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Grand Residences Riviera Cancun Names Hector Renteria Guzman as New Executive Chef
Grand Residences Riviera Cancun | December 8, 2020
CANCUN, México – December 8, 2020 – Grand Residences Riviera Cancun, an all-suite beachfront resort and member of The Leading Hotels of the World®, announces today the appointment of Hector Renteria Guzman as the resort’s new Executive Chef. Guzman brings his vast knowledge of providing exemplary cuisine to guests within the hospitality industry to his new position at Grand Residences. “Guzman’s understanding of both local and global ingredients and how they best pair in creating the perfect dish will work to further enhance the culinary experience for our guests,” said Daniela Trava Albarran, General Manager at Grand Re
Rockbridge Completes Expansive Renovation of Embassy Suites in Metropolitan Detroit
Rockbridge | December 8, 2020
Columbus, OH, December 8, 2020 – Rockbridge has finalized a full-scale renovation of the 251-suite Embassy Suites by Hilton Detroit Troy/Auburn Hills in Troy, Michigan. The hotel is owned by Rockbridge and managed by HVMG. As part of the expansive renovation, all guestrooms, public spaces, restaurant, and meeting rooms were completely updated. “This renovation has revitalized the Embassy Suites by Hilton Detroit Troy/Auburn Hills and will reinforce its position as a market leader,” said Chris Diffley, Managing Director, Investments at Rockbridge. “It has served as a preferred hotel for many of the corporate and leisure travelers t
Noble’s Rodney Williams to Retire
Noble | December 8, 2020
Atlanta, Georgia (December 8, 2020) – Following nearly two decades of invaluable leadership with Noble Investment Group ("Noble") and an outstanding forty-year career in hospitality, Rodney Williams will be retiring at the end of this year. As a part of a multi-year succession plan, Mr. Williams announced his retirement to Noble's senior team in January. He will continue to serve on the firm’s investment committee as a senior advisor. "Rodney's impact on our Noble organization has been profound. His vision, integrity, and devotion have made us a better team. His benevolence and grace have made me a better person. Perhaps Rodney's most
Hospitality Ventures Management Group (HVMG) Ramps Up Lender Real Estate Owned (REO) Management and Receivership Activity
Hospitality Ventures Management Group | December 8, 2020
ATLANTA, Dec. 8, 2020—Hospitality Ventures Management Group (HVMG), an Atlanta-based, private hotel investment, ownership and management company, today announced that it has ramped up its Real Estate Owned (REO) management and receivership activity with the addition of two foreclosed IHG franchised hotels in Killeen, Texas. The company expects its role assisting lenders to continue to expand as industry RevPAR levels remain at roughly half of 2019 performance levels and an on-going surge in COVID-19 infections continues. “After some nine months of sharp hospitality industry declines, we are seeing the beginning of the cycle when CMBS
Best Western Plus Cotton Tree Inn- Sandy Adopts BeyondTV GuestCast™ by Hotel Internet Services to Cater to Guest Demands for Access to Streamed Cont...
Hotel Internet Services, Inc. | December 8, 2020
SANDY, Utah — December 8, 2020 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has successfully enhanced the guestroom entertainment abilities of Best Western Cotton Tree Inn- Sandy with the implementation of BeyondTV GuestCast™. Located just 20 miles south of Salt Lake City, the Utah-based property’s recent renovations to ensure high satisfaction rates are now bolstered by the ability for guests to instantly convert guestroom televisions into their own highly personalized entertainment portals using the latest in secure content casting technology With increasing numbers of guests aski
The Inn at Harbor Shores Waterfront Resort and Condo Residences Leverages Maestro PMS and Intelity Integration to Enhance Contactless Guest Experience...
The Inn At Harbor Shores | December 8, 2020
Markham, Ontario, Dec. 8, 2020 — The Inn at Harbor Shores in St. Joseph, Mich., quickly adapted to the coronavirus pandemic as it was unfolding by leveraging an integration between Maestro, the preferred cloud and on-premise Web browser and Windows property-management system for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups, and INTELITY, a leader in end-to-end guest experience technology. The joint technology is enabling the 92-room waterfront resort to enhance its contactless user experience for guests in a variety of ways. “The integration has allowed our guests to request amenit
Tourism Tidbits: How to Re-Enchant Tourism
Peter Tarlow | December 7, 2020
By Dr. Peter Tarlow With the now real potential for a vaccine, we can begin to think about post – pandemic tourism. After Covid-19 becomes a tragic chapter in the history of tourism industry leaders shall have to find ways to rebuild the industry and to increase both the number of people traveling and regain profitability. The hoped for and desired boom of 2021 can be very positive, but the tourism industry must be careful not to repeat the failures of the pre-Covid-19 tourism world and once again create a world of over-tourism. It behooves us all to remember that in English we derive the word “travel” from the French word for work
New Key Appointments to Manage Culinary Arts at The Langham, Hong Kong
The Langham, Hong Kong | December 7, 2020
(Hong Kong, 7 December 2020) – The Langham, Hong Kong appoints Michael J Donlevy as Culinary Director and Ng Tzer Tzun in his right-hand position as Executive Sous Chef. Together, they will lead the hotel’s culinary brigade in overseeing dining operations at the 498-room luxury hotel with six restaurants and bars, private dining for guests in residence, The Langham Club Lounge, as well as catering for various creative events. With a distinguished career spanning over three decades in the culinary arts, the Australian native of Irish descent began his apprenticeship and emerging career posts in the Regent, Marriott and Hilton Hotels in Sy