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Four Quick Training Tips for Hotel Sales Prospecting Success
Doug Kennedy | November 16, 2020
By Doug Kennedy Now that 2020 is winding down and the preliminary vaccine results are favorable, it is time for hotel salespeople to recommit to put on their orange vests and embrace their role as sales hunters. In previous articles for this publication I have spoken about the transition from Sales Fishing to Sales Hunting, the Habitudes of Sales Success, and how salespeople can master their Remote Sales Skills. Here are four additional specific sales tips. Is Your Hotel Sales Team Ready For The Transition From "Fishing For Inbound Leads" To "Sales Hunting”? Hotel Sales Habitudes For The Long Ride To A Slow Recovery - By Doug Kennedy
The Outlook for Hospitality, Part 2: How Vendors Are Pivoting to Meet New Industry Demands
Fran Worrall | November 16, 2020
By Fran Worrall In the fall issue of Hospitality Upgrade, we began our four-part series on the outlook for the hospitality industry by asking vendors the following question: What are your thoughts on the future of hotels and the industry in general? Overwhelmingly, respondents were optimistic. Despite the seriousness of the pandemic and its devastating impact on hotels around the globe, most vendors agreed that the industry is resilient and will recover. Some said it would come back even stronger than before. Not surprisingly, most believe that technology will play a key role in the process. In Part 2 of our series, we asked the foll
Top 5 Things You Need to Know Now in Hotel Digital Marketing: November Edition
Margaret Mastrogiacomo | November 16, 2020
By Margaret Mastrogiacomo With Cyber Monday and 2021 around the corner, it’s important to keep a pulse on the evolving digital landscape to elevate your digital strategy and maximize revenue. This month, Microsoft Ads makes promotion extensions available in time for the holidays, leverage CRM to drive ancillary revenue, and Facebook adds new shopping audiences. From Search to Social Media and Design, here are the top 5 things you need to know now in hotel digital marketing. 1. Search: Microsoft Advertising rolls out promotion extensions. Promotion extensions are now available for Microsoft Advertising accounts in the U.S. These are
Looking Forward: Expedia.com Reveals the Top Travel Trends and Tips for U.S. Travelers in 2021
Expedia.com | November 16, 2020
SEATTLE, Nov. 16, 2020 - What do Lima, Osaka and Lisbon have in common? These were all trending destinations for U.S. travelers in 2019. Fast-forward to 2020's trending list: Lincoln, New Hampshire. Lake Havasu, Arizona. The Hamptons, New York. Whether it was by necessity or design, it's clear Americans spent 2020 exploring small towns, scenic drives, nearby lakes and beaches, or in some cases, their own backyards. Today, Expedia.com® released its 2021 Travel Trends Report, analyzing traveler data to uncover the biggest takeaways from an unprecedented year, and what travelers can expect in the year ahead. In addition to tapping int
IHG Signs With Techvance Properties Management to Bring Hotel Indigo to Kuala Lumpur
IHG | November 16, 2020
IHG® (InterContinental Hotels Group), one of the world’s leading hotel companies, has signed a landmark deal to bring boutique upscale brand Hotel Indigo® to Kuala Lumpur in partnership with Techvance Properties Management Sdn. Bhd. Scheduled to open in 2023, the 180-room Hotel Indigo Kuala Lumpur on the Park will be located at the base of the picturesque Bukit Nanas, close to KL Tower and KL Forest Eco Park, in the heart of Malaysia’s capital city. No two Hotel Indigo® properties are the same, and this stunning addition to the brand portfolio will have Kuala Lumpur’s multicultural influences embedded in its DNA through a visio
Michigan’s Grand Hotel Welcomes Dana Orlando as New Vice President of Sales & Marketing
Grand Hotel | November 16, 2020
(Mackinac Island, Mich.) November 16, 2020 – The historic Grand Hotel on Mackinac Island, operated by Pivot Hotels & Resorts, is pleased to announce the appointment of Dana Orlando as the property’s new Vice President of Sales & Marketing. In her role, Orlando will develop strategies to establish the Grand Hotel as a leader in the marketplace through the development of future and repeat business. “Dana is an outstanding addition to the Grand Hotel team,” said Doug Dean, Executive Vice President of Operations. “Her creativity, vast knowledge and expertise in the luxury hospitality industry will elevate our already iconic p
Executive Chef Ken Nakano Joins Culinary Team at Newly Transformed Inn at Laurel Point
Aura Waterfront Restaurant + Patio | November 16, 2020
November 16, 2020 (Victoria, BC): Inn at Laurel Point is delighted to welcome acclaimed Executive Chef Ken Nakano to its renowned gastronomic team. Here, he will oversee the property’s culinary portfolio, which includes banquet cuisine, in-room dining, Grab & Go options, and the Inn’s signature restaurant, Aura Waterfront Restaurant + Patio. Chef Nakano’s arrival comes on the heels of the property’s multimillion-dollar ground floor renewal, which brought to life the vision of late Canadian architect Arthur Erickson. A passionate advocate for sustainability, Chef Nakano’s appointment builds on traditions and philosoph
“Generation Clean” Is a Driving Force Along the Evolving Traveler Journey
Amadeus | November 16, 2020
Hospitality leaders that identify “Generation Clean” as an engine for formulating marketing and operational strategies will be best positioned for success in a COVID-19 era. Hoteliers around the globe prepare to enter the holiday season and the new year with continued uncertainty. Paradigm shifts in travel due to the health crisis have affected guest expectations, requiring hoteliers to rethink operational procedures and communications. Although no one has all the answers, we know one thing for sure - safety and cleanliness continue to be the top consideration and potential barrier to travel. Hotels that best position their mark