Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
CATEGORY NAME
Aparium Appoints Evan Sheridan as Brand Culinary Director
Aparium Hotel Group | October 6, 2020
CHICAGO, Ill. – Aparium Hotel Group recently announced the appointment of Evan Sheridan as Corporate Culinary Director of the brand. Sheridan will oversee menu and program development across Aparium’s entire portfolio, currently eight hotels with seven more opening by 2022. Douglas Rodriguez, known as “The Godfather of Nuevo Latino Cuisine” will lead the culinary program at Hotel Haya as Executive Chef, set to open in September in the eclectic neighborhood of Ybor City in Tampa, Fla. Amber Lancaster will be at the helm of the recently reopened The MC Hotel in Montclair, N.J. as Executive Chef. Pre-pandemic, food and beverage offe
Core Hospitality Appoints Monica Selvik General Manager for Upcoming Moxy Bergen
Core Hospitality | October 6, 2020
The hotel operator Core Hospitality has appointed Monica Selvik as General Manager of upcoming hotel Moxy Bergen. The international brand opens in the Norwegian city in six months. Monica Selvik takes on the role as “Captain” (General Manager in Moxy speak) at Moxy Bergen, a 199-room hotel that opens in March 2021 on the Norwegian west coast. Monica has more than 30 years’ experience from the hotel industry in a plurality of positions from receptionist and revenue manager to hotel manager and sales director. Her experience is mainly from Bergen where she has worked for Nordic Choice Hotels, First Hotels, Thon Hotels and Magic Hotels.
Does Quality Assurance, as We Know It, Have a Future?
Jochen Ehrhardt | October 6, 2020
By Jochen Ehrhardt Hotel group revenues are down by as much as 90% across the boards for the second quarter of 2020. The third quarter isn't looking much better, with many hotels only re-opening in the fourth quarter. The global demand-reduced crisis is here to stay and any recovery to 2019 levels is expected to take years, not months. As a result, hotels are forced to cut costs wherever possible: Anything that is not considered an essential part of the core business is put to the test. Quality Assurance falls into this category, raising the question whether traditional Quality Assurance hasn't been an anachronism for some time anywa
Oliver Companies Partners With ProfitSword to Enhance Company Growth and Stability Using Latest in Business Intelligence and Forecasting Technology
ProfitSword, LLC | October 6, 2020
Hotel Management company leverages the adoption of ProfitSage to gain instant access to real-time business performance along with ability to identify future revenue and expense trends despite ongoing market fluctuations. DULUTH, Minn. – (October 6, 2020) – ProfitSword, hospitality’s premier developer of business intelligence and data integration software, has been selected by Oliver Companies, Inc. to provide each of its hotel locations with the industry’s ultimate in business and market performance insight with the implementation of ProfitSage. Seeking to continue the company’s impressive growth since its founding in 1978, Oli
A-List Osthoff Resort Positions for Travel Restart; Selects Maestro PMS During Industry Pause for Guest-Focused Mobile Services and Integrated Operati...
Maestro | October 6, 2020
Data mining and analytics, touchless operations, and robust third-party integrations are enabling personalized guest service, spa productivity MARKHAM, ONTARIO, OCT. 6, 2020 — The Osthoff Resort is a AAA Four-Diamond stunning year-round resort, spa and event destination in Elkhart Lake, Wisc. The 238-room Resort offers its award winning Aspira Spa, the L'ecole de la Maison cooking school, its family-friendly Pleasures™ Program, gift shops, dining outlets, as well as a fitness center, arcade and outdoor activities venue. Adam Hartenberger, Reservations Sales Manager for The Osthoff Resort, said, “It was the resort’s goal to bring al
Hotel Equities Appoints Ryan McRae as Senior Vice President of Business Development
Hotel Equities | October 5, 2020
Former Marriott executive expected to advance growth in Canada ATLANTA – October 5, 2020 – Today, hotel ownership, management and development firm, Hotel Equities (“HE”), announced Ryan McRae has joined the company as Senior Vice President of Business Development. McRae most recently served as Area Vice President of Lodging Development with Marriott International. Based in Vancouver, in his new role McRae will focus on continuing to grow Hotel Equities’ Canadian portfolio of full service, select service and extended stay hotels. Prior to joining Marriott in 2014, McRae was Vice President, Acquisitions and Development for Silv
Xenia Hotels & Resorts Sells Residence Inn Boston Cambridge for $107.5 Million
Xenia Hotels & Resorts, Inc. | October 5, 2020
ORLANDO, Fla., Oct. 5, 2020 -- Xenia Hotels & Resorts, Inc. (NYSE: XHR) ("Xenia" or the "Company") today announced it has sold the 221-room Residence Inn Boston Cambridge in Cambridge, Massachusetts for a price of $107.5 million, or approximately $486,500 per key. The sale price represents a 11.6x multiple and a 7.8% capitalization rate on the hotel's 2019 Hotel EBITDA and net operating income, respectively. In connection with the transaction, the buyer assumed the $60.3 million mortgage collateralized by the hotel. The transaction generated approximately $46.0 million in net proceeds for the Company after transaction costs. P
Why Tracking RevPAR Only Is a Recipe for Failure
HotStats | October 5, 2020
What’s the problem with a RevPAR-only hotel performance focus? Imagine you’re trying to bake a world-class cake. You’ve picked out the best ingredients, tossed them in a bowl, and ... you’re done, right? Of course not. The ingredients going into the batter tell you very little about how your cake will turn out. The way ingredients mix, along with the baking temperature, and which tastes and textures are left after you bake all contribute to the final product. The same problem is at the heart of RevPAR-only strategies. RevPAR may touch on the basic ingredients for a profitable hotel operation, but it doesn’t even start to