and the lingering effects of inflation,” said AHLA Interim President & CEO Kevin Carey. “AHLA is grateful to Rep. Jason Smith and Sen. Ron W
U.S. Hotel Results for Week Ending 27 July
CoStar Group | August 2, 2024
WASHINGTON – 2 August 2024 – The U.S. hotel industry reported lower performance results than the previous week and mixed comparisons year over year, according to CoStar’s latest data through 27 July. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 21-27 July 2024 (percentage change from comparable week in 2023): Occupancy: 72.0% (-0.4%) Average daily rate (ADR): US$164.45 (+1.3%) Revenue per available room (RevPAR): US$118.37 (+0.9%) Among the Top 25 Markets, New Orleans saw the highest year-over-year occupancy increase (+16.9% to 66.7%).
Lodging Econometrics: Dallas Continues to Lead U.S. Construction Pipeline
Lodging Magazine | August 2, 2024
According to the recent Q2 2024 United States Construction Pipeline Trend Report from Lodging Econometrics (LE), at the close of the quarter, the five markets with the largest hotel construction pipelines were led by Dallas with 189 projects, just four projects shy of its record-high at the end of Q4 2023 and a new record-high 22,392 rooms. Atlanta followed with a record-high 159 projects/18,522 rooms, then the Inland Empire with a record-high 124 projects/12,569 rooms, Nashville with 123 projects/15,924 rooms, and Phoenix with 120 projects/15,627 rooms. Ten states claim 60 percent of the rooms in the pipeline: Texas, California, Florida
Recent Challenges Faced by the Monterey County Lodging Market
Curtis Herbolich | August 2, 2024
Similar to other resort destinations in California, Monterey County was initially affected by the COVID-19 pandemic; however, the economic effects in 2020 were somewhat minimized by the market’s proximity to the San Francisco Bay Area. Monterey’s appeal as a picturesque, lower-density, drive-to destination drew significant interest from those seeking refuge from urban centers during the pandemic. According to STR, Monterey County experienced a faster rebound across all hotel performance metrics in 2021 than the San Francisco Bay Area, driven by a surge in demand for outdoor leisure attractions, such as Pebble Beach Golf Resorts, Big
Four Takeaways from Destinations International
Andrew van der Feltz | August 2, 2024
By Andrew van der Feltz, Global Senior Director, Business Development, Expedia Group Media Solutions Several key themes drove the conversation at this year’s Destinations International Annual Convention. While some of these topics aren’t necessarily new, their impact on destinations and the opportunities they create are evolving. Hear are our top four takeaways from this year’s event. 1. Improving underserved travelers’ experiences should be a priority. Diversity and inclusion play a vital role in travel. Conversations highlighted perspectives on social inclusion from a range of destination marketing organizations, including H
Two Sides of Customer Service: The Dark Side and the Shep Side
Shep Hyken | August 2, 2024
Let’s play a game. We can call it Lousy Service Versus Good Service, or a better title I came up with: The Dark Side Versus the Shep Side. The Dark Side of service is just bad. The opposite is what I teach in my CX keynote speeches and customer service training program. Here are some Dark Side and Shep Side examples: Dark Side: Making customers wait for long, unreasonable lengths of time. Shep Side: Customers don’t wait. But that’s not always possible, so if they do have to wait, they are told how long, and the company honors its commitment. Dark Side: Employees are rude. In my annual customer service r
Hotel Indigo Jabal Akhdar Resort & Spa Debuts in the Mountains of Oman
IHG | August 1, 2024
Dubai, United Arab Emirates, 3 September 2024: IHG Hotels & Resorts debuts its first Hotel Indigo resort in the Middle East with the opening of Hotel Indigo Jabal Akhdar Resort & Spa. Jabal Akhdar, meaning "Green Mountain" in Arabic, is a majestic range in Oman known for its stunning landscapes and cooler climate. Famed for terraced gardens, ancient villages, and dramatic canyons, the new Hotel Indigo resort is nestled 2,000 metres above sea level, featuring 173 beautifully designed rooms, suites, and chalets, each offering majestic views of the neighbouring mountains. The new property is located a two-hour drive from Oman’s c
Rhode Island’s Newport Harbor Island Resort Welcomes Jaysen Elrod as Executive Chef
Newport Harbor Island Resort | August 1, 2024
The newly renovated coastal resort appoints Jaysen Elrod to oversee culinary operations NEWPORT, RI. (August 1, 2024) – The newly reopened Newport Harbor Island Resort, a quintessential New England coastal destination and the only resort on Goat Island, announces the appointment of Jaysen Elrod to Executive Chef, effective immediately. In his new role, Elrod has overseen the re-concepting of the on-site dining outlets and will manage all culinary operations for the resort, which just underwent a $50 million renovation in time for the summer season. “We are thrilled to announce this incredibly well-deserved promotion for Chef Jays