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Pivot Hotels & Resorts to Launch The Kimpton Harper Hotel in Fort Worth, Texas
Pivot Hotels & Resorts | November 12, 2020
ATLANTA, Nov. 12, 2020 - Leading hospitality management company Davidson Hotels & Resorts has been tapped by Development Services Group (DSG, Inc.) to manage the Kimpton Harper Hotel, a new hotel slated for opening in spring 2021. Located in the heart of downtown Fort Worth, Texas, in close proximity to the Fort Worth Convention Center and Sundance Square, the 226-room Kimpton Harper is operated by Davidson's lifestyle and luxury division, Pivot Hotels & Resorts, and housed within the historic Farmers and Mechanics National Bank landmark building, soaring 24 stories into the skyline. Upon completion, the centrally located hotel w
Kalahari Resorts and Conventions Opens America’s Largest Indoor Waterpark Resort
Kalahari Resorts and Conventions | November 12, 2020
ROUND ROCK, Texas - Kalahari Resorts and Conventions Round Rock is the new home of America’s Largest Indoor Waterpark Resort with 223,000 square feet of wet-and-wild fun. The all-under-one-roof experience offers world-class dining, a luxurious spa, live entertainment, diverse shopping experiences, a thrilling indoor theme park and a state-of-the-art convention center. The Round Rock resort is Kalahari’s fourth property and the brand’s first foray into Texas and the Southwest market. The new resort created approximately 1,000 jobs in 2020 and expects to hire additional associates as demand grows in 2021. “Everything is bigger in Te
The Mike Moment
Shep Hyken | November 12, 2020
By Shep Hyken We’ve all heard the old adage: “It’s better to give than to receive.” That’s what customer service people do. They give and give and give. They help solve problems and resolve complaints. What they get in return—hopefully—is a nice thank you, which, when you think about it, is fairly insignificant, though appreciated, for the work they do. Yes, they are paid for the job they do, but the people who are amazing at this role aren’t doing it just for the money. The opportunity to serve is fulfilling. They are customer service heroes. This brings me to a story about Mike, a teenager I met back in t
Hotel Management Company RFQ for a New-Build, Branded Lifestyle Hotel in the Ohio City Neighborhood of Cleveland, Ohio
NEWMARK VALUATION & ADVISORY | November 12, 2020
On behalf of and by direction of a Cleveland, Ohio-based commercial real estate development firm, Newmark Valuation & Advisory is pleased to request qualifications from experienced hotel management companies for a hotel development in the Ohio City neighborhood of Cleveland, Ohio. Mixed-use developments at the site are planned to include market-rate apartments, leased retail and restaurant space, and the new-build hotel. The developer is seeking an operator for the hotel component only. Within the Request for Qualifications (RFQ), we provide an overview of the developer, summarize details regarding the proposed hotel and overall projec
Avison Young 2020 Transactions
Avison Young | November 12, 2020
ATLANTA – November 12, 2020 – Avison Young Hospitality Group announced the firm has closed 39 hotel transactions year to date through the pandemic. The transactions were located in 13 states from Colorado to Connecticut, across most of the brand families, and all the closings were under 200 rooms. The firm has an additional 19 hotel transactions under sale agreement with the closings scheduled over the next several months. H. Keith Thompson said, “while Avison Young’s performance this year pales in comparison to previous years, due to COVID, 2020 has proven to be the most difficult transactional environment in my career. That said,
Fewer Americans Traveling This Thanksgiving Amid Pandemic
AAA | November 12, 2020
ORLANDO, Fla. (November 12, 2020) – Thanksgiving will be on the lighter side when it comes to the typical number of travelers on the roads and at airports. According to AAA Travel, effects of the COVID-19 pandemic, including health concerns and high unemployment, are impacting Americans’ decisions to travel for the Thanksgiving holiday. With health and government officials stressing that staying home is the best way to protect yourself and others from getting sick, AAA anticipates at least a 10% drop in travel – the largest one-year decrease since the Great Recession in 2008. Based on mid-October forecast models, AAA would have e
Study: Travelers Care More About Customer Reviews Than Low Prices When Booking Hotels and Short-Term Rentals
Florida Atlantic University | November 12, 2020
BOCA RATON, Fla. (Nov. 12, 2020) – Operators of hotels and short-term rental properties looking to build back business hampered by the coronavirus pandemic shouldn’t worry about low prices as much as customer opinions, according to a new study by researchers at Florida Atlantic University and four other universities. When booking hotels and so-called peer-to-peer accommodations such as Airbnb, travelers are swayed more by customer reviews than complex discount strategies, the study found. Travelers selecting hotels tend to rely on the percentage of positive reviews, while the number of online reviews means more to people choosing Air
AAHOA President & CEO Cecil Staton Talks Politics and the Campaign to Assist Hoteliers
Fran Worrall | November 12, 2020
The Asian American Hotel Owners Association (AAHOA) is the nation’s largest hotel owners association, representing nearly 20,000 members who own almost one in every two hotels in the United States. With billions of dollars in property assets and hundreds of thousands of employees, AAHOA members are core economic contributors in communities across the country. Recently, Hotel Online talked with AAHOA President & CEO Cecil Staton about the association’s ‘10,000 Letters, One Purpose’ campaign, which encouraged hoteliers to engage with members of Congress and the White House to implore them to pass a stimulus package that would eas