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ALICE Announced as the Hotel Operations Technology Provider for Curator Hotel & Resort Collection
ALICE | November 24, 2020
New York, NY – November 24th, 2020 -- ALICE, a leading hospitality operations and management platform, is pleased to announce that it is the preferred operations technology provider for Curator Hotel & Resort Collection, a hand-selected collection of small brands and independent lifestyle hotels and resorts worldwide. In selecting ALICE as their preferred operations technology provider, Curator Hotel & Resort Collection is ensuring its properties have the proper tools for its hotels and staff to provide a superior guest experience. Focused on operational excellence and guest satisfaction, ALICE connects all hotel departments on a
Sonesta Names Vera Manoukian as Chief Operating Officer
Sonesta | November 24, 2020
Newton, MA (November 24, 2020) – Sonesta International Hotels Corporation recently announced the appointment of Vera Manoukian as the company’s new Chief Operating Officer. In her new role, Manoukian will leverage over three decades of hotel industry knowledge, skills, and experience to develop and execute operating strategies for its rapidly growing footprint of branded and managed hotels. Manoukian will work closely with Sonesta President and CEO, Carlos Flores, to expand a culture of best-in-class operational execution while realizing ambitions for exceptional financial results and guest satisfaction during a period of material
Eldridge Acquires the Hudson Hotel and Delano South Beach From sbe
Eldridge | November 24, 2020
GREENWICH, Conn.--Eldridge, a holding company with a unique network of businesses across finance, technology, real estate, and entertainment, has today completed the acquisition of the Hudson Hotel and Delano South Beach, located in New York City and Miami, respectively. Cain International, Eldridge’s real estate investment firm, has been appointed to lead a strategic repositioning of both assets. sbe will retain the Hudson and Delano brand names. The Hudson Hotel is an 878-key hotel located at 356 West 58th Street between 8th and 9th Avenues in Midtown Manhattan. Built in 1929, the hotel enjoys a prime central position, moments away fr
IDeaS and Mews Partner to Provide Two-Way Data Exchange
IDeaS | November 24, 2020
Technology award winners seamlessly connect leading RMS and PMS solutions to transform hotel productivity and guest experience MINNEAPOLIS—Nov. 24, 2020—Hotel-industry-leading technology providers, IDeaS and Mews, announced today a new integration between their best-in-class systems. The 2020 HotelTechAward winners have developed a two-way data exchange that automates the seamless transfer of information between IDeaS’ revenue management solutions and Mews Commander, a property management system (PMS). Optimize revenue for all hotels and room types – Both IDeaS Revenue Management System (RMS) and IDeaS G3 RMS enable hoteliers to
Insignia Hospitality Group Opens the Courtyard by Marriott Houston I-10 West/Memorial in Texas
Courtyard by Marriott | November 24, 2020
HOUSTON – November 24, 2020 – Insignia Hospitality Group, Inc., a leading hotel developer and operator located in Midland, Texas today announced the opening of the Courtyard by Marriott Houston I-10 West/Memorial. The 128-room hotel, located at 9444 Katy Freeway offers guests convenient access to the Memorial City Mall, City Centre and the Energy Corridor. The Courtyard by Marriott Houston I-10 West/Memorial features the brand’s latest lobby design, where guests can enjoy an open and modern environment outside of their rooms. As an extension to Courtyard’s inviting public spaces, the newly designed Bistro is the epicenter of the lo
Hotel Vin, Autograph Collection Partners With Hotel Internet Services
Hotel Internet Services, Inc. | November 24, 2020
HIS industry expertise ensures a seamless and reliable online connection for Hotel Vin guests  GRAPEVINE, Texas — November 24, 2020 — Hotel Internet Services (HIS), a full-service internet provider for the hospitality industry, has announced the successful implementation of an advanced Wi-Fi network at Hotel Vin, Autograph Collection. As the first and only luxury boutique property in Grapevine, Texas, Hotel Vin boasts an exceptional wine program, is connected to Harvest Hall, a European-style food and entertainment venue, and is steps away from the TEXRail Grapevine Main Street Station. The HIS technology features a Wi-Fi networ
How Digitalizing the Workforce With Beekeeper Helped Jurys Inn Engage All Employees During the Pandemic and Better Prepare Us for the Next Normal
Edward Gallier | November 24, 2020
By Edward Gallier When you are a hotel group operating 49 corporate, leisure, and lifestyle hotels across the United Kingdom and Ireland, a pandemic can have a devastating impact on employee communication if digital safeguards are not in place. When the 2020 pandemic first hit, Jurys Inn & Leonardo Hotel Group had to close all but three of our properties that remained open to accommodate essential workers. Most of our 3,000 employees were furloughed. Thankfully, when we needed to bring our people back in July to begin reopening, we were able to reach 100 percent of them thanks to a new relationship with Beekeeper. Early this year Ju
Nobody Asked Me, But… No. 240 Fairmont Le Chateau Frontenac, Quebec City, Canada (1893)
Stanley Turkel | November 24, 2020
by Stanley Turkel, CMHS Hotel History: The Château Frontenac (611 rooms) Listed as a National Historic Site of Canada, the Fairmont Le Château Frontenac is among the nation’s most celebrated historic landmarks. This spectacular retreat is located in the heart of Old Québec, which served as the seat of colonial French power in North America over the better part of two centuries. It was from this location that France presided over thousands of acres that stretched from the Great Lakes to the bayous of Louisiana. Old Québec then became the headquarters in Canada for the British when they wrestled control of the region away from Franc