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Hospitality Financial Leadership: Internal Control Reviews
David Lund | October 5, 2020
By David Lund Hot on the heels of creating a hotel policy manual is the newfound ability to create an internal control review process. Policies are all about the rules of the road and the ICR is all about the roadside check stop. “Excuse me, Sir, have you been drinking tonight?” “Why no, Officer, we’re just coming back from church.” In this piece I am going to examine how to create and use the ICR so your hotel and hotel company will have an effective, efficient and low-cost method of catching the rule breakers and most importantly, making sure everyone stays on the right side of the rules and we all make it home safely.
Lee Kramer Promoted to Director of Sales & Revenue Growth for NextPax Inc
October 5, 2020
NextPax Inc, a leader in channel management, is pleased to announce that Lee Kramer has been promoted to Director of Sales & Revenue Growth. In his new role, Kramer will manage the sales and revenue growth for NextPax in the Americas. Joining NextPax in 2018, Kramer served as an account manager. He possesses over 10 years of experience in the vacation rental industry as a property manager in Gulf Shores, AL. Prior to joining NextPax, Kramer served as Director of Operations for Mandoki Hospitality under the tutelage of Pedro Mandoki. Jim Barsch, President of NextPax Inc. states, ‘I’m very excited to promote Lee to Director of Sales &
FAU Expert Insists Deep Price Discounts Now Will Set Bad Precedent for Hotels After Coronavirus Crisis Ends
Florida Atlantic University | October 5, 2020
BOCA RATON, Fla. (Oct. 5, 2020) – Hoteliers are bracing for a tenuous tourist season as the fallout from the COVID-19 recession lingers, but deep discounting should not be part of the recovery playbook, said Peter Ricci, Ed.D, director of the Hospitality and Tourism Management program in Florida Atlantic University’s College of Business. Ricci contends that hotels should keep rates what they were prior to the pandemic and instead institute a bare-bones operation that includes reduced staffing and expenses with only a small percentage of rooms available to reserve. “This will maintain brand integrity and the quality expectations wi
STR: U.S. Hotel Results for Week Ending 26 September
STR | October 1, 2020
HENDERSONVILLE, Tennessee—U.S. hotel occupancy remained nearly flat from the previous week, according to the latest data from STR through 26 September. 20-26 September 2020 (percentage change from comparable week in 2019): Occupancy: 48.7% (-31.5%) Average daily rate (ADR): US$96.38 (-29.6%) Revenue per available room (RevPAR): US$46.96 (-51.7%) Most of the markets with the highest occupancy levels were those in areas with displaced residents from natural disasters. Affected by Hurricane Sally, Mobile, Alabama, reported the week’s highest occupancy level at 74.9%. Amid continued wildfires, California South/Central was nex
STR: Canada Hotel Results for Week Ending 26 September
STR | October 1, 2020
HENDERSONVILLE, Tennessee—STR data for 20-26 September 2020 showed slightly lower performance from prior weeks for Canada’s hotel industry. Year-over-year declines also worsened. In comparison with the week of 22-28 September 2019, the industry reported the following: Occupancy: 35.6% (-53.7%) Average daily rate (ADR): CAD119.39 (-32.8%) Revenue per available room (RevPAR): CAD42.46 (-68.9%) Occupancy for previous weeks came in at 37.0% (19 September), 39.8% (12 September) and 41.9% (5 September), respectively For the week ending with 26 September, British Columbia (44.0%) was the only province to reach or surpass a 40
Customer Service Week: A Time to Celebrate Customers AND Employees
Shep Hyken | October 1, 2020
By Shep Hyken It’s my favorite time of year… the leaves change from green to gold to red, there’s a chill in the air and the holidays are right around the corner. And of course, one of my favorite “holidays” is National Customer Service Week, which happens the first full week of October each year. This year it’s October 5-9. Traditionally, Customer Service Week has been the time to highlight and celebrate the great work employees do to take care of their customers. I also believe it’s a time to think about our customers as well. With that in mind, as this week approaches, now is a great time to ask an important questi
Duluth Capital Investments Opens New Staybridge Suites in Duluth, Georgia
October 1, 2020
A five-floor Staybridge Suites opened on Wednesday, September 30 in Duluth, Georgia. Conveniently located at the Duluth Highway exit of Interstate 85, the new hotel has 99 spacious guest suites, each of which features a full modern kitchen as well as separate areas for sleeping and for working or relaxing. “The opening of our hotel represents the desire of Americans to resume business and leisure travel in a way that is comfortable, safe, and smart,” said Okello M. Odongo, General Manager. “Our guests can enjoy design and furnishings that are above and beyond any other hotel in the area, while staying protected by unmatched hygie
HALL Arts Hotel Appoints Ginger Martin as General Manager
HALL Arts Hotel | October 1, 2020
DALLAS (October 1, 2020) – HALL Arts Hotel, the luxury boutique hotel in the heart of the Dallas Arts District, is proud to welcome hospitality-leader Ginger Martin as general manager of the hotel and Haydee Hernandez as general manager of Ellie’s Restaurant & Lounge. GINGER MARTIN, GENERAL MANAGER OF HALL ARTS HOTEL In her new role as general manager, Martin oversees all day-to-day operations for HALL Arts Hotel, including hotel and food and beverage services, budget, staffing and leadership, and is responsible for curating and maintaining an unforgettable guest experience for everyone who walks in the door. A Texas native, Mart