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Nobody Asked Me, But… No. 238: Hotel History: The Fairmont Hotel in San Francisco
Stanley Turkel | October 13, 2020
by Stanley Turkel, CMHS Hotel History: The Fairmont Hotel, San Francisco, CA (592 rooms) The luxurious Grande Dame atop Nob Hill in San Francisco was named after U.S. Senator James Graham Fair (1834-1894) by his daughters, Theresa Fair Oelrichs and Virginia Fair Vanderbilt. When the silver king James Fair purchased the site back in the late 1800s, his interest was to build the largest mansion in the neighborhood. However, when he died in 1894, the lot was still undeveloped until 1907 when his daughters commissioned the architectural and engineering firm of Reid & Reid to design a large hotel in Italian Renaissance style. The Reid br
Island Hospitality Management Names Samantha Fisher as Chief Investment Officer
Island Hospitality Management | October 13, 2020
WEST PALM BEACH, FL. (October 13, 2020): Island Hospitality Management, the premier third-party management company for select service and upscale extended stay hotels in the United States, has announced the appointment of Samantha Fisher as Chief Investment Officer. In this new role, Fisher will bring her deep understanding of diverse U.S. markets as well as established relationships with the industry’s leading owners and investors to spearhead growth and development strategies for Island Hospitality’s expansive portfolio, underwrite and source deals, and actively manage and establish key relationships with potential investors. “
Hotel Equities Opens Dual-Branded Marriott Hotel in Indianapolis Keystone
Hotel Equities | October 13, 2020
ATLANTA – October 13, 2020 – Today, Atlanta-based Hotel Equities (“HEâ€) announced the opening of the dual-branded Residence Inn and SpringHill Suites by Marriott in the Indianapolis Keystone area of Indiana. With a combined 180 guestrooms and suites, the hotel is located at 9450 Counselors Row in Indianapolis and is owned by development and investment firm The Witness Group (“TWGâ€). Hotel Equities manages TWG’s portfolio of hotels following the recent consummation of the firm’s alliance with TWG last month. “The owners have done a first-rate job with this hotel development adding thoughtful touches in the design and arc
Hotel Metro Milwaukee Adopts Latest in Content Casting Abilities With BeyondTV by Hotel Internet Services While Ensuring Seamless Guest Wi-Fi Connecti...
Hotel Internet Services, Inc. | October 13, 2020
Luxury boutique property implements ultimate in in-room guest entertainment personalization along with ensuring that guest demands for a fast and reliable internet connection are always met. MILWAUKEE, Wis. — October 13, 2020 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has partnered with Hotel Metro Milwaukee, Autograph Collection to provide the latest in guestroom entertainment abilities via the implementation of BeyondTV in addition to ensuring that guest online needs are fully met with an advanced Wi-Fi network upgrade. Located within a historic 1930s era
10 Reasons Why Panic Buttons Are a Must-Have Hotel Technology for 2021 and Beyond
Robb Monkman | October 13, 2020
As hoteliers complete their budgets for the new year, it’s critical that they add industry safety standard technology to their priority list By Robb Monkman With the sweeping implementation of new safety standards and legislations, hoteliers are quickly shifting focus towards employee protection. Recent world events have led to a notable development of a new employee safety culture in hotels and protecting those working alone in guestrooms or other remote areas who frequently find themselves in vulnerable, risk-oriented situations needs to take precedence. Hospitality is an industry focused on the guest experience, but more attent
Passwords: Will They Soon Be a Thing of the Past?
ROOMDEX | October 13, 2020
By Denis Bajet When used correctly, passwords are an extremely simple and effective way to protect data and IT systems from unauthorized access. However, creating a complex password, never mind remembering it, is difficult. How many times have you clicked on the "forgotten password" link? Or worse still, come back from annual leave and have to email the help desk at work to get a new password. We all use passwords constantly and hate having to remember them all. The password struggle is real And there are a lot of them to remember. According to the research by the password manager NordPass, an average person has 70-80 passwords. 80 p
Aptech + Zaru Driving Operational Efficiencies, Streamlining Invoice Processing for Hotels
Aptech | October 13, 2020
The Naples Bay Resort & Marina is the first hotel to benefit from this joint technology PITTSBURGH, Oct. 13, 2020 — As hotels continue to operate with reduced staff, more and more pressure is being placed on departmental teams to find ways to operate more efficiently. To aid hotel accounting teams with streamlining invoice processing, Aptech, the industry standard for hospitality financial management, has partnered with Zaru, a company providing automated invoice processing solutions for hospitality businesses across North America. The integration partnership is enabling hotel accountants to receive critical invoice information accur
Paramount Lodging Advisors (PLA) Facilitates the Sale of the Four Points College Station
Paramount Lodging Advisors | October 13, 2020
Paramount Lodging Advisors (PLA) successfully led the sale of the Four Points located in College Station, TX. The marketing efforts were led by Managing Director Kami Burnette, Senior Managing Director Scott Griemsmann and Associate Mason McDavid. The 126-room hotel is adjacent to Texas A&M University, the largest university in Texas and one of the biggest employers in the region. The university also provides infrastructure and research for a growing engineering, agriculture and biomedical sector. The upscale hotel also has a 92-seat restaurant that operates for breakfast and dinner services. "This acquisition highlights the buyerâ€