Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
CATEGORY NAME
Charlestowne Hotels Appoints Matt Barba as Vice President of Operations
Charlestowne Hotels | December 2, 2020
CHARLESTON, S.C. (December 2, 2020) – Leading hospitality management company Charlestowne Hotels proudly announces the promotion of Matt Barba to its corporate team as vice president of operations. Matt will now lead Charlestowne’s operational strategy of all property management departments, including food and beverage, for a growing portfolio of 50 hotels and counting. He brings nearly thirty years of hospitality experience to his new role, with the last decade dedicated to expanding recognition for Charlestowne Hotels’ growing management capabilities. As Charlestowne’s regional director of operations for four years, Matt manage
Edward Thomas Collection of Hotels Appoints Charlie Lopez-Quintana General Manager of Shutters on the Beach
Edward Thomas Collection | December 2, 2020
SANTA MONICA, CALIF. (December 2, 2020) – Edward Thomas Collection of Hotels (ETC) has announced the appointment of Charlie Lopez-Quintana as General Manager of Shutters on the Beach. Drawing upon more than 20 years of global luxury hospitality experience, including three years at the hotel’s sister property, Hotel Casa del Mar, Lopez-Quintana will oversee all operations of the luxury oceanfront property. “It’s our pleasure to welcome Charlie Lopez-Quintana to Shutters on the Beach in this new leadership role as general manager and we thank him for the impact he made at Hotel Casa del Mar,” said Klaus Mennekes, Edward Thomas Co
Oxford Capital Group Expands California Portfolio With Acquisition of 5 Hotels
Oxford Capital Group, LLC and Oxford Hotels & Resorts, LLC | December 2, 2020
(SAN FRANCISCO, CA; December 2, 2020) – Oxford Capital Group, LLC announces today the acquisition of five Bay Area hotels (three in San Francisco: King George Hotel; Hotel Griffon; and The Inn at Union Square; and two in Silicon Valley: Creekside Inn in Palo Alto and Hotel Los Gatos) with plans to reposition many of the assets. Oxford Capital Group’s wholly owned affiliate, Chicago-based Oxford Hotels & Resorts, LLC, takes over management of the properties as of today. These five hotels bring Oxford’s Bay Area footprint to nine properties, and join its growing national lifestyle hotel portfolio, which includes Godfrey; LondonHous
Wolfgang Puck and Pendry West Hollywood Name Mark Andelbradt as Executive Chef
Pendry West Hollywood | December 2, 2020
Los Angeles, Calif. (December 2, 2020) – Wolfgang Puck Fine Dining Group and Pendry West Hollywood are proud to jointly announce the appointment of Mark Andelbradt as executive chef of Pendry West Hollywood. Andelbradt, a long-time executive chef with the Wolfgang Puck Fine Dining Group, will oversee the culinary execution of the legendary chef’s Merois, which will showcase the sophisticated subtleties of Japanese, Southeast Asian and French/California cuisine, and casual street-side European style café, Ospero. He will also be responsible for the menu at The Britely, a modern social club located on the property, in addition to speci
The Automat Concept – What’s Old Is New Again With Technology: Opportunity for Hotels
Dr. Frederick DeMicco | December 2, 2020
By Frederick J. DeMicco, Ph.D. and Isaiah Morrow, MBA Student, The School of Hotel and Restaurant Management, The W.A. Franke College of Business, Northern Arizona University A restaurant without waiters or workers behind the counter seems like an idea from the future; Ironically, this is an idea of the past. This concept is called an Automat, it was popularized in the early 1900s after the Spanish Flu Pandemic (Figure 1). Horn & Hardart, the largest Automat opened in New York in 1912 without any visible employees’ whatsoever costumers inserted their money into a glass-enclosed kiosk and enjoyed a steaming plate of freshly made food
Maximizing Guest Revenues Starts With Prearrival Tech
Larry Mogelonsky | December 2, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) We’re now in the long tail of the pandemic. Our properties have upgraded our safety protocols to prevent the spread of COVID-19, but groups and corporate clients will still take some time to trickle back to their pre-pandemic levels. This means a reliance on leisure – local, regional, staycations, workcations and so on – thereby making it clear the need to maximizing what revenue you can capture from each guest instead of relying on boosting occupancy to stay out of the red. When we consider optimizing revenues on a ‘per guest basis’, the most useful metric to organize any
The Ritz-Carlton, Tokyo Appoints Sandro Gamba as Executive Chef
The Ritz-Carlton, Tokyo | December 2, 2020
TOKYO, Japan – December 2, 2020 – The Ritz-Carlton, Tokyo, is pleased to announce the appointment of Sandro Gamba as Executive Chef of the iconic luxury hotel. Chef Gamba joins The Ritz-Carlton, Tokyo with many years of experience in the luxury hospitality industry, most recently holding the positions of Director of Culinary Operations at Rosewood Hong Kong and Executive Chef at The Ritz-Carlton Shanghai, Pudong. Drawing from a wealth of knowledge, experience and passion, Gamba creates distinct and delectable menus for seven restaurants and bar at The Ritz-Carlton, Tokyo. Having opened restaurants in more than 20 hotels in all corners
William Haley Appointed Director of Food & Beverage of Hotel Cerro
Hotel Cerro | December 2, 2020
(San Luis Obispo, CA) – San Luis Obispo’s premier luxury property, Hotel Cerro, is pleased to announce the appointment of a new Director of Food & Beverage, William “Bill” Haley. Haley will be overseeing all of Hotel Cerro’s dining and room service operations, including the hotel’s signature restaurant, Brasserie SLO. A native of Northern California and a graduate of Cal Poly with a degree in Agricultural Business, as well as Wine and Viticulture, he returns to the city of San Luis Obispo after more than a decade gaining valuable experience in the hospitality field. Most recently, Haley was the General Manager of the res