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The 2020 Hospitality and Tourism Trends That Will Likely Stay in 2021 and Beyond
Linchi Kwok | December 2, 2020
By Linchi Kwok The COVID-19 pandemic had made an unprecedented impact on the global economy in 2020. The good news is the long-waited COVID-19 vaccines will soon become available. Let’s hope that the coronavirus will disappear soon as we enter the New Year. Looking back before we look forward At year-end 2019, I predicted a few 2020 trends in hospitality, retail, and tourism businesses. For example, I recommended that we should pay special attention to the following areas: A shifting focus on food delivery, sustainable food, and quick-casual restaurants. Using AI and facial recognition in service operations. The threats from
Revival at The Kimpton Sawyer Hotel Welcomes Brian Crawford as General Manager of Food and Beverage
The Kimpton Sawyer Hotel | December 1, 2020
SACRAMENTO, CALIF. (December 1, 2020) – The Kimpton Sawyer is pleased to announce the appointment of Brian Crawford as general manager of food and beverage. In his new role, Crawford will be responsible for leading the Kimpton Sawyer Hotel’s food and beverage team, in-room dining and catering efforts, in addition to overseeing operations at the hotel’s rooftop restaurant and bar, Revival at the Sawyer. As Sacramento’s first rooftop lounge, Revival features a selection of locally inspired cocktails, mocktails and small bites, overlooking stunning views of Downtown Commons and the Golden 1 Center. Bringing more than seven years of
Donald Lenahan Named General Manager of Minnesota’s Grand View Lodge
Grand View Lodge | December 1, 2020
NISSWA, MINN. (December 1, 2020) – Cote Family Destinations is pleased to announce the appointment of Donald Lenahan to the position of general manager of Grand View Lodge, Spa and Golf Resort. An industry veteran with over 30 years of luxury hospitality experience, Lenahan will oversee all of the management and operations for the iconic lakeside property to continue to position Grand View Lodge as the preferred resort destination in Minnesota and the greater Midwest. Lenahan will drive operations of the year-round resort’s 2,500 feet of beautiful shoreline on Gull Lake, its wide variety of accommodations, North; a boutique hotel, medl
AHLA Statement on Problem Solvers Caucus Bill
AHLA | December 1, 2020
WASHINGTON (December 1, 2020) – The following is a statement from Chip Rogers, president and CEO of the American Hotel & Lodging Association, on the bipartisan, bicameral COVID-19 relief proposal released today by the Problem Solvers Caucus. “The hotel industry has consistently urged lawmakers to grant relief to those affected by the pandemic since March in order to save millions of jobs and small businesses. We applaud the Problem Solvers Caucus for introducing a bipartisan, bicameral coronavirus stimulus bill. We need Congress to prioritize the industries and employees most affected by the crisis. “Every hour Congress doesn’
Survey: 9 in 10 U.S. Voters Want Another COVID Relief Bill
U.S. Travel Association | December 1, 2020
WASHINGTON (December 1, 2020)—Eighty-seven percent of respondents to a recent survey—all of whom voted in the November 3 election—believe there should be another round of coronavirus-related relief from Washington, according to results released Tuesday by the U.S. Travel Association. The survey, conducted for U.S. Travel by the research firm Heart + Mind Strategies LLC, was taken from a nationally representative sample of 1,000 voters. It found strong majority support for another relief bill among every voter group, demographic subgroup, and geographic region. U.S. Travel represents the U.S. economic sector—America’s travel a
Hyatt Signs With Olympus Property Holding Affiliate to Develop Hyatt Regency London Olympia
Hyatt Regency | December 1, 2020
Situated in a new development in West London, Hyatt Regency London Olympia will mark the second Hyatt Regency hotel in the capital LONDON (December 1, 2020) – Hyatt announced today that a Hyatt affiliate has entered into a management agreement with an affiliate of Olympus Property Holding Limited to develop a new Hyatt Regency hotel in London. The 196-room hotel is slated to open in 2024 and will mark the eighth Hyatt-branded property and the second Hyatt Regency hotel in London. Hyatt Regency London Olympia will add to the current portfolio of Hyatt Regency hotels in the United Kingdom, joining Hyatt Regency Birmingham, Hyatt Regen
Sheraton Hong Kong Tung Chung Hotel Opens in Lantau Island
heraton Hotels & Resorts | December 1, 2020
Sheraton Hong Kong Tung Chung Hotel, situated in picturesque Tung Chung, Lantau, opens its doors today. The new hotel will serve as the neighborhood hotspot for locals and travelers to enjoy meaningful connections and elevated guest experiences and adventures within and beyond the hotel. Conveniently located atop T-Bay in Tung Chung, the newest community hub of restaurants, bars and shops, the hotel is only a 10-minute drive from Hong Kong International Airport and Asia-World Expo. It also enjoys close proximity to the Hong Kong Macau-Zhuhai Bridge, the Shenzhen border with China and local attractions which include designer shopping in Ci
Top Ten Trends in Hospitality 2021
Robert Rauch | December 1, 2020
By Robert Rauch Today’s hotel business models look entirely different from their predecessors. COVID-19 is just one earthquake that has jolted the landscape this year. The hotel industry must evolve and reinvent itself to exploit the opportunities and cope with the challenges it faces. After all, this industry is no stranger to disruptions. As we do every year on December 1, the top trends shaping our industry next year will be: 1. Sanitation and Cleanliness Standards Hotel employees and guests must participate in a complete upgrade of sanitization and cleanliness. Each brand has added a different touch, but there are now tw