Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Centerâ„¢ | October 2, 2024
CATEGORY NAME
Mark Morris Joins Frontier Development & Hospitality Group as Chief Investment Officer
Frontier Development & Hospitality Group LLC | October 9, 2020
Washington DC – October 9, 2020 – Frontier Development & Hospitality Group LLC, a hotel-focused acquisition, development, and asset management firm, announced today the appointment of Mark Morris as Chief Investment Officer. Morris has successfully structured and completed hotel sales transactions totaling more than $3.5 billion. He will utilize his extensive experience to direct Frontier’s investment and development focus, source direct and indirect investment opportunities, and grow and maintain Frontier’s capital and business relationships. “As the current pandemic has decimated our industry, we believe that strategic i
Davidson Hotels & Resorts Adds The Higgins Hotel & Conference Center to Portfolio
Pivot Hotels & Resorts | October 8, 2020
ATLANTA (October 2020) – Leading hospitality management company Davidson Hotels & Resorts announces the addition of The Higgins Hotel & Conference Center to its growing portfolio. Operated by Davidson’s lifestyle and luxury division Pivot Hotels & Resorts, the 230-room, Art Deco-inspired boutique hotel is part of Curio Collection by Hilton. Located in New Orleans’ Arts and Warehouse District adjacent to The National WWII Museum, the property was intentionally designed to complement the museum experience. Opened in December 2019, The Higgins Hotel & Conference Center features four era-inspired dining options including
Will Amazon’s New Palm Recognition Become the Next Popular Biometric Technology?
Linchi Kwok | October 8, 2020
By Linchi Kwok Amazon recently introduced a new biometric payment device, Amazon One, in two of its Go stores in Seattle. Shoppers can now enter and pay at cashier-free Amazon Go stores by scanning their palms. The company opened its first Amazon Go store in Seattle to the public in January 2018. Currently, Amazon operates 21 Go stores in Chicago, New York, San Francisco, and Seattle, with five temporarily closed. Unlike a typical grocery store, Amazon Go offers grab-and-go, ready-to-eat snacks, breakfast, and lunch options for shoppers. Shopping at Amazon Go can be as easy as walking in and out of the store. After consumers
STR: U.S. Hotel Results for Week Ending 3 October
STR | October 8, 2020
HENDERSONVILLE, Tennessee—U.S. hotel occupancy decreased slightly from the previous week, according to the latest data from STR through 3 October. 27 September through 3 October 2020 (percentage change from comparable week in 2019): Occupancy: 47.9% (-29.6%) Average daily rate (ADR): US$95.63 (-26.3%) Revenue per available room (RevPAR): US$45.80 (-48.1%) Year-over-year declines were less pronounced compared with previous weeks due to the Rosh Hashanah impact on the hotel calendar in 2019. Most of the markets with the highest occupancy levels were once again those in areas with displaced residents from natural disasters. Am
STR: Canada Hotel Results for Week Ending 3 October
STR | October 8, 2020
HENDERSONVILLE, Tennessee—STR data for 27 September through 3 October 2020 showed slightly lower performance from prior weeks for Canada’s hotel industry. In comparison with the week of 29 September through 5 October 2019, the industry reported the following: Occupancy: 34.0% (-52.8%) Average daily rate (ADR): CAD117.75 (-28.9%) Revenue per available room (RevPAR): CAD40.05 (-66.4%) Occupancy for previous weeks came in at 35.6% (26 September), 37.0% (19 September) and 39.8% (12 September), respectively. For the week ending with 3 October, British Columbia (43.2%) was the only province to reach or surpass a 40% occupanc
IHG Owners Association Board of Directors Holds In-Person Q3 Meeting at InterContinental Buckhead
IHG Owners Association | October 8, 2020
October 7, 2020 (Atlanta, Georgia) – The IHG Owners Association, which represents IHG® (InterContinental Hotels Group) franchise hotel owners worldwide, held its Board of Director’s third-quarter meeting in person, September 22-23 at the InterContinental® Buckhead in Atlanta, Ga.* The meeting is seen as a significant step towards returning to normal business practices and restoring consumer confidence in business travel. In August, the Board voted overwhelmingly to hold this meeting in person with a virtual video-call option for those unable to attend due to government-mandated travel restrictions. Following extensive preparation fro
GCommerce’s Performance-Based Fee Model Increases Website Production by 20% for Luxury Santa Barbara Hotel
GCommerce | October 8, 2020
Park City, UT, October 8, 2020 - GCommerce, a leading hospitality digital marketing agency, partnered with Hotel Californian, Santa Barbara's ultimate urban luxury resort destination, in order to boost the hotel's digital marketing efforts. Looking to drive increased revenue through its website, the property took advantage of GCommerce’s Performance-Based Fee Model, which provided access to GCommerce's full suite of digital marketing services for a nominal commission on direct bookings. Linked through Preferred Hotels & Resorts Alliance Partner program, the two launched their partnership in January 2020, and despite the effects of
Google Is Eliminating Third-Party Cookies — What Does That Mean for Your Hotel’s Digital Marketing?
Gina Ciarrocchi Zech | October 8, 2020
By Gina Ciarrocchi Zech Earlier this year, Google announced it would phase out third-party cookies from its Chrome browser over the next two years. Marketers have since been speculating on the negative consequences this could have on targeted campaigns and reaching new customers. This reaction is understandable. Third-party cookies are integral to tracking users and delivering personalized ads that target users around the web. However, while big changes are afoot, it’s certainly not all bad news. It’s important to note this phase-out does not include first-party cookies. So you can still monitor how customers interact with your h