Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
CATEGORY NAME
AHLA Statement on Stalled Negotiations on New Covid Relief Legislation
AHLA | October 7, 2020
WASHINGTON (October 7, 2020) – The following is a statement from Chip Rogers, president and CEO of the American Hotel & Lodging Association, on the stalled negotiations surrounding additional COVID relief legislation. “This is unacceptable and unconceivable with millions of Americans out of work and thousands of small businesses barely hanging on. It’s time for our leaders in Washington to put politics aside and chart a bipartisan path forward to help businesses and employees in the hardest-hit industries. Millions of jobs and the livelihoods of people who have built their small business for decades are just withering away becau
U.S. Travel Expresses Extreme Disappointment on Relief Talks Ending
The U.S. Travel Association | October 7, 2020
WASHINGTON (October 7, 2020)—U.S. Travel Association President and CEO Roger Dow issued the following statement on the White House ending coronavirus relief negotiations: “Hardworking Americans whose livelihoods depend on travel and tourism cannot wait until after the election for relief. The reality is that small businesses in every pocket of America are shuttering—they needed relief months ago, which has been made clear week after week. “With millions of Americans suffering, it is woefully shortsighted to end relief negotiations. New data from Tourism Economics shows that, without immediate aid, 50% of all travel-supported job
Alila Marea Beach Resort Encinitas Appoints Benjamin Thiele as General Manager
Alila Marea Beach Resort Encinitas | October 7, 2020
ENCINITAS, Calif. (October 7, 2020) – Alila Marea Beach Resort Encinitas is pleased to announce the appointment of Benjamin Thiele to General Manager. Situated along the coastal bluffs in one of Southern California’s most iconic coastal towns, the 130-room Alila Marea Beach Resort Encinitas is slated to open early 2021 and looks to deliver authentic luxury experiences in a world-class beachfront setting. As part of Hyatt’s growing Alila brand portfolio, Alila Marea Beach Resort Encinitas is set to mark a significant milestone for the brand as the first new-build Alila resort in the Americas and second property in the U.S. Thiele join
Grand Universe Lucca, Autograph Collection Plans December Opening in Italy
October 7, 2020
LUCCA, ITALY – OCTOBER 2020: The fascinating, medieval city walls that surround Lucca, Italy, are welcoming its first full-service luxury hotel when the Grand Universe Lucca, Autograph Collection, opens in the heart of its historic old town on December 1st. Standing stylishly and overlooking Piazza del Giglio and Piazza Napoleone, the former 16th century palazzo will debut a masterfully renovated design, fueled by an arts and music-focused concept that is beautifully evocative of the city’s past and present. Grand Universe Lucca will add 55 superbly furnished rooms and suites, an elegant fine dining restaurant, a lounge area with a
Why Independent Call Centers Often Outshine Hotel Brands
Travel Outlook Hotel Reservation Call Center Services | October 7, 2020
Most hotels have suffered a major decline in sales leads from reliable digital channels. Can the voice channel pick up the slack and drive direct bookings? Doug Kennedy, President of the renowned Kennedy Training Network, certainly believes it can. In the following interview, Kennedy discusses why the voice channel matters more than ever, and how hotels can convert more phone inquiries. He also discusses why well-trained independent call centers often outperform hotel brands. Interviewer: What are the most interesting and rewarding parts of your job? Doug: I would say the most interesting part is that I get to work with an incr
COVID-19 Is Driving Hotel Guests to Focus on Wellness
Amadeus Hospitality | October 7, 2020
Following COVID-19 health concerns, hotels that address the expectations of the new wellness-focused guest will be best positioned to attract bookings in the return to travel. COVID-19 has no doubt created global disruption, particularly in the hospitality industry. Yet, with change comes opportunity, and the chance to reevaluate how we can emerge from the crisis stronger and more resilient. With individuals around the world focused more on health and wellbeing, providing a deeply relaxing and wellness-focused hotel experience is likely to be valued now more than ever before. “It generally takes a major event to be a catalyst for r
Hôtel de Verbier Partners With INTELITY to Enhance Their In-Room Guest Experience
INTELITY | October 7, 2020
The luxury Swiss property is supplying guests with brand new in-room tablets for a completely seamless guest stay Los Angeles, CA (October 7, 2020) - INTELITY®, the developer of hospitality’s most comprehensive guest experience and staff management platform, announced today its partnership with Hôtel de Verbier in Verbier, Switzerland. The four-star property nestled in the majestic Swiss Alps will deploy key elements of the INTELITY platform, including beautiful 10” tablets for contactless in-room dining, a full digital compendium, amenity and activity reservations, messaging, and more, along with INTELITY’s staff operations solu
Suitcase Hospitality Group Optimizes Revenue Management With Infor
Suitcase Hospitality | October 6, 2020
Infor EzRMS solution to help increase revenue from room sales through intelligent, self-learning features RUEIL-MALMAISON, France – 6 October 2020 - Infor today announced that French hotel group Suitcase Hospitality is continuing to deploy Infor's EzRMS revenue management solution across its properties to standardize its practices across all of its facilities. The cloud-based solution, based on AI (artificial intelligence) and its extensive learning capabilities, provides hospitality professionals with enhanced revenue management functionality and advanced tools to help improve customer service, in particular to better anticipate the com