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Crowne Plaza Sydney Darling Harbour Opens in Australia
IHG | October 7, 2020
After a 10-year hiatus, the Crowne Plaza brand has returned to Sydney’s CBD and Crowne Plaza Sydney Darling Harbour is now officially open. Opened by The Hon. Gladys Berejiklian, Premier of New South Wales, the ribbon cutting ceremony was also attended by some of the industry’s big names, including: CEO of Tourism Australia, Phillipa Harrison; CEO of The Accommodation Association of Australia, Dean Long; the CEO of Tourism & Transport Forum (TTF) Margy Osmond; and the General Manager of DNSW, Stephen Mahoney. Managing Director of IHG Australasia & Japan, Leanne Harwood, said the opening was a strong show of unity and an indi
Customer Disservice
Shep Hyken | October 7, 2020
By Shep Hyken One of our loyal subscribers, Warren Danziger, shared a story about how a delivery was made to his home and placed between the screen door and the front door. The delivery person never knocked or rang the doorbell to inform him his delivery was there. He was waiting for the package, which contained medicine that was temperature-sensitive. Sitting outside in the heat, baking between the two doors, was not customer service… it was customer disservice. This phrase has no definition. It is not merely the opposite of customer service—that would be bad customer service. This scenario was more like “no customer service.
Tapping Into the Next Normal of the Remote Workforce
Larry Mogelonsky | October 7, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) With no clear end to the COVID-19 craziness, many companies are considering permanent work-from-home policies. While this may be troubling news for commercial real estate owners, there is an opportunity for hotels to capitalize upon this post-pandemic trend. While there are some very strong benefits to this new way of life – such as saving time on commuting, more flexible work schedules and fewer Starbucks runs draining the wallet – a few stark drawbacks are starting to make themselves known. Namely, people can get somewhat stir-crazy from being isolated. We are social animals,
Paramount Lodging Advisors (PLA) Leads the Sale of the Hampton Inn Houston NW
Paramount Lodging Advisors | October 7, 2020
Paramount Lodging Advisors (PLA) is pleased to announce the sale of the Hampton Inn NW (Subject) located in Houston, TX. PLA was exclusively engaged to represent the seller in the transaction of the 62-room property. The marketing efforts were led by Managing Director Kami Burnette, Senior Associate Subu Thiagarajan and Associate Mason McDavid. The Houston hotel is located in the northwest Houston MSA and ideally situated at the intersection of US Route 290 and TX State Highway 6. The Buyer plans to renovate and maintain the Subject as a Hampton Inn for the remainder of the term. “There has been much discussion over the near-term
Pradeep Raman Appointed General Manager of Baccarat Hotel New York
Baccarat Hotel New York | October 7, 2020
NEW YORK, NY, October 7, 2020 – Pradeep Raman has been named General Manager of the Forbes Five Star AAA Five Diamond Baccarat Hotel New York In this role, he oversees the day to day operation of the flagship hotel, which reimagined the elegance and perfection of the legendary French crystal maker into a luxury lifestyle hospitality brand when it opened in March of 2015. “We are thrilled to welcome Pradeep to the Baccarat Hotel team,” said Arash Azarbarzin, CEO, SH Hotels & Resorts. “We are confident that he will continue the tradition of extraordinary service and position the Hotel for a successful reopening during these unp
Aimbridge Hospitality Promotes David Capps to Executive Vice President of Development
Aimbridge Hospitality | October 7, 2020
[Plano, TX] (October 7, 2020) – Aimbridge Hospitality, the leading, global, third-party hotel management company, has promoted David Capps to serve as Executive Vice President of Development. Capps has been an integral part of Aimbridge Hospitality’s business development team for a decade, identifying management growth opportunities across all hotel verticals, fostering new joint venture opportunities, and working with capital partners, lenders, brokers, and brands. During his tenure, he has been responsible for the addition of over $1 Billion in hotel real estate value to the company’s portfolio. “I am delighted to announce t
HSMAI Is Accepting 2020 Adrian Award Entries
HSMAI | October 7, 2020
(McLean, VA, October 6, 2020) The Hospitality Sales and Marketing Association International (HSMAI) is now accepting entries for the 2020 Adrian Awards. The 64th Annual Adrian Awards focuses on the best practices, innovation, and community shown in hospitality campaigns and coronavirus crisis responses. This year, HSMAI has redesigned the Adrian Awards to reflect the current travel landscape and streamlined entry, lowered costs, as well as set a later submission deadline to allow recognition of more great work. “The Adrian Awards take on a new and vital meaning in 2020,” said Robert A. Gilbert, CHME, CHBA, president and CEO of HSMAI.
Sunway City Kuala Lumpur Launches $60M Transformation of Its Flagship Sunway Resort Hotel & Spa
Sunway Group | October 7, 2020
KUALA LUMPUR, MALAYSIA; 7 OCTOBER 2020 – Sunway City Kuala Lumpur has earmarked USD60 million for a tantalising transformation of its flagship property, Sunway Resort Hotel & Spa, in a bold drive to establish the urban destination as Asia’s leading integrated resort complex and a regional tourism hub. Pioneering Sunway Group’s investment in Sunway Resort Hotel & Spa is the most extensive initiative in the resort’s 24-year history and sets out a visionary remodelling for a premier hospitality and entertainment development that will create a new benchmark for business and leisure experiences in the region for decades to come