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Japan’s Halekulani Okinawa Names Shigeki Yamamoto as Director of Sales and Marketing
Halekulani Okinawa | October 25, 2024
Okinawa, Japan – Oct. 25, 2024 – Halekulani Okinawa, the only Double Five-Star luxury resort in Okinawa, today announces the appointment of Shigeki Yamamoto to the position of Director of Sales and Marketing. With an extensive hospitality background, Mr. Yamamoto is well positioned to lead the property’s sales and marketing efforts and perpetuate its standing as one of the finest luxury hotels in Japan. “We are delighted to welcome Shigeki Yamamoto as our new Director of Sales and Marketing,” said Jun Yoshi, General Manager of Halekulani Okinawa. “His knowledge and extensive experience in the hotel industry make him an invalua
Enjoy Group Appoints Frederic Cappello as General Manager at El Mangroove, Autograph Collection in Costa Rica
El Mangroove, Autograph Collection | October 25, 2024
COSTA RICA (October 25 , 2024) — Acclaimed hospitality management company Enjoy Group is pleased to announce the appointment of Frederic Cappello as General Manager of the 121-suite El Mangroove, Autograph Collection, located within the Blue Zone of Costa Rica’s Nicoya Peninsula on the Gulf of Papagayo. With an impressive career spanning more than two decades in the luxury hospitality industry, Cappello brings a wealth of experience and a deep passion for delivering exceptional guest experiences to his new role. Frederic Cappello joins El Mangroove following a successful tenure as General Manager at El Silencio Lodge & Spa, a pre
Hyatt Centric Santo Domingo Opens in the Dominican Republic
Hyatt Hotels Corporation | October 25, 2024
CHICAGO (October 25, 2024) — Hyatt Hotels Corporation (NYSE: H) announced today the opening of Hyatt Centric Santo Domingo, the first Hyatt Centric branded hotel in the Caribbean. Located within the stylish Ensanche Piantini neighborhood, this new lifestyle property welcomes savvy business and leisure travelers to explore the historical and modern sites in the Dominican Republic’s capital, from high-end shopping to upscale dining and entertainment, as well as the UNESCO World Heritage Site recognized Colonial Zone, renowned for its 16th-century architecture and iconic landmarks such as Alcázar de Colón and the Cathedral of the America
Maine Course Hospitality Group Breaks Ground on HomeAwhile in Scarborough, Maine
HomeAwhile | October 25, 2024
Scarborough, ME – October 25, 2024 – Maine Course Hospitality Group is excited to announce the groundbreaking on HomeAwhile, an innovative boutique hotel concept set to transform the extended stay experience in Scarborough, Maine. The ceremony will take place on October 24, 2024, marking the official start of construction on this 109-room all-suite hotel. HomeAwhile is designed to provide long-term guests with a comfortable and welcoming atmosphere, featuring fully equipped kitchens, spacious living areas, expansive bedrooms, and dedicated workspaces with high-speed internet access. This unique hotel concept is tailored to meet the evol
10 Ways Hotel Groups Can Maximize Efficiency and Revenue
Tom Brown | October 25, 2024
Once a hotel brand or portfolio scales across multiple properties, its operations become more complex. It’s natural and it’s necessary. What’s unnecessary, however, is that the work for hoteliers exponentially increases. Although the management of hotel groups provides bonus challenges like centralized operations, brand consistency and heightened security, it also brings opportunities for bigger customer reach, economies of scale and more revenue. So how can you tap into the benefits of being a group without putting extra strain on your staff? Here are ten places to start. 1. Go cloud-native Challenge: On-premises solutions a
Choosing the Right Words Can Transform a Customer Service Conversation
Shep Hyken | October 25, 2024
In the customer service world, we’re contacted by customers who have questions and problems. A conversation that begins with the three words, “How do I …?” is an opportunity for a positive customer service conversation right from the start. On the other hand, a conversation that starts with a problem or complaint forces us to turn a negative into a positive. Words that we use can help drive the positive experience. Here are three ideas: Yes and No – If you’ve been in sales, you may have been taught that the goal is to get the customer to say yes. I agree with this in principle. The word yes evokes positivity. Howeve
a&o Hostels Expand in Belgium With Opening of 133-Key a&o Antwerpen Centraal
a&o Hostels | October 25, 2024
The a&o Antwerpen Centraal will operate under the a&o brand from 1st November 2024. The hostel is located opposite to Antwerp Central Station in an ideal city centre spot a&o Antwerpen Centraal is a&o’s first property in Belgium The hostel is scheduled to open from November 1st and will be the 41st property for Europe’s largest hostel brand With 133 rooms and 516 beds, a&o Antwerpen offers guests a comfortable and affordable stay in Belgium’s largest city with a central location at the Art Nouveau Central Station a&o will invest 4 million euros in the conversion and modernization of the property
U.S. Travel Reacts to DOJ, DOT Inquiry on Air Travel Competition
U.S. Travel Association | October 25, 2024
WASHINGTON (October 25, 2024)—U.S. Travel Association issued the following statement on the Departments of Justice and Transportation inquiry on the state of competition in air travel: "Today's announcement by the Departments of Transportation and Justice that they will launch 'broad inquiries' into airline business practices is another in a long line of disappointing political stunts. Airfares are at new lows and air travel demand is at historic highs. Yet air travel could be improved—by investing in technology, funding airport improvements and addressing the shortage of 3,000 air traffic controllers. Rather than solve these serious,