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Developer R&F UK and Hyatt Plan for Park Hyatt London River Thames at Nine Elms
Park Hyatt | November 25, 2020
CHICAGO --Hyatt Hotels Corporation (NYSE:H) announced today that a Hyatt affiliate has entered into management agreement with R&F UK for a new Hyatt-branded hotel in London. The 203-room Park Hyatt London River Thames is expected to open in 2022 and will be located within R&F UK’s Nine Elms development on the south bank of the river. The addition of the hotel to the U.K. market signifies Hyatt’s continued brand growth into Europe’s leading cities. “The addition of the Park Hyatt brand to London is a key milestone for Hyatt,” said Felicity Black-Roberts, vice president of development Europe, Hyatt. “It has always been a
Wyndham Hotels & Resorts Begins Development of the Wyndham Grand Adelaide in Australia
Wyndham Grand | November 25, 2020
PARSIPPANY, N.J. (November 25, 2020) – Wyndham Hotels & Resorts, the world’s largest hotel franchising company with approximately 9,000 properties across 90 countries, is ramping up its plans for expansion in Australia with the announcement of Wyndham Grand® Adelaide, a major new landmark that will become one of the tallest hotels in South Australia and the first Wyndham Grand hotel for the country when it opens in 2024. Wyndham Grand Adelaide will rise 120 meters from King William Street in Adelaide’s Central Business District, becoming a new icon for the city. The estimated AUD150 million skyscraper is being developed by Equin
Shaner Silver Spring Hotel, LLC Opens the Fairfield Inn & Suites Harrisburg West/Mechanicsburg in Pennsylvania
Shaner Hotels | November 25, 2020
MECHANICSBURG, Pa., November 25, 2020—Officials of Shaner Silver Spring Hotel, LLC, a partnership between Shaner Hotels, an award winning, international hotel owner, operator and developer, and Quarryville, Pa.-based Paul Risk Construction, a fourth generation, family-owned construction company, today announced the grand opening of the 107-room Fairfield Inn & Suites Harrisburg West/Mechanicsburg in Pa. Paul Risk Construction acted as the general contractor during the building process. Shaner Hotels will provide management services for the property. “Construction for all property types has been an uphill battle for most developer
Marriott International Signs Agreement With Magellan Development Group to Open the St. Regis Chicago and the Residences at the St. Regis Chicago in Il...
Marriott International | November 25, 2020
Marriott International, Inc. today announced it has signed an agreement with Magellan Development Group to introduce its iconic St. Regis Hotels & Resorts brand to Chicago. The project is anticipated to include 191 hotel rooms – including 33 spacious suites – and 393 branded residences within the 101-story building. Previously under construction as the luxury Wanda Vista Hotel and Vista Tower, the property is being rebranded as the St. Regis Chicago and the Residences at the St. Regis Chicago. Expected to welcome its first residents in December 2020 and hotel guests by July 2021, the project will serve as a key property in the neighb
Pandemic to Prompt Rise in UK Hotel Insolvencies According to Webinar Experts
HVS | November 25, 2020
London, 25 November 2020: Hotel insolvencies caused by the pandemic are likely to increase through 2021 according to experts speaking at a global webinar held yesterday [24th November] organised by HVS, AlixPartners, Bird & Bird and EP Magazine. Since the outbreak of the Covid-19 pandemic there have been relatively few insolvency situations in the UK’s hotel sector. However, most of the speakers expected this to increase next year, while a poll of the 400+ executive delegates revealed that 77% expected levels of insolvencies to start rising in Q2-Q3 2021. Graeme Smith, managing director of AlixPartners was more upbeat as lower l
Is the China Dream Possible for Rural Tourism Entrepreneurs?
PolyU’s School of Hotel and Tourism Management | November 25, 2020
25 November 2020 - Tourism is a core, but highly volatile, component of China’s grand national strategy for modernisation, according to Dr Eric Chan of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-author in a recently published research paper. The researchers find that less developed areas in particular desperately need to retain people and resources to strengthen their tourism offering. Drawing on a rich dataset of personal narratives, the study sheds light on the emerging phenomenon of urban-rural migration and offers guidance for rural destinations on strategically planning tourism em
Hyatt Regency Phnom Penh Will Open in the Cambodian Capital in Early 2021
November 25, 2020
PHNOM PENH, Cambodia (Nov. 25, 2020) – Hyatt Regency Phnom Penh is set to launch in the Cambodian capital in early 2021, marking the brand’s first venture into one of Asia’s most dynamic cities. With 247 guestrooms including 43 suites, the new contemporary-meets-colonial property is scheduled to open in January 2021 in the heart of Phnom Penh’s Doun Penh district with the hotel website currently taking bookings from Jan. 15, 2021 onwards. “Hyatt Regency Phnom Penh offers much in terms of modern comfort and convenience that travelers would look for in a five-star city hotel,” said Herman Kemp, general manager of Hyatt Regency P
Thanksgiving Week Special: A Recipe for Amazing Customer Service
Shep Hyken | November 25, 2020
As we approach Thanksgiving, I can’t stop thinking about turkey and stuffing—and all the different ways to prepare them. Always thinking about how everything in life ties to customer service, I wondered, “What is a good recipe for customer service?” So, I’ve listed some of the essential ingredients. I’m sure you’ll have a few more to add to this list. In the meantime, this is enough to get you started. As with any good recipe, feel free to spice it up a little! The Right Culture: This is where it starts. Leadership defines the customer service and CX vision for everyone to follow. Good People: The people on the in