Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
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Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
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The Profit-Oriented Revenue Management Revolution To Maximize Profitability in Hospitality
Detlev Remy | July 30, 2024
Traditional revenue management concepts in the hospitality industry have evolved significantly in recent years due to technological changes, consumer behavior, and market dynamics. Where revenue management used to focus on maximizing room revenue alone, profit-oriented revenue management shifted the focus to ancillary revenue streams like food and beverage, spa services, events, and other on-site amenities. Instead of static pricing models that were used in the past, hotels can now rely on dynamic pricing models that adjust rates in real time based on demand, competition, and market conditions using advanced algorithms and AI. Whereas revenu
HFTP Celebrates the Olympics With Special Offer to Join Association
HFTP | July 30, 2024
The Olympics promotes hospitality, universality, international cooperation and interconnectedness. As a global, non-profit hospitality association, so does HFTP. It is an exciting time for the world right now. While we celebrate the teams and athletes from around the world as they go for the gold in the Summer Olympic Games Paris 2024, consider joining the leading association for hospitality financial and technology professionals at a discounted annual dues rate of $224 USD (regularly $450). The offer is valid through August 31, 2024. To redeem this special, limited-time offer, use code GO4GOLD24 when you register online at ww
IRIS Partners With W Sydney To Enhance the Guest Stay With Mobile F&B Ordering and Guest Directory App
IRIS | July 30, 2024
Darling Harbour's newest luxury hotel leverages IRIS’ app at their hotel to enhance F&B operations and provide a seamless digital experience to guests. IRIS, a global market leader in mobile ordering and digital guest experience solutions for hotels, has been chosen by W Sydney to provide a personalised, digital ordering experience to guests and improve operational efficiencies with its cutting-edge hospitality platform. With 588 stylish rooms and suites, and multi-venue dining experiences, W Sydney brings a new energy and modern take on luxury to the city and harbour waterfront. The five-star hotel, rising over Darling Harbour, was
How Dashboards Put Your Finance Team in the Driver’s Seat
Jill Wilder | July 30, 2024
By: Jill Wilder, President of Aptech I recently heard an interesting metaphor about a specific hotel accounting system feature: Having a dashboard moves you from driving with your eyes in the rearview mirror to facing forward. You wouldn't drive a car solely using the rearview mirror, you would want to look forward and have a full, clear picture of what is in front of you. It's the same with your hotel's accounting software; just like the driver of a car, a hotel's finance team needs a dashboard right in front of them to make quick, educated decisions. The hotel and resort industry market size worldwide reached 1.5 trillion USD last ye
Crescent Hotels & Resorts Selected to Manage Dual-Branded Development in Phoenix
Crescent Hotels & Resorts | July 29, 2024
Phoenix, AZ (July 29, 2024) – Crescent Hotels & Resorts announced the management of a pioneering dual-branded hotel development, the AC Hotel by Marriott North Phoenix at Norterra and Element by Westin North Phoenix at Norterra. The project broke ground in May 2024 and is expected to open in late 2025. This venture is a collaborative effort between North Texas developer Jackson Shaw and Tucson-based Holualoa Companies. "The new dual-branded hotel project in Phoenix's Norterra neighborhood presents a strong opportunity to cater to the area’s growing business demands. The thriving tech corridor is ripe for a hotel that can ac
Standard International Unveils New Hospitality Brand, “The StandardX”
Standard International Holdings | July 29, 2024
This August, the iconic lifestyle hotel brand debuts its inaugural concept in Melbourne, Australia As times evolve and people change, so do hotels, and no brand captures this transformation quite like The Standard, a pioneer of lifestyle hotels. With a rich history of igniting cultural shifts while delivering unforgettable hospitality in marquee locations such as New York, Miami, London, and Bangkok, as well as chic outposts in Hua Hin, Ibiza, and the Maldives, The Standard is no stranger to reinvention. And just as every elegant it-girl has her wild side, so does The Standard. Enter The StandardX, Melbourne – opening on August 8 – th
AI 101: A Primer on How It Is Structured
HFTP | July 29, 2024
Artificial intelligence (AI) is a term that dominates conversations in many contexts. However, many people struggle to provide an explanation of what AI is and how it functions. The release of OpenAI's ChatGPT in 2022 has reignited the hype surrounding AI, but this excitement is not new. AI has been a topic of interest since 1956, when John McCarthy organized a conference in Dartmouth, New Hampshire, where scientists gathered to discuss and explore the possibilities of AI. The term "artificial intelligence" was first used at this event, which marked the beginning of a field that has continued to fascinate and develop ever since. How is AI de
Eliminate Customer Anxiety
Shep Hyken | July 29, 2024
If you have been to a Disney theme park, you know about standing in long lines. There are also signs that tell you how long your wait will be. Guests like this. When you use Uber or Lyft for transportation, they not only tell you how long before your driver arrives, they also show you a map where you can track how close (or far) the driver is from where you are waiting. When you order anything from Amazon, you receive at least three emails. The moment you place an order, you receive an email confirmation. Another email shows up in your inbox to let you know your order has shipped. And then, another email is sent once the order arriv