
Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
CATEGORY NAME
TownePlace Suites by Marriott Opens in Woodbridge, Virginia Led by General Manager Joanne Ochoa
TownePlace Suites by Marriott | November 19, 2020
Woodbridge, VA – November 19, 2020 – The TownePlace Suites by Marriott Potomac Mills Woodbridge is now open for business. The new 91-suite hotel is built for travelers looking for a simple and friendly place where they can settle-in, keep their routine, and easily connect to the Potomac Mills Mall area. Located at 14090 Shoppers Best Way, it will operate as a Marriott franchise, owned by Mills Group LLC and managed by Marquee Hospitality LLC. All service team members are thoroughly trained on local knowledge and look forward to connecting guests to the local area. The hotel brand’s signature floor-to-ceiling TowneMap® also helps gue
Hotel Equities to Operate Holiday Inn Express & Suites in Fort Myers, FL
Hotel Equities | November 19, 2020
ALPHARETTA, Ga., – November 19, 2020 – Today, Hotel Equities announced its selection as the management firm to operate the new-build Holiday Inn Express & Suites Fort Myers Airport hotel in Florida. The property will boast 101-guest rooms and suites and is being developed by ownership group Shivam Soham, LLC. The hotel will be a first choice for travelers to the Southwest Florida region because of its proximity to Southwest Florida International Airport. The anticipated opening date is scheduled for early 2021. “We are excited to add yet another great IHG property to our portfolio of hotels in Florida,” said Hotel Equities’
Aimbridge Hospitality Expansion Continues
Aimbridge Hospitality | November 19, 2020
[Dallas, TX] (November 19, 2020) – Aimbridge Hospitality, the leading, global, third-party hotel management company, is on track to add 220 properties globally, including U.S., Canada, Caribbean, United Kingdom, Western Europe, Eastern Europe, and Russia/CIS. Aimbridge Hospitality is well-positioned for expansion; during unprecedented times the Company maintained corporate support to add value for their owners. As a result, even during such a volatile year, with historic organic growth across all verticals, including the extended stay, select service, and international segments. Year to date, Aimbridge has added 128 properties to its r
China’s Hotel Construction Pipeline Continues to Remain Robust at the Q3 2020 Close
Lodging Econometrics | November 19, 2020
November 18, 2020 – PORTSMOUTH, NH - According to the latest China Construction Pipeline Trend Report, analysts at Lodging Econometrics (LE) report that China's total hotel construction pipeline remains robust at 3,409 projects/634,119 rooms, up 1% by projects and rooms year-over-year (YOY). These project and room counts are, however, down slightly over peak Q2 ’20 totals, which were the highest seen in China during this lodging real estate development cycle. There are currently 2,208 projects/405,530 rooms under construction in China, down YOY 13% by projects and 8% by rooms. Like last quarter, projects scheduled to start constructio
Clairvoyix Adds Contactless Guest Engagement and Digital Team Operations Suite With Fetch Integration
Fetch | November 19, 2020
Leading hotel marketing automation system integrates with digital guest engagement platform to empower hotels and further improve campaign ROI using service intelligence. LAS VEGAS, NV (November 19, 2020) – Two things are top of mind for hotels as they begin their recovery: acquiring guests and operating safely. Clairvoyix has partnered with Fetch to provide hotels one integrated platform to achieve these goals. Clairvoyix supported properties can now use Fetch to ensure safe high-quality guest experiences with proactive contactless guest engagement while leveraging guest satisfaction data to create targeted and personalized marketing
Cendyn Announces Next-Generation Customer Data Platform, Starling
Cendyn | November 19, 2020
BOCA RATON, Fla., Nov. 19, 2020 – Today, Cendyn announces Starling, Cendyn’s next-generation customer data platform (CDP). Starling unites, transforms, cleanses, and enriches millions of data points from all your technology solutions, giving you the ability to take control of your data and keep guests at the heart of what you do. As a CDP, Starling integrates your systems, so they communicate with each other simultaneously, creating limitless possibilities to activate your data and provide personalization at every touchpoint of the guest’s journey. Building on Cendyn’s extensive library of existing data integrations, Starling’s o
Knowland: U.S. Meetings and Events Data for October 2020
Knowland | November 19, 2020
Leader in meeting intelligence and analytics releases monthly group hospitality data to inform hotels as they look toward 2021 recovery efforts ARLINGTON, Va. — Nov. 19, 2020— October U.S. monthly meetings and events volume showed growth of 53.6 percent over the previous month, according to the latest data from Knowland, the leader in group hospitality analytics for hotels, convention and visitor bureaus, conference centers and other meeting venues. While meetings are nowhere near the volume of 2019, meeting volume each month continues to improve over the prior month. One thing that remains consistent is the reduced size of meetin
Key Booking Strategies in a World Turned Upside Down
Kristi White | November 18, 2020
By: Kristi White Today’s travel and gathering restrictions have taken a toll on our industry. While we continue to see ongoing changes and brace for the next phase of potential constraints, we are tracking general occupancy while keeping an eye on the long term. I recently had an opportunity to speak with Katie Moro, Vice President, Data Partnerships at TravelClick, an Amadeus Company. She shared some data insights into what her team has been seeing recently. A Strategic View of General Occupancy If we take a look at overall demand, it sets the stage for a discussion on group business. Based on Amadeus data collected from the PM