Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Centerâ„¢ | October 2, 2024
CATEGORY NAME
Refined Hospitality Opens River House at Odette’s in New Hope, Pennsylvania
River House at Odette’s | September 30, 2020
September 30, 2020 (NEW HOPE, PA) – River House at Odette’s, a new luxury lifestyle hotel in New Hope, Pennsylvania, opened along the Delaware River on September 28, 2020. The new hotel features an edgy, yet elegant design, inspired by the hotel’s previous life as actress and musician Odette Myrtil Logan’s boisterous cabaret, Chez Odette. For over two decades, Chez Odette was the social hub of New Hope’s lively artistic community, attracting celebrities and locals alike from nearby Philadelphia and New York. River House at Odette’s weaves historic elements from Chez Odette’s colorful past into the contemporary architecture and
Historic Hilton Garden Inn Jackson Downtown Unveils Multimillion Dollar Renovation
Hilton Garden Inn | September 30, 2020
JACKSON, MS. (September 30, 2020): The Hilton Garden Inn Jackson Downtown, an iconic historic hotel located in the heart of the city center, has completed renovations to its 7,321 square feet of meeting and event space, 186 guest rooms, full-service restaurant and bar, lobby and fitness center. A Mississippi Landmark listed on the National Register of Historic Places, and formerly known as the King Edward Hotel, the property is a symbol of Jackson’s downtown Renaissance and continues its legacy of offering classic charm and warm Southern hospitality to today’s travelers from around the world. Completed in July 2020 and designed to reta
IDeaS Announces Fabian Specht Future Revenue Innovator Scholarship With EHL
IDeaS | September 30, 2020
EHL hospitality management school scholarship to honor the legacy of the late EMEA-area vice president of IDeaS, Fabian Specht LONDON—Sept. 30, 2020—Global hospitality revenue management solutions provider IDeaS has partnered with world-leading hospitality management school EHL to offer the Fabian Specht Future Revenue Innovator Scholarship. IDeaS has committed to €15,000, awarded annually beginning with the 2021-22 academic year, to two international EHL students pursuing a revenue management education. IDeaS’ EMEA-area vice president Fabian Specht passed away unexpectedly in December 2019. A passionate and visionary industry l
Onyx CenterSource Leverages OnyxComp in Partnership With Skift Recovery Index
Onyx CenterSource | September 30, 2020
DALLAS (Sept. 30, 2020) -- Onyx CenterSource, a leading global provider of B2B payments and business intelligence to the hospitality industry, today announced it is a contributing partner to the Skift Recovery Index, a real-time measurement of the travel industry’s recovery. The monthly index – published by Skift, a media company that provides news, research, and marketing services for the travel industry – uses key indicators from data partners to calculate a recovery score that industry leaders can use to guide strategic planning initiatives. Onyx will provide weekly datasets for a number of countries around the globe using its pro
Virdee Closes $2M Seed Round to Accelerate Contactless Guest-Interaction and Operational Efficiencies
Virdee | September 30, 2020
Industry leaders back API-first solution to reduce owners’ labor costs while elevating the guest experience in hotel, multifamily and other real estate verticals AUSTIN, Texas - Sept. 30, 2020 - Virdee, a SaaS company serving the lodging and commercial real estate industries, announced the closing of a $2M seed round financing led by a group of strategic investors, including former La Quinta president, Rajiv Trivedi. In a time of disruptive change and shifting models of customer service and operation, Virdee’s software is leading the industry toward the adoption of contactless, customer-centric interactions. Virdee Concierge reduces c
Milestone Internet Marketing, Inc. Selected by Choice Hotels as a Qualified Vendor for Property Websites
Milestone | September 30, 2020
Milestone Internet Marketing, Inc., a premiere provider of digital marketing solutions for the hospitality industry, has been selected as a Qualified Vendor by Choice Hotels International, Inc. Milestone will develop property websites for Choice Hotels franchisees across the world in an effort to help drive guests to the properties. Milestone will provide its best-in-class, SEO-first CMS platform technology to Choice's independently owned and operated hotels. The developed property sites will include advanced mobile sites, schemas, speed, voice search, and search engine optimization. In addition to a sophisticated technology platform, th
Aptech Offers Hoteliers Six Budgeting Tips for 2021
Aptech Computer Systems Inc. | September 29, 2020
At a time when revenues are at their lowest, it’s critical that operators understand where to trim costs and how to track spending per occupied room using historical drivers PITTSBURGH, Sept. 29, 2020 — With operating budgets thrown out the window by second quarter this year, hoteliers are scrambling to find useful historical data to help guide them through the 2021 budgeting and forecasting process. Aptech, a provider of budgeting and forecasting, enterprise accounting, and business intelligence solutions for hotels, is advising operators to rely on historical drivers rather than bottom line revenues to help them better plan for the d
Zoom With a View: Displaced Workers Fuel the New Work-From-Hotel (WFH) Trend
Ted Helvey | September 29, 2020
By Ted Helvey The world froze due to COVID-19, and the hotel industry is still in a bit of shock. While business travel is mostly stalled and vacations are slowly picking back up, there’s another category of guests that shouldn’t be ignored: Work-From-Hotel (WFH) guests. Whether displaced by the pandemic, floods, fires or other extreme circumstances, a growing number of professionals are using hotel rooms for temporary shelter and as home offices. Another group of guests are the thousands of university students seeking temporary housing due to campus social distancing measures. The expectations of these unlikely guests are more demandi